Puffin Insurance - Travel Insurance reviews

Puffin Insurance specialise in Travel Insurance. They focus on value for money, comprehensive policies and great service for their Customers. They offer a range of cover and optional extras so you can choose the cover that’s right for you without paying over the odds.

Puffin Insurance

Ranked #16 of 61 Travel Insurance providers based on 6758 reviews

Review Score


Quotes our team received:

  • European Travel £7.83
  • Worldwide Travel* £19.67

Reviewed on:

Reviewed elsewhere

Leave a review for Puffin Insurance

Choose from three levels of travel insurance

Puffin offer a range of Single Trip and Annual policies for a variety of individuals aged 18 to 85. Each policy covers countries throughout the world with three levels of cover to choose from including Bronze, Silver and Gold.

There is also a payable excess, which is fixed until the end of the policy. Puffin has an excess ranging between £50-£200 depending on the type of claim you make and your level of cover. The policy booklet has the full terms and conditions. For more information, visit Puffin’s official website

Medical Expenses£10,000,000£10,000,000£10,000,000
Hospital Benefit£400£600£800
Missed DepartureX£500£750
Scheduled Airline Failure£1,000£1,500£2,000
Lost/Stolen Documents£150£150£150
Personal Accident£5,000£5,000£5,000
Personal Liability£1,000,000£1,000,000£1,000,000

Your benefits for travel insurance cover levels

Medical Expenses

If you suffer from an accident or injury whilst on holiday and require emergency medical attention, Puffin will cover the cost of medical bills up to £10,000,000 as standard. This extends to hospital daily benefit up to £800 and dental services up to £500 as standard

Personal Accident

If you suffer an accident abroad which leaves you with life changing injuries or causes sudden death, Puffin will provide a financial benefit up to £5,000 as standard.

Personal Liability

If you cause damage to property or a liable for an accident whilst holidaying abroad, Puffin will cover the damage and legal costs up to £1,000,000 as standard.


Puffin provide cover for lost or stolen baggage claims up to £2,000, depending on your level of cover.

What Type of Policies Do Puffin Offer?

Puffin provide a variety of Single Trip and Annual policies for a variety of individuals aged 18 to 85

What countries are not covered by Puffin?

Puffin do not cover travel to a country, specific area or event which the Travel Advice Unit of the Foreign and Commonwealth Office (FCO) has advised against all travel or all but essential travel. For more information, visit the FCO website https://www.gov.uk/foreign-travel-advice/

Does Puffin Cover Pre-Existing Conditions?

Yes. Puffin Insurance policies offer appropriate cover for people travelling with a variety of pre existing medical conditions. However, you must declare any pre-existing medical conditions or your policy could be invalid

How Long Does It Take to Assess A Claim?


Good To Go does not provide a time limit for dealing with travel insurance claims



About Puffin


Puffin Insurance is a travel insurance specialist that offers cover for UK residents aged 18 to 75.

About Puffin

Puffin Insurance offers single trip and annual policies. There are currently three levels of cover to choose from, including Bronze, Silver and Gold. All policies include:

  • £10,000,000 for medical expenses
  • £250 personal money cover
  • £150 for loss of passport
  • £500 dental service cover
  • £1,000,000 personal liability cover
  • £5,000 personal accident cover

In addition to this, each cover level also includes optional extras which can be added to your policy.. These include cover for winter sports, cruise, gadget, golf, business and wedding.

Puffin Contact Info

PuffinInsurance.com is a trading name of Puffin Group UK Ltd who are authorised and regulated by the Financial Conduct Authority, FCA Firm Reference Number 737328.

Promotions & Offers

Puffin Insurance currently has no offers or promotions on their travel insurance products


You can contact Puffin Insurance customer service team on 0333 772 0346. Lines are open Monday to Friday, 9:00 to 18:00. You can also email them at customerservice@puffininsurance.com

To make a travel insurance claim, you can download the revelant forms at www.travel-claims.net or contact the travel claims facilities via email at claims@tif-plc.co.uk. Alternatively you can call them directly on 020 3829 6761.

If you need emergency medical assistance abroad or need to cut short your trip, you can contact Emergency Assistance Facilities 24 hour Emergency advice line on 020 3829 6745.

Help others by sharing your experience LEAVE A REVIEW