Aviva - Pet Insurance reviews

Aviva provides insurance, savings and invest products to around 31 million customers worldwide. They are the UK’s largest insurer and one of Europe’s leading providers of life and general insurance.


Ranked #13 of 31 Pet Insurance providers based on 3874 reviews

Review Score


Quotes our team received:

  • Dog £22.93 per month
  • Cat £6.84 per month

4 Review(s) in total

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Choose from three levels of pet insurance

Aviva’s pet insurance options range from Silver to Platinum, which includes generous cover, renewable benefits and up to 30 days overseas travel for your pet. There is a useful guide to the types of benefits available below.

The claim limit for each insurance option is subject to excesses, which are the amounts you have to pay for each claim.

  • If your pet is under 6 years of age the excess is £100
  • If your pet is 6 years of age or older, the excess is £100 for each illness or injury plus 20% of the remaining cost of the treatment.
  • Third party legal liability is £250
  • There is no excess for accidental damage

The policy booklet has the full terms and conditions. For more information visit Aviva’s official website.

Cover TypeLifetimeLifetime Lifetime
Vet Fees£1,500£3,500£6,000
Third Party Liability£1,000,000£1,000,000£1,000,000
Behavioural Problems£200£200£200
Clinical Diet£200£200£200
Loss of PetX£500£1,000
Advertising CostsX£250£750
Boarding FeesX£500£1,000

Your benefits for pet insurance cover levels

Advertising or Reward

If your pet goes missing, Aviva will provide £250 as a reward for the safe return of your pet as well as materials to help you find your pet up to £750.

Boarding Kennel Fees

If you’re hospitalised, Aviva will cover the cost of kennel and cattery fees if you are temporarily unable to care for your pet up to £1,000

Liability Cover

If your dog causes accidental injury, damage or death, Aviva will cover legal fees and third party liability up to £1 million per claim.

Holiday Cancellation

If your holiday is cancelled due to your pets health issues, Aviva will cover the cost of travel and accommodation costs up to £2,000.

Behavioural Problems & Clinical Diet

Aviva will provide cover for prescription food and vet directed treatment up to £200.

What animals can I insure with Aviva?

Aviva provides pet insurance for cats and dogs from eight weeks

What types of policy do Aviva offer?

Aviva offers three policies. Platinum provides cover for new conditions or accidents up to the vet fee limit of £6,500 per year. Gold provides cover up to the vet fee limit of £3,500. Accident Only covers vet fees up to £1,500 in the event your pet suffers an accident or injury.

Does Aviva cover pre-existing conditions?

Aviva does not provide cover for conditions, illnesses or injuries diagnosed before the policy start date or during the 14 day wait period. Any condition, illness or injury diagnosed after that period of time will be covered by the policy.

How long does it take to assess a claim?

While Aviva does not provide a time limit with assessing claims, their UK based team aim to handle pet insurance claims quickly and fairly.

About Aviva

Aviva combine strong life insurance, general insurance and asset management businesses under one powerful brand. They are committed to issuing high quality customer service in order to build a stronger, sustainable business, which makes a positive contribution to society.

About Aviva Pet Insurance

Aviva currently provides pet insurance to both cats and dogs across the nation. They currently provide three policies, covering veterinary fees up to £6,500. In addition to this, Aviva will also cover benefits such clinical diet and behavioural problems so your pet is fully covered.

Please note that the claim limit for each insurance option is subject to excesses:

  • You’ll pay the first £75 per claim each year for your pet
  • You’ll need to pay an additional 15% contribution on claims for vet fees if your pet is ages 7 years and over
  • For dogs, the excess on third party cover is £100 per incident.

Aviva Contact Info

Pet insurance is underwritten by Aviva Insurance Limited, Registered in Scotland, No. 2116. Registered Office: Pitheavlis, Perth PH2 0NH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Firm Reference Number 728985).

Promotions and Offers

Aviva currently offer a 10% multi-pet discount when you insure more than one pet


If you would like a quote for Aviva pet insurance, simply call 0333 234 0630 or visit https://www.aviva.co.uk/insurance/pet-insurance/

If you would like to make a claim, you can request a claim for by emailing customerqueries@bdml.co.uk

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