Go Travel Insurance - Travel Insurance reviews

Go Travel Insurance is a small travel insurance company owned by the AA. As of April 5th 2018, Go Travel Insurance is now underwritten by AXA Insurance, having being taken over from the previous underwriter, Cigna.

Go Travel Insurance

Ranked #23 of 61 Travel Insurance providers based on 278 reviews

Review Score


Quotes our team received:

  • European Travel £15.78
  • Worldwide Travel* £54.49

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Choose from two levels of travel insurance

Go Travel Insurance offers two levels of insurance product, including GO Single Trip and GO Annual Travel Insurance. Cover for Winter Sports can also be included within these policies. There is a useful guide to the type of benefits featured, below.

Go Travel policies also come with a payable excess, which is fixed until the end of the policy. This excess ranges from £95 – £200, depending on your level of cover and is payable per claim. For more information, visit Go Travel’s official website.

Medical Expenses£2,000,000£5,000,000
Hospital BenefitX£300
Missed Departure£500£750
Lost/Stolen Documents£225£500
Personal Liability£1,000,000£2,000,000

Your benefits for travel insurance cover levels

Medical Expenses

If you require emergency medical attention, Go Travel Insurance will cover your medical bills up to £5,000,000, depending on your level of cover. This also extends to £400 emergency dental cover and £300 hospital benefit (Premier cover only).


If your baggage is lost, stolen or damaged while holidaying abroad, Go Travel Insurance will cover your personal belongings up to £1,500 per person. Please note that the following limits apply:

  • Up to £300 for any one article
  • Up to £400 for the total for all valuables


Go Travel Insurance will pay up to £3,000 per person for your unused and irrecoverable costs if you have to cancel or cut short your trip

Personal Money

If your personal money is stolen, lost or damaged, Go Travel Insurance will cover the cost, with the following limits:

  • Up to £100 for cash
  • Up to £50 for cash if under the age of 16
  • Up to £225 for all other personal money

Go Travel Insurance will also pay up to £255 per person for additional accommodation and transport costs if you need a replacement passport, if yours is lost, stolen or damaged.

What Type Of Policies Do Go Travel Insurance Offer?

Go Travel insurance currently offer two policies, Single Trip and Annual Multi Trip.

What countries are not covered by Go Travel Insurance?

Multi-Trip do not provide cover for countries or areas which the Foreign and Commonwealth Office (FCO) has advised against all travel to. This also includes areas with ‘advised against all but essential travel’. To check your destination’s FCO advice, visit https://www.gov.uk/foreign-travel-advice/

Does Go Travel Insurance Cover Pre-Existing Conditions?

No. None of the policies offered by GO travel insurance offer cover for pre-existing medical conditions.

How Long Does It Take To Assess A Claim?

Go Travel Insurance does not provide a time limit for dealing with claims.

About Go Travel Insurance

Founded in 2004, Go Travel Insurance is a small travel insurance company owned by the AA. They offer a variety of travel insurance policies with optional add ons to ensure your covered when you need it most.

About Go Travel Insurance

Go Travel Insurance provide two levels of travel insurance, including Single Trip and Annual Multi Trip. Each policy comes with a variety of benefits, ranging from £5m medical expense cover, baggage cover up to £1,500 and travel disruption cover up to £3,000. In addition to this, Go Travel Insurance policies come with additional winter sports upgrades and cover over 125 sports and activities as standard.

Go Travel Insurance Contact Info

Go Travel Insurance, a brand style of Automobile Association Insurance Services Limited (AAIS) is sold, administered and underwritten by AXA Insurance UK plc. Registered office: 5 Old Broad Street, London EC2N 1AD. Registered in England No. 78950. AXA Insurance UK plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 202312.

Promotions & Offers

Multi-trip currently has no promotions or offers


To contact Go Travel Insurance, you can contact them one one of the following numbers.

  • Sales: 0808 169 1204
  • Service: 0330 058 3152
  • Claims: 0330 058 2985

Sales and service lines are open Monday – Friday, 8AM – 8PM and Saturday – Sunday, 9AM – 5PM. Claim lines are open Monday – Friday, 8AM – 8PM and Saturday 9AM – 5PM. All calls may be recorded for training and monitoring purposes.

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