Columbus Direct - Travel Insurance reviews

Columbus Direct is a UK based travel insurance provider that specialises in great value insurance and award winning customer service.

Columbus Direct

Ranked #7 of 61 Travel Insurance providers based on 8305 reviews

Review Score


Quotes our team received:

  • European Travel £17.47
  • Worldwide Travel* £26.43

Reviewed on:

Reviewed elsewhere

Leave a review for Columbus Direct

Choose from five levels of travel insurance

Columbus Direct provides five levels of travel insurance, including Single, Multi, Single-Winter, Multi-Winter and Backpacker. Each policy contains a variety of benefits and competitive cover. There is a useful guide to the type of benefits featured, below.

There is also a payable excess, which is fixed until the end of the policy. Columbus has excess ranging from £50-£150 depending on your level of cover or you could add an extra benefit of zero excess to your policy.

The policy booklet has the full terms and conditions. For more information, visit Columbus Direct’s official website.

Medical Expenses£5,000,000£10,000,000£15,000,000
Cancellation X£3,000£5,000
Missed Departure£300£750£1,500
Scheduled Airline Failure£5,000£5,000£5,000
Lost/Stolen Documents£250£250£500
Personal Accident£5,000£10,000£15,000
Personal Liability£2,000,000£2,000,000£2,000,000

Your benefits for travel insurance cover levels

Medical Expenses

If you suffer an illness or injury whilst on holiday, Columbus Direct will cover your medical expenses and Repatriation up to £15,000,000. Both in-patient and out-patient treatments are covered, including prescription, consultations and physiotherapy.

Flight Cancellation

If your flights are cancelled, Columbus Direct will cover the cost up to £5,000.

Personal Accident

Included within the personal liability cover of up to £2,000,000.

Personal Liability

If you cause loss or damage while you’re travelling abroad, Columbus Direct will cover the damage up to £2,000,000 with Personal Accident Cover included.

What Type Of Policies Do Columbus Direct Offer?

Columbus Direct currently offer five policies, Single, Multi, Single Winter, Multi Winter and Backpacker. Each policy has three levels of cover; Bronze, Silver and Gold, so you can pick the right level of cover for your trip

What countries are not covered by Columbus Direct?

Columbus Direct do not provide cover for some Worldwide countries including; USA, Canada, Mexico and The Caribbean. They support The Foreign and Commonwealth Office (FCO) to help brits stay safe abroad. To check the FCO’s advice on safe destinations to travel, visit

Does Columbus Direct Cover Pre-Existing Conditions?

Yes. Columbus Direct can offer cover online for pre-existing medical conditions and cover for more senior travelers, with an upper age limit of 85 on single trip travel insurance policies. They provide a medical screening process online which covers many medical conditions at no extra cost.

How Long Does It Take To Assess A Claim?

For medical claims, Columbus Direct have a 24-hour emergency medical assistance number which will confirm whether your treatment is covered over the phone. For all other claims you must complete a claim form which will be assessed within 5 working days.

About Columbus Direct

Columbus Direct is a leading travel insurance specialist, established in 1988. They were the first company to sell travel insurance direct to consumers in the UK and also the first to fully sell online.

About Columbus Direct

Columbus Direct provide five travel insurance policies to cover a variety of holidays abroad, including:

  • Single Trip
  • Multi Trip
  • Single Trip with Winter Sports
  • Multi Trip with Winter Sports
  • Backpacker

Each policy provides protection for the following: emergency medical expenses, missed departures, flight delay cover, lost baggage or money, hospital and physiotherapy benefit and cover for over 150 activities.

Columbus Direct Contact Info

Columbus Travel Insurance Services Ltd is Registered in England & Wales. Reg. No. 2642155. Their head office is located in London at Cutlers Exchange, 123 Houndsditch, London, EC3A 7BU. They are authorised and regulated by the Financial Conduct Authority and operate a claims charter. Find out more at

Promotions & Offers

Columbus Direct are offering a 20% discount on all polices for all Preferential Direct customers. Use promotional code PDCOL today and enjoy a 20% discount on Columbus policies.


To contact Columbus Direct, you can use their contact form which is located on their contact pages. Visit for more information. You also email their Sales & Customer Service team on or call for free on 0800 0680 060. Lines are open Monday to Friday 09:00-17:30.

Help others by sharing your experience LEAVE A REVIEW