Pet Plan - Pet Insurance reviews

Since its inception in 1976, Pet Plan’s priority has been to keep the nation’s pets healthy and their owners happy, whilst supporting Animal Welfare. They offer range of insurance policies to suit a variety of pet owners and their needs.

Pet Plan

Ranked #6 of 31 Pet Insurance providers based on 7726 reviews

Review Score


Quotes our team received:

  • Dog £23.83 per month
  • Cat £9.46 per month

7 Review(s) in total

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Choose from two levels of pet insurance

Pet Plan provides two pet insurance options, Time Limited and Lifetime, Both options include generous cover and renewable benefits. There is a useful guide to the types of benefits available.

The claim limit for each insurance option is subject to excesses, which are the amounts you have to pay for each claim. Each excess is applicable per condition per policy year.

The policy booklet has the full terms and conditions. For more information visit Pet Plan’s official website.

Policy Type12 Month CoverLifetimeLifetimeLifetime
Vet Fees£3,000£4,000£7,000£12,000
Complimentary Treatment£500£1,000£1,000£2,000
Third Party Liability£1,000,000£2,000,000£2,000,000£3,000,000
Death From Illness£1,000£1,500£1,500£2,000
Death From Injury£1,000£1,500£1,500£2,000
Theft or Straying£1,000£1,500£1,500£2,000

Your benefits for pet insurance cover levels

Complementary Treatment

Pet Plan will cover complementary treatment, including acupuncture and hydrotherapy sessions, from £500 per condition for 12 months, to £1,000 – £2,000 per year.

Third Party Liability

If your dog causes injury or accident, Pet Plan will cover Third Party Liability claims, from £1 million on 12 month cover, to £2-3 million on Lifetime cover, per incident.

Death From Illness and Injury

If your pet dies as a result from illness or injury, Pet Plan will cover the original costs of your pet, from £1,000 per pet on 12 month cover, to £1,500- £2,000 on Lifetime cover.

Boarding Fees

If your pet needs to stay in kennels or cattery’s while you have an emergency hospital visit, Pet Plan will cover the cost up to £1,000 on 12 month cover, to £1,500 or £2,000 on Lifetime cover.

Loss By Theft/Straying & Advertising

If your pet strays or is stolen, Pet Plan will cover the original cost of your pet up to £1,000 on 12 month cover and £1,500- £2,000 on Lifetime. Advertising and reward costs are also covers to the same amount on each policy.

Holiday Cancellation

Pet Plan also provides cover for holiday cancellation, in the event your pet needs life saving surgery and you need to cancel your holiday. Cover ranges from £1,000 on the 12 month policy and £1,500 to £2,000 on the Lifetime policies.

What animals can I insure with Pet Plan?

Pet Plan provides pet insurance cover for a variety of animals, including dogs, cats, rabbits, horses and their riders. Pet Plan also offer insurance for exotic animals through their partner, Exotic Direct, including birds, reptiles and small mammals.

What types of policies does Pet Plan offer for dogs and cats?

Pet Plan currently offers two types of policy for cats and dogs, Covered For Life and 12 Month Cover. Both policies cover a variety of benefits, including loss by theft or straying, holiday cancellation and complementary treatment.

What types of policy does Pet Plan have for horses and riders?

Pet Plan offers a variety of flexible horse and rider insurance policies. Horse policies are available to horses aged 30 days to 20 years. If your horse is insured before its 20th birthday, Pet Plan will continue to offer illness cover until their 25th birthday. Horses aged 20 and over will need to take out the Veteran Plan, which covers the essentials for older horses.

Pet Plan also offers Rider Plan for those aged 5 to 75. This provides coverage for those who ride but don’t have the responsibility for a horse.

Does Pet Plan cover pre-existing conditions?

Pet Plan provides coverage pets suffering from chronic and hereditary conditions. However, medical conditions that first occurred or showed clinical signs before the effective date of the policy, will not be covered by Pet Plan’s policy.

How long does it take to make a claim?

Pet Plan offer no time limit for making a claim through them, but advise to complete the claim form with the relevant information to make the process as quick as possible. Pet Plan also promise never to increase your premium should you need to make a claim.

About Pet Plan

Pet Plan aims to offer the best pet insurance policies and great customer services, which has previously helped millions of owners get their beloved pets back on their feet after an accident or injury.

About Pet Plan Insurance

Pet Plan provides two main policies, Time Limited and Lifetime. Their Lifetime policy is split into three levels of cover, Classic, Classic + and Ultimate. Each policy covers a range of benefits including the cost of vet fees, from £3,000 to £12,000 per year, boarding fees, death from illness and injury and missing pet advertising & reward. Pet Plan’s lifetime policies are designed to cater to a budget of your choice while still providing a range of benefits to help your pet get back on their feet.

Pet Plan Contact Info

Petplan is a trading name of Pet Plan Limited (Registered in England No. 1282939) and Allianz Insurance plc (Registered in England No. 84638), Registered office: 57 Ladymead, Guildford, Surrey GU1 1DB. Petplan’s trading address is: Great West House (GW2), Great West Road, Brentford, Middlesex TW8 9DX.

Pet Plan Limited is authorised and regulated by the Financial Conduct Authority. Financial Services Register No. 311969.

To take out a new policy, speak to their sales team on 0345 077 1934 or visit their ‘Get A Quote’ page If your looking to discuss an existing policy, call 0330 102 6735. Their lines are open 7 days a week, with sunday only open for sales enquiries.

Alternatively, you can always contact them via the form on their Contact page. For more information, visit

Promotions & Offers

Pet Plan currently offers a multi-pet discount and promises not to raise the price of your insurance premium should you need to make a claim.

How To Make A Claim

To make a claim with Pet Plan, you’ll need to complete the relevant claim form for the treatment or incident in question. To access the claim forms, visit You can also contact their Customer Service Centre on 0345 071 8000 to help you with any issues you may be experiencing.

How To Cancel Your Pet Plan Insurance Policy

There are two ways in which you can cancel your pet insurance policy. Simply get in touch using one of the following methods.

  • Call 0330 102 6735
  • Use the contact form on the Contact page.

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