TUI - Travel Insurance reviews

TUI is the world’s leading tourism group. Under the Group umbrella, TUI consists of tour operators, 1,600 travel agencies and leading online portals, six airlines with around 150 aircraft, over 380 hotels, 16 cruise liners and many incoming agencies in all major holiday destinations around the globe.


Ranked #61 of 61 Travel Insurance providers based on 1549 reviews

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Choose from two levels of travel insurance

TUI offers 5 star Defaqto rated travel insurance to cover a variety of holidaymakers, whether they’re travelling individually, as a couple or a family. They currently provide two levels of travel insurance, Single and Multi trip, which covers a variety of different benefits to suit your trip.

Your benefits for travel insurance cover levels

Medical Expenses

If you suffer an accident or injury whilst abroad and require emergency medical attention, TUI will cover the cost of medical bills up to £5,000,000. This further covers additional medical expenses, including emergency dental up to £250 and hospital benefit up to £300 (£30 a day)

Missed Departures

If you miss your departure, TUI will cover the cost up to £500. They will also cover travel delay up to £200 and £3,000 for travel disruption.

Personal Liability

If you are found liable for damage to someone else’s property or cause another person illness, injury or death, TUI will provide cover up to £2,000,000 as standard.


TUI provide cover for your baggage is its lost, stolen or damaged whilst holidaying abroad. Cover for valuables is available up to £300, delayed baggage up to £300 and lost cash up to £300

What Type of Policies Do TUI Offer?

TUI currently provides two single and annual policies to a variety of holidaymakers, including families, groups and individuals.

What countries are not covered by TUI?

TUI insurance policies do not cover travel to a country, specific area or event which the Travel Advice Unit of the Foreign and Commonwealth Office (FCO) has advised against all travel or all but essential travel. For more information, visit the FCO website

Does TUI Cover Pre-Existing Conditions?

Yes. However, TUI does not cover medical conditions unless declared by TUI and they accept to cover them.

How Long Does It Take to Assess A Claim?

TUI don’t provide a time limit for assessing claims

About TUI

TUI is the world’s leading tourism group, operating in 46 countries across the world. They provide a variety of services including travel insurance, 1,600 travel agencies, six airlines with around 150 aircraft, over 380 hotels, 16 cruise liners and numerous agencies around the world.

About TUI

TUI provides two levels of travel insurance for a wide range of holiday goers. Policies include Single and Annual trip insurance, with coverage that can be tailored to your needs and budget.

TUI’s insurance policies also cover medical conditions, providing they are declared and TUI accepts them for coverage. In addition to this, they also provide cover for a variety of benefits, including cancellation costs, medical and repatriation expenses, baggage, money and include a 24-hour medical helpline.

TUI Contact Info

TUI UK Limited trading as TUI and First Choice, arranges travel insurance underwritten by AXA Insurance UK Plc. TUI UK Limited is an Appointed Representative of AXA Insurance UK plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Financial Services Register number 202312.

Promotions & Offers

TUI has no promotions or offers currently

To contact TUI’s customer services department, please call 0345 366 2212. Lines are open Monday – Friday, 8am to 8pm and Saturday 9am to 6pm and Sunday 10am to 2pm.

For emergency medical and repatriation assistance, please call 0203 285 7998. Lines are open 24 hours a day, every day.

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