John Lewis Finance - Pet Insurance reviews

Advisory notes

For 150 years, John Lewis has delivered quality financial products at competitive prices with an unmatched level of customer service on the high street.From a custom-designed Partnership Card, to Loans and Insurance, John Lewis’ customer-designed products aim to protect the things you love.

John Lewis Finance

Ranked #30 of 31 Pet Insurance providers based on 19 reviews

Review Score


Quotes our team received:

  • Dog £32.56 per month
  • Cat £17.58 per month

Reviewed on:
4 Review(s) in total

Reviewed elsewhere

Leave a review for John Lewis Finance

Choose from three levels of pet insurance

 John Lewis currently offers level levels of cover, all with lifetime protection, covering a range of illnesses, complimentary treatments and benefits to suit your pet. There is a summary of policy benefits by John Lewis below.  With John Lewis, you can choose to pay excess of £60, £80, £100, £140, £250 or £500 to make your premium cheaper. This amount is set per condition, per period of insurance. For pets over 9, the excess is 20% of the treatment costs. For Third Party Liability cover, there is a set excess of £250 as standard. The policy booklet has the full terms and conditions. For more information visit the John Lewis Finance’s official website.

Cover TypeLifetimeLifetimeLifetime
Vet FeesUp to £3,000Up to £7,500Up to £12,000
Complimentary TreatmentUp to £500Up to £1,000Up to £2,000
Behavioural TreatmentUp to £250Up to £250Up to £500
Prescription DietUp to £250Up to £250Up to £250
Accidental DamageUp to £250Up to £500Up to £750
Lost or Stolen PetsUp to £500Up to £1,000Up to £1,500
Third Party Liability£1,000,000£2,000,000£3,000,000

Your benefits for pet insurance cover levels

Third Party Liability
If your dog liable an accident or injury, John Lewis Finance will cover Third Party Liability claims up from £3,000,000 across all levels of cover

Loss By Theft/Straying & Advertising
If your pet is stolen or strays, John Lewis Finance will cover the original cost of your pet as well as the advertising costs up to £1,500.

Maximum Age
John Lewis Finance does not have a maximum age limit on dog insurance. They accept any dog of any age on all policies.

What animals can I insure with John Lewis Finance?

John Lewis Finance provide pet insurance cover for cats and dogs from eight weeks old with no upper age limit.

What types of policy do John Lewis Finance offer?

John Lewis Finance cover vet fees up to £12,000 and offer three lifetime cover levels, Essential, Plus and Premier. Each policy possesses a range of benefits, including behavioural treatment, treatment food, complementary treatment and accidental damage.

Does John Lewis Finance cover pre-existing conditions?

John Lewis Finance does not provide cover for pre-existing conditions. Any injury, condition or illness diagnosed or noticed after the policies start date will be covered subject to the terms and conditions of the policy.

How long does it take to make a claim?

While John Lewis Finance do not have a time limit for processing and assessing a claim, they advise to send off the correct documentation and information as soon as possible to get your pet treated and paid for as soon as possible.

About John Lewis Finance

For over 150 years, Britain has trusted John Lewis to deliver quality products at competitive prices with an unmatched level of customer service on the high street. John Lewis Finance was created to support consumers through the big events in life and all the little moments in between.

About John Lewis Pet Insurance

John Lewis Finance provides pet insurance for cats and dogs across the nation. They offer three Lifetime Policies, Essential, Plus and Premier, to give you long term peace of mind and ensure your pet is covered if they develop an ongoing condition. Essential covers veterinary fees up to £3,000 and provides cover additional benefits such as treatment food and behavioural treatment up to £250, complimentary treatment up to £500 and third party liability up to £1 million. Plus covers veterinary fees up to £7,500 and provides additional benefits such as complimentary treatment up to £1,000, accidental damage up to £500 and cover for lost or stolen pets up to £1,000. Premier covers veterinary fees up to £12,000 and provides additional benefits such as complimentary treatment up to £2,000, accidental damage up to £750, cover for lost or stolen pets up to £1,500 and third party liability up to £3 million.

John Lewis Finance Contact Info

For general enquiries, call 0330 102 2490 or email John Lewis Finance via their online contact form here Lines are open from 8am – 8pm Monday to Friday, 9am to 5pm Saturday and 10am to 4pm Sunday.

Promotions & Offers

  • Buy pet insurance from John Lewis Finance with your John Lewis credit card and earn points towards John Lewis and Waitrose gift vouchers.

How To Make A Claim

If you need to make a John Lewis Pet Insurance claim, print and complete the pet insurance claim form, along with your pets full medical history and send to John Lewis Pet Insurance Claims PO BOX 1359 Peterborough PE2 2QU

Save money on your pet insurance
Help others by sharing your experience LEAVE A REVIEW