Flexicover - Travel Insurance reviews

Flexicover is one of the UK’s leading travel insurance providers. It is a division of Citybond Holdings Ltd. which has been trading since 1983 and has insured in excess of 3.2million passengers since 2010.


Ranked #21 of 61 Travel Insurance providers based on 2697 reviews

Review Score


Quotes our team received:

  • European Travel £15.78
  • Worldwide Travel* £54.49

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Choose from five levels of travel insurance

Flexicover offers a variety of travel insurance policies, including Single Trip, Annual Multi Trip, Gap Year, Long Stay and Winter Sports. Each policy comes with a range of benefits and competitive cover.  There is a useful guide to the type of benefits featured, below.

Flexicover policies also come with a payable excess, which is fixed until the end of the policy. This excess ranges from 0 – £125, depending on your level of cover and is payable per claim. For more information, visit Flexicover’s official website.

Medical Expenses£2,500,000£5,000,000£7,500,000£10,000,000
Missed DepartureX£1,000£1,000£1,500
Personal Accident£2,500£10,000£20,000£100,000
Personal Liability£500,000£1,000,000£2,000,000£3,000,000

Your benefits for travel insurance cover levels

Medical Expenses

If you suffer an accident or injury whilst on holiday, FlexiCover will cover up to £10,000,000, depending on your level of cover.


If your trip needs to be cancelled or curtailed, Flexicover will cover the cost of your trip up to £10,000 depending on your level of cover. In addition, if you’re unable to make your flight due to airline failure, FlexiCover will cover the cost of your flight up to £2,500.

Personal Liability

If you are found liable for damage to someone else’s property or cause another person illness, injury or death, Flexicover will provide cover up to £3,000,000.


Flexicover provide cover for your baggage if its lost, stolen or damaged whilst holidaying abroad. Cover for personal baggage can be claimed up to £3,000, depending on your level of cover.

What Type of Policies Do Flexicover Offer?

Flexicover currently provide five insurance policies, including Single Trip, Annual Multi Trip, Gap Year, Long Stay and Winter Sports. Each policy comes with four levels of cover, Bronze, Silver, Gold and Platinum, to ensure you get the correct level of cover for your trip.

What countries are not covered by Flexicover?

Flexicover insurance policies do not cover travel to a country, specific area or event which the Travel Advice Unit of the Foreign and Commonwealth Office (FCO) has advised against all travel or all but essential travel. For more information, visit the FCO website https://www.gov.uk/foreign-travel-advice/

Does Flexicover Cover Pre-Existing Conditions?

Yes. However, Flexicover do require you to declare your medical conditions to ensure you’re covered for your trip.

How Long Does It Take to Assess A Claim?

Flexicover doesn’t provide a time limit for assessing claims. However, they do state that all claims must be notified within 31 days of your return by completing the relevant claim form and enclosing any original documentation, where applicable.

About Flexicover


Flexicover was established in 2010 and has helped insure over 3.2 million people since its inception. The company is one the UK’s leading travel insurers, by focusing on customer satisfaction and value for money.

About Flexicover

Flexicover offers five travel insurance products, including single and annual trip, gap year, longstay and winter sports. Each policy comes with four levels of cover, Bronze, Silver, Gold and Platinum, which allows you to get the correct level of cover and stay within your holiday budget.

In addition to this, Flexicover also comes with a variety of benefits, including additional cover for gadgets and cruises, cover for over 2,000 medical conditions and free cover for 120 sporting activities to name a few.

Promotions & Offers

Flexicover currently has no promotions or offers.

You can contact Flexicover via their online contact form at https://www.flexicover.co.uk/ContactUs. You can also call their customer services department on 0800 093 9495. Lines are open Monday – Friday 8am to 8pm, Saturday – Sunday 8am – 6pm. You can also email them directly at info@flexicover.co.uk.

For any medical screening enquiries, Flexicover recommend contacting Healthscreen247 by visiting their website at www.healthscreen247.com or via phone on 0330 123 5711.

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