Direct Line - Pet Insurance reviews

Direct Line an award winning financial services producer and the UK’s leading direct insurer, providing 10 million customers with a broad range of products and services.

Direct Line

Ranked #11 of 31 Pet Insurance providers based on 7689 reviews

Review Score

6.8

Quotes our team received:

  • Dog £12.74 per month
  • Cat £6.56 per month

5 Review(s) in total

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Choose from two levels of pet insurance

Direct Line’s pet insurance options include two levels of cover, Essential and Advanced, which provide competitive cover and additional benefits for your pet. There is a useful guide to the types of benefits available below.

The claim limit for each insurance option is subject to excesses, which are the amounts you have to pay for each claim. For veterinary fees an excess applies once per condition and is currently £80 for cats and £95 for dogs. There is also an optional voluntary excess – currently £160 for cats and £190 for dogs. If you choose this optional excess, your premium will be lower. There is also an excess of £250 for material damage to property under Third Party Liability.

The policy documents have the full terms and conditions. For more information visit Direct Line’s official website.

Your benefits for pet insurance cover levels

Direct Line an award winning financial services producer and the UK’s leading direct insurer, providing 10 million customers with a broad range of products and services.  

Founded in 1985, Direct Line originally provided a single product – car insurance – with only one way for customers to buy – over the phone. Since then, Direct Line has expanded, offering a variety of products and services including:

  • Home Insurance
  • Life Insurance
  • Travel Insurance
  • Pet Insurance
  • Breakdown Cover
  • Business Insurance

About Direct Line Pet Insurance

With Direct Line Pet Insurance, you can choose from two levels of cover, Essential and Advanced Cover. Essential Cover will provide cover for veterinary fees up to £4,000 per condition up to 12 months, whereas Advanced Cover will cover veterinary fees up to £8,000 with no time limit.

Please note that Direct Line will not cover your claim when:

  • It is connected with or a recurrence of a pre-existing condition symptom or event.
  • The condition’s time or monetary limit has been reached
  • The claim is connected to behavioural problems or traits
  • Your pet is used for commercial, guarding, breeding, gun dog use or racing, unless agreed by Direct Line

You can find out more in the policy Terms and Conditions

https://www.directline.com/pet-cover#policy-documents

Direct Line Contact Info

Direct Line general insurance policies are underwritten by U K Insurance Limited. Registered office: The Wharf, Neville Street, Leeds LS1 4AZ Registered in England and Wales No.1179980. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number 202810. The Financial Services Register can be accessed through www.fca.org.uk.

Promotions and Offers

Direct Line currently offers 12 months of pet insurance for the price of nine if you purchase a policy online. They also offer 10% off pet insurance if you have another policy with them and provide a multi-pet discount of 12.5% if  you insure more than one pet.

For more information on their customer offers, visit https://www.directline.com/multi-product

Contact

If you wish to contact Direct Line, you can contact them via webchat. Visit https://www.directline.com/contact-us for more details.

Alternatively, you can call them direct on 0345 246 8705. Lines are open Monday – Friday 8am – 9pm, Saturday 9am – 5pm and Sunday 10am – 5pm.

How To Make A Claim

If you need to make a claim, you can call Direct Line on 0345 246 8496. Lines are open Monday – Friday 9am – 5pm. You can also claim online or download a claim form to send to the direct. For more information, visit https://www.directline.com/pet-cover/claims.

What animals can I insure with Direct Line?

Direct Line provides pet insurance for cats and dogs from eight weeks with no upper age limit.

What types of policy do Direct Line offer?

Direct Line offers two policies. Essential Cover provides cover for veterinary fees up to £4,000 for 12 months from the first date of treatment. Advanced Cover provides cover for veterinary fees up to £8,000 with no time limit. Each policy includes a variety of benefits and treatments, depending on your chosen level of cover.

Does Direct Line cover pre-existing conditions?

Direct Line does not provide cover for conditions, illnesses or injuries diagnosed before the policy start date or during the 14 day wait period. Any condition, illness or injury diagnosed after that period of time will be covered by the policy.

How long does it take to assess a claim?

While Direct Line does not provide a time limit with assessing claims, their UK based team aim to handle pet insurance claims quickly and fairly.

About Direct Line

Founded in 1985, Direct Line originally provided a single product – car insurance – with only one way for customers to buy – over the phone. Since then, Direct Line has expanded, offering a variety of products and services including:

  • Home Insurance
  • Life Insurance
  • Travel Insurance
  • Pet Insurance
  • Breakdown Cover
  • Business Insurance

About Direct Line Pet Insurance

With Direct Line Pet Insurance, you can choose from two levels of cover, Essential and Advanced Cover. Essential Cover will provide cover for veterinary fees up to £4,000 per condition up to 12 months, whereas Advanced Cover will cover veterinary fees up to £8,000 with no time limit.

Please note that Direct Line will not cover your claim when:

  • It is connected with or a recurrence of a pre-existing condition symptom or event.
  • The condition’s time or monetary limit has been reached
  • The claim is connected to behavioural problems or traits
  • Your pet is used for commercial, guarding, breeding, gun dog use or racing, unless agreed by Direct Line

You can find out more in the policy Terms and Conditions

https://www.directline.com/pet-cover#policy-documents

Direct Line Contact Info

Direct Line general insurance policies are underwritten by U K Insurance Limited. Registered office: The Wharf, Neville Street, Leeds LS1 4AZ Registered in England and Wales No.1179980. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number 202810. The Financial Services Register can be accessed through www.fca.org.uk.

Promotions and Offers

Direct Line currently offers 12 months of pet insurance for the price of nine if you purchase a policy online. They also offer 10% off pet insurance if you have another policy with them and provide a multi-pet discount of 12.5% if  you insure more than one pet.

For more information on their customer offers, visit https://www.directline.com/multi-product

Contact

If you wish to contact Direct Line, you can contact them via webchat. Visit https://www.directline.com/contact-us for more details.

Alternatively, you can call them direct on 0345 246 8705. Lines are open Monday – Friday 8am – 9pm, Saturday 9am – 5pm and Sunday 10am – 5pm.

How To Make A Claim

If you need to make a claim, you can call Direct Line on 0345 246 8496. Lines are open Monday – Friday 9am – 5pm. You can also claim online or download a claim form to send to the direct. For more information, visit https://www.directline.com/pet-cover/claims</a

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