JS Insurance - Travel Insurance reviews

Jade Stanley Ltd was launched in September 1999 with the aim of providing customers with instant travel insurance by maximising the use of internet technology with a personal touch. Jade Stanley has now issues policies to over 750,000 customers and continues to offer first class customer service.

JS Insurance

Ranked #24 of 61 Travel Insurance providers based on 238 reviews

Review Score


Quotes our team received:

  • European Travel £10.73
  • Worldwide Travel* £280.12

Reviewed on:

Reviewed elsewhere

Leave a review for JS Insurance

Choose from three levels of travel insurance

JS Insurance provides three levels of travel insurance, including Single, Annual and Backpacker policies. Each policy comes with a variety of benefits and competitive cover to ensure you’re fully covered for your trip. There is a useful guide to the type of benefits featured, below.

There is also a payable excess, which is fixed until the end of the policy. JS Insurance excess will depend on the level of cover you take plus the type of claim you make. The policy booklet has the full terms and conditions. For more information, visit JS Insurance official website.

JS SilverJS GoldJS Platinum
Medical Expenses£10,000,000£10,000,000£10,000,000
Hospital BenefitX£500£1,500
Missed Departure£250£500£1,000
End Supplier Failure£1,500£1,500£1,500
Lost/Stolen Documents£200£200£250
Personal Liability£2,000,000£2,000,000£2,000,000

Your benefits for travel insurance cover levels

Cancellation or Curtailment

JS Insurance will pay up to £7,500 for unused and irrecoverable costs if you have to cancel or cut your trip short.

Medical and Repatriation

If you need emergency medical attention whilst holidaying abroad, JS Insurance will cover your medical bills up to £10,000,000 as standard.

Personal Liability

If you cause loss or damage while travelling abroad, JS Insurance will cover the cost of damage up to £2,000,000 as standard.

Missed Departure

If you miss your departure flight, JS Insurance will cover the cost up to £1,000 depending on your level of cover. This also extends to Delayed departure, which JS Insurance will cover the cost up to £1,000.

What Type Of Policies Do JS Insurance Offer?

JS Insurance policies offer three travel insurance policies. These include Single Trip, Annual Multi Trip and Backpacker Insurance.

What countries are not covered by JS Insurance?

JS Insurance do not provide cover for countries or areas which the Foreign and Commonwealth Office (FCO) has advised against all travel to. This also includes areas with ‘advised against all but essential travel’. To check your destination’s FCO advice, visit https://www.gov.uk/foreign-travel-advice/

Does JS Insurance Cover Pre-Existing Conditions?

No. JS Insurance do not offer cover for pre existing medical conditions. For more information, visit their policy documents on their official website.

How Long Does It Take To Assess A Claim?

JS Travel Insurance do not provide a time limit to dealing with claims. However, they do
Stipulate all claims must be made within 31 days, or else your claim will be refused.

About JS Insurance

JS Insurance, also known as Jade Stanley LTD, was launched in 1999 with the aim of providing customers with instant travel insurance with a personal touch, while maximizing the use of IT. They have since gone on to provide policies to over 750,000 customers, while providing first class customer service.

About JS Insurance

JS Insurance provides three travel insurance policies, including Single Trip, Annual Multi Trip and Backpacker. Each policy contains a variety of benefits, ranging from £10,000,000  medical expense, £25,000 personal accident and personal baggage cover up to £2,500. Policies also come with Winter Sports addons, plus free cover for hundreds of sports and activities to do abroad.

JS Insurance Contact Info

Jade Stanley Ltd is authorised and regulated by the Financial Conduct Authority, registered no. 306205 and has been since Insurance became regulated by the FCA ( formerly the FSA ) in January 2005 . For further details please go to FCA Register here

Promotions & Offers

JS Insurance currently has no promotions or offers.


To contact JS Insurance, you can use the contact form located on their website at https://www.jsinsurance.co.uk/help/contact_us.php. You can also contact their sales team on 0800 047 5065. Lines are open 9:00am to 6:00pm, Monday to Friday.

To contact their claims department, you can call their claims line on 020 3829 3817. Alternatively, you can call their emergency assistance facilities on 020 3829 3818. You can also download their claims form at www.policyholderclaims.co.uk

Help others by sharing your experience LEAVE A REVIEW