Aviva - Travel Insurance reviews

Aviva is the UK’s largest insurer, providing 31 million customers with insurance, savings and investment products worldwide. They are one of Europe’s leading providers of life and general insurance, with over 300 years of heritage.


Ranked #47 of 61 Travel Insurance providers based on 4511 reviews

Review Score


Quotes our team received:

  • European Travel £30.55
  • Worldwide Travel* £43.81

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Choose from one levels of travel insurance

The table below shows a summary of Aviva’s travel insurance options. They currently have one level of cover for each insurance policy and provide generous cover and competitive benefits. Beneath the table is a useful guide to the types of benefits available.

There is also a payable excess  which is fixed until the end of the policy and is payable per claim. For more information, please visit https://www.aviva.co.uk/insurance/travel/

Aviva Single Trip Cover
Medical Expenses£10,000,000
Missed Departure£1,000
Baggage£1,500 (optional)
Lost/Stole Documents£750

Your benefits for travel insurance cover levels

Medical Expenses

If you are injured or become ill whilst traveling abroad and require emergency medical treatment, Aviva will cover the cost of medical bills up to £10,000,000 as standard. This further extends to emergency dental treatment and repatriation.

Cancellation or Curtailment

If you need to cancel or abandon your trip due to reasons stated within your travel insurance policy, Aviva will cover the unrecoverable cost of your trip up to £5,000. This further extends to pre-paid excursions up to £250 as standard.

Travel Documents & Money

If your personal belongings are stolen, lost or damaged during your travels, Aviva will cover the cost of getting emergency travel documents up to £750. In addition to this, they will also cover the cost of lost money up to £400 and delayed baggage up to £150.

What Type Of Policies Do Aviva Offer?

Aviva currently offer two travel insurance policies, Single Trip and Annual Multi Cover Trip

What countries are not covered by Aviva?


Aviva will not provide cover for countries or areas which the Foreign and Commonwealth Office (FCO) has advised against all travel to. This also includes areas with ‘advised against all but essential travel’. To check your destination’s FCO advice, visit https://www.gov.uk/foreign-travel-advice/



Does Aviva Cover Pre-Existing Conditions?

Yes. Aviva can provide cover for medical conditions on top of your basic quote. You will need to fill in an online questionnaire relating to your condition and Aviva will then decide whether they can provide cover and what extra premium is required.

How Long Does It Take To Assess A Claim?

Aviva do not provide a time limit for dealing with claims.

About Aviva

Founded in 2000, Aviva plc is a British multinational insurance company, headquartered in London, United Kingdom. It currently has 33 million customers across 16 countries and offers a variety of services, including car, home travel and health insurance, as well as life cover, savings and pension.

About Aviva

Aviva offers two travel insurance policies, Single and Annual Multi Trip. Unlike most other insurers, who offer different tiers of cover, Aviva only offers one level of cover, which contains a variety of benefits and optional add ons to choose from, such as Winter Sports and Cruise Cover.

However, please note that Aviva have quite an extensive list of exclusions. It is vital that the policy documents are carefully reviewed to ensure you know exactly what is covered for under the policy..

Promotions & Offers

Aviva currently offers a 10% online discount for standard cover (add ons not included) and 20% discount for annual policies for existing customers


To contact Aviva’s sales department, you can call them on 0800 068 6800. You can also contact them via their Chatbot, which can answer any questions you may have. For more information, visit https://www.aviva.co.uk/contact-us/.

To amend or renew your travel insurance policy, you can call Aviva on 0345 030 7389. Lines are open Monday – Friday, 8:00am – 8:00pm, Saturdays, 8:30am – 5:00pm and Sunday 10:00am – 4:00pm.

For claims regarding medical emergencies abroad, please call 01603 208 044. Lines are open 24 hours a day, 7 days a week. For claims that are non-emergency, you can call Aviva on 0345 030 6983.

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