Debenhams - Travel Insurance reviews

Debenhams is dedicated to providing the best value for money travel insurance on the market. Their travel insurance products are arranged and administered by ROCK Insurance Group, the proud winner of the Travel Trade Gazette’s “Travel Service Provider of the Year 2010”.


Ranked #41 of 61 Travel Insurance providers based on 1325 reviews

Review Score


Quotes our team received:

  • European Travel £14.04
  • Worldwide Travel* £72.11

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Choose from one level of travel insurance

The table below shows a summary of Debenhams travel insurance options. They currently have only one level of cover for each insurance policy, which offers generous cover and benefits. Below the table, there is a useful guide to the types of benefits available.

There is also a payable excess, which is fixed until the end of the policy. The cost of this will depend on the type of claim you take out. For more information, visit the policy summary at

Medical Expenses£10,000,000£10,000,000£10,000,000
Hospital Benefit£200£400£600
Missed Departure£500£750£1,500
Lost/Stolen Documents£200£300£500
Personal Liability£2,000,000£2,000,000£2,000,000

Your benefits for travel insurance cover levels

Medical Expenses

If you suffer an accident or illness abroad, which requires emergency medical attention, Debenhams will cover the cost of medical treatment up to £10,000,000 as standard. This further extends to dental expenses up to £1,000, funeral expenses up to £2,000 and hospital benefit for £25 per day up to £600. Please note, these figures all depends on your level of cover.


If you need to cancel or cut your holiday short for any of the reasons stated in your policy documents, Debenhams will cover the unused or unrecoverable cost of your trip.

Delayed Baggage Cover

If your baggage is delayed whilst travelling abroad, Debenhams will cover you up to £25 per day, up to £500, depending on your level of coverage.

Pet Care

If you fall ill abroad and your pets require extended stay in kennels or catteries, Debenhams will cover the cost up to £25 per day up to £250 as standard.


What Type Of Policies Do Debenhams Offer?

Debenhams offer two travel insurance policies, Single and Annual Trip. Each policy comes with optional add ons, such as winter sports, cover for over 65’s, cruise, golf, wedding and medical conditions cover.

What countries are not covered by Debenhams?

Debenhams will not provide cover for countries or areas which the Foreign and Commonwealth Office (FCO) has advised against all travel to. This also includes areas with ‘advised against all but essential travel’. To check your destination’s FCO advice, visit

Does Debenhams Cover Pre-Existing Conditions?

Yes. Debenhams provides cover for those with previous or ongoing medical conditions. To qualify for coverage, you will need to declare all medical conditions you have. Failure to do so could result in your cover being voided or your claim not being covered for that condition.

How Long Does It Take To Assess A Claim?

Debenhams do not provide a time limit for dealing with claims.

About Debenhams

Debenhams is a leading international, multi-channel brand with a proud British heritage which trades out of over 240 stores across 27 countries. Since its inception, the company has grown from a simple retailer to a financial provider, with its services including loans, travel insurance, pet insurance and car insurance.

About Debenhams

Debenhams offers one level of travel insurance across its two policies, Single and Annual trip. Each policy covers a variety of medical conditions ranging from cancer to heart conditions. The policies also include optional add ons, such as winter sports, wedding, golf, cruise and medical condition cover, which provide a range of competitive benefits

Debenhams Contact Info

Debenhams Travel Insurance is arranged and administered by ROCK Insurance Group. ROCK Insurance Group is a trading style of Rock Insurance Services Limited who is authorised and regulated by the Financial Conduct Authority (FCA No. 300317).

Promotions and Offers

Debenhams offer a free £5 Debenhams gift card with single trip or free £20 Debenhams gift card with annual multi-trip policies online.


To contact Debenhams Travel Insurance, please call their customer service team on 0343 658 0371, Monday to Friday, 8.00am- 8.00pm and Saturday, 9.00am – 5.00pm. Alternatively, you can use their Live Chat Online, which is available at You can also email them directly at

For claims, please contact their claims team on 0343 658 0374.

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