Geoffrey Insurance - Pet Insurance reviews

Geoffrey Insurance Services (formerly Chaucer Direct) is an online motor insurance company based in the UK. Founded in 2008, they are a division of Markerstudy Direct Limited (formerly Chaucer Insurance Services Limited) who have provided motor insurance since 1965. They now provide a wide range of insurance products, ranging from travel to pet insurance.

Geoffrey Insurance

Ranked #1 of 31 Pet Insurance providers based on 2957 reviews

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Quotes our team received:

  • Dog £4.39 per month
  • Cat £3.75 per month

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Choose from four levels of pet insurance

Geoffrey Insurance’s pet insurance options range from Accident Only to Enhanced Lifetime Cover, which includes generous cover, renewable benefits and up to 180 days overseas travel for your pet. There is a useful guide to the types of benefits available, below.

The claim limit for each insurance option is subject to excesses, which are the amounts you have to pay for each claim.

  • If your pet is under 7, they are required to pay £85 per incident, per year
  • If your pet is over 7, they are required to pay £85 plus 10% of the veterinary fees per incident, per year

The policy booklet has the full terms and conditions. For more information visit Geoffrey Insurance’s official website.

Accident Only12 Month CoverStandard Lifetime CoverEnhanced Lifetime Cover
Vet Fees£1,500£1,500£2,000£6,000
Fixed Excess£85£85£85£85
Variable Excess10% Aged 7+10% Aged 7+10% Aged 7+10% Aged 7+
Death From IllnessX£750£1,000£1,500
Death From Injury£500£750£1,000£1,500
Advertising & Reward£300£500£750£1,000
Theft & Straying£500£750£1,000£1,500
Accidental DamageXX£500£750

Your benefits for pet insurance cover levels

Accidental Damage

If your pet causes damage to someone’s property, for which they are not liable but you feel obligated to pay, Geoffrey Insurance will pay up to £750, depending on the level of cover you have opted for.

Advertising or Reward

If your pet goes missing or is stolen, Geoffrey Insurance will cover the initial cost of your pet as well as financially covering the cost of advertising and rewards for your pet up to £1,000.

Death Due to Accident Or Illness

If your pet dies as a result of injury or illness, Geoffrey Insurance will cover the cost up to £1,500. However, be aware that claims for death from illness are limited up to 8 years old for dogs and 10 years for cats.

Boarding Kennel Fees
If you need to stay in hospital for 4 consecutive days, Geoffrey Insurance will cover the costs of boarding fees up to the policy limit. This is included as standard across all ranges of cover.

Liability Cover

Geoffrey Insurance provides third liability cover of up to £1.5 million per claim, if your dog causes an accident, damages property or injures or kills another person.

Holiday Cancellation

If your pet requires life saving surgery within 14 days of your holiday starting and you have to cancel, Geoffrey Insurance will cover your holiday cancellation up to £2,500, depending on the level of cover you take out.

Healthcare Away From Home
Geoffrey Insurance provides cover for overseas travel from 30 days up to 180 days. Vet fees are covered up the policy limit, with additional extras included, such as Quarantine costs up to £1,500, emergency expenses cover abroad up to £1,500.

What animals can I insure with Geoffrey Insurance?

Geoffrey Insurance provides pet insurance for dogs and cats, from 8 weeks with no upper age limit.

What types of policy do Geoffrey Insurance offer?

Geoffrey Pet Insurance provides four levels of pet insurance for cats and dogs, including Accident Only, Time Limited, Standard and Enhanced Lifetime cover. Policies cover veterinary fees from £1,500 to £6,000 with additional benefits included to ensure your pet is fully covered.

Does Geoffrey Insurance cover pre-existing conditions?

Geoffrey Insurance does not provide cover for conditions, illnesses or injuries diagnosed before the policy start date or during the 14 day wait period. Any condition, illness or injury diagnosed after that period of time will be covered by the policy.

How long does it take to assess a claim?

While Geoffrey Insurance does not provide a time limit with assessing claims, their UK based team aim to handle pet insurance claims quickly and fairly.

About Geoffrey Insurance

Geoffrey Insurance prides itself on offering

  • Award winning customer service from their UK based contact centre in Whitstable, Kent
  • 5 star Defaqto rated cover
  • Up to £100,000 legal protection at no extra cost to you
  • A guarantee that one person will handle your claim, from initial call right right through to resolution

About Geoffrey Insurance Pet Insurance

Geoffrey Pet Insurance provides four levels of pet insurance for cats and dogs, including Accident Only, Time Limited, Standard and Enhanced Lifetime cover. Policies provide cover for vet fees, ranging from £1,500 to £6,000 and includes a further financial cover for MRI and CT scans up to £2,000 and Cruciate surgery up to £3,000.

You can find more information on Geoffrey Insurance policies here:

Geoffrey Insurance Contact Info

Geoffrey Pet is arranged and administered by Ultimate Insurance Solutions Limited which is registered in England and Wales registration no. 3299891.
Registered Office: 45 Westerham Road, Bessels Green, Sevenoaks, Kent, TN13 2QB. Authorised and regulated by the Financial Conduct Authority (No.311368).
Ultimate Insurance Solutions Limited is part of the Markerstudy Group of Companies. You can check this information on the Financial Services Register by visiting the FCA’s website or by contacting the FCA on 0800 111 6768.

Promotions and Offers

Geoffrey Insurance provides a range of promotions and offers, including

  • Free PetKit Activity Monitor – originally retailing at £55.99
  • 5% discount off your policy premium for every additional cat or dog you insure
  • For new pet insurance policies taken out for dogs and cats up to 1 year 11 months, Geoffrey Insurance will fix your premium price for two years.


To find out more about the pet insurance cover offered by Geoffrey Insurance, you can contact them on the numbers listed below. Their UK contact centre lines are open from 8am – 9pm Monday to Friday and 9am to 5pm Saturdays:

To change, renew or discuss an existing policy, you can also call:

  • Call: 01227 284 955

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