Thomas Cook - Travel Insurance reviews

Founded in 2017, Thomas Cook Travel Insurance (Roam) provides simple and customisable travel insurance. Roam is underwritten by White Horse Insurance Ireland dac, which is authorised and regulated by the Central Bank of Ireland.

Thomas Cook

Ranked #46 of 61 Travel Insurance providers based on 37447 reviews

Review Score

6.2

Quotes our team received:

  • European Travel £16.15
  • Worldwide Travel* £37.30

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Choose from three levels of travel insurance

Thomas Cook offers three levels of travel insurance, Essential, Select and Prime. Each level of cover comes with a variety of benefits and optional add ons to ensure your policy is fully comprehensive for your trip. There is a useful guide to types of benefits featured below.

Thomas Cook policies also come with payable excess, which is fixed until the end of the policy. This excess ranges from £0-150 depending on your level of cover and is payable per claim.

EssentialSelectPrime
Medical Expenses£10,000,000£10,000,000£20,000,000
Hospital Benefit£500£500£2,000
Cancellation£500£1,500£10,000
Missed Departure£500£500£1,000
End Supplier FailureXX£5,000
Baggage£500£1,000£5,000
Personal Accident£25,000£25,000£75,000
Personal Liability£1,000,000£1,000,000£5,000,000

Your benefits for travel insurance cover levels

Medical Expenses

If you require medical attention whilst travelling abroad, Thomas Cook will cover the cost of your medical bills up to £20,000,000, depending on your level of cover. This further extends to a hospital benefit payout up to £2,000, depending on your level of cover.

Personal Liability

If you’re legally liable for accidentally injuring someone or damaging or losing their property, Thomas Cook will pay up to £5,000,000, depending on your level of cover.

Supplier Failure

If your hotel or travel company go bankrupt before or during the course of your holiday, Thomas Cook will cover your lost money or holiday up to £5,000 on it’s Prime policy.

Money

If your money is lost or stolen while travelling abroad, Thomas Cook will cover your lost money up to £1,000, depending on your level of cover.

What Type Of Policies Do Thomas Cook Offer?

Thomas Cook only offer one insurance policy; Single Trip.

What countries are not covered by Thomas Cook?

 

Thomas Cook will not provide cover for countries or areas which the Foreign and Commonwealth Office (FCO) has advised against all travel to. This also includes areas with ‘advised against all but essential travel’. To check your destination’s FCO advice, visit https://www.gov.uk/foreign-travel-advice/

 

 

Does Thomas Cook Cover Pre-Existing Conditions?

Yes. Thomas Cook will cover pre-existing conditions, provided you have declared it to them and they have explicitly agreed to cover the condition. For more information, visit https://roaminsure.co.uk/faqs

How Long Does It Take To Assess A Claim?

Thomas Cook do not provide a time limit for assessing claims. However, they have specified that claims must be registered with the Claims Department within 31 days of occurrence. If not, they may be unable to pay your claim.

About Thomas Cook

Founded in 2003, Thomas Cook is a British Airline based in Manchester, England and operates flights to destinations in Europe, Africa, Caribbean, North America and Asia. In 2017, the company released its own travel insurance brand, also known as Roam. The company is a wholly owned subsidiary of White Horse Insurance Ireland dac, who are one of the leading suppliers of travel related insurance products in the UK and Ireland.

About Thomas Cook

Thomas Cook offers one travel insurance policy, Single Trip, which possesses three levels of cover, including Essential, Select and Prime. Each level provides cover for a variety of benefits and caters to those with specific insurance needs by providing optional extras. Optional extras include Winter Sports and Cruise cover.

Thomas Cook Contact Info

Roam is underwritten by White Horse Insurance Ireland dac, which is authorised and regulated by the Central Bank of Ireland. White Horse Insurance Ireland dac is a wholly owned subsidiary of Thomas Cook Money Limited. Thomas Cook Money Limited is an Appointed Representative of White Horse Insurance Ireland dac.

Promotions and Offers

Thomas Cook currently have no promotions or offers

Contact

For queries regarding your policy, you can call Thomas Cook on 01733 224 965. Lines are open Monday to Saturday 8:30am – 6pm and Sundays and Bank Holidays 11am – 4pm. You can also message them directly at customerservice@white-horse.ie.

To make a claim, you can call Thomas Cook’s claims department on 01733 224 959. Lines are open Monday to Saturday, 8:30am – 6pm and Sunday and Bank Holidays 11am – 4pm. You can also email them directly at claims@white-horse.ie

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