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LV= Reviews

LV= gives you access to a 24/7 emergency helpline and a 12 month guarantee on all repairs when you use their recommended repair service.

8.9 /10
Based on 64961 reviews
#2 of 10 home insurers
  • Sentiment Score: 1.7/10
  • 64961 reviews found on websites such as TrustPilot
  • Awarded a 5 Star rating by Defaqto
  • 24hr UK emergency helpline
  • 12 month guarantee on all repairs when you use their recommended repair service
  • New customers receive a 25% discount when buying online
  • Unlimited buildings cover available

Price Band

£ £ £ £ £

Good for

  • Rated 5 stars by Defaqto
  • No limit to buildings' cover
Consumer Behavior Graphic
84% of consumers read reviews before purchasing
*Based on an independent survey of 1000 people by Compare By Review
Filter by:
  • All (9),
  • Claims (3),
  • Service (1),
  • Sales (0),
  • Renewal (5)
Mr F Walters
Cover Purchased
i Reviewed without invitation
Reviewed the Renewals experience on 5 Oct 2023

Lv Does Not Value Existing Customers

Home insurance quote increased by 33% by LV. LV increased my home building and content quote by 33% despite no claims being made. Online comparison site offered an equivalent quote gir £225 which…
  • Renew premium increased by more than 15% compared to the previous year
  • Does not feel that LV= still offers value for money
  • Was neither happy or unhappy with their experience when they spoke to someone
Cover Purchased
i Reviewed without invitation
Reviewed the Claims experience on 16 Sep 2022

This Company Acts In Fraudulent Manner

This company steals people money and provide a paper that does not cover any claim at all. They are white collar fraudsters. They have white collar fraudster lawyers as well. Literally trad…
  • Recieved a response over 5 days after their claim was submitted
  • Claim wasn't successful
  • Was neither happy or unhappy with their experience when they spoke to someone
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Quotes our team received

Home Insurance Pricing Image One


Covers the contents of your home only

Contents Only Quote

Per Year

Buildings' Cover Limit

No limit

Contents' Cover Limit

Home Insurance Pricing Image Two


Covers the physical structure of your home as well as the contents

Buildings & Contents Quote

Per Year

Buildings' Cover Limit

No limit

Contents' Cover Limit


LV= home insurance policies

LV= offers three different home insurance policies; buildings insurance only, contents insurance only and buildings and contents insurance combined if you want maximum protection. They also offer a specific landlord insurance policy if you rent your property out. 

LV= buildings insurance

  • Get up to £1 million towards the cost to rebuild your home with LV’s Home policy, or get unlimited cover with their Home Plus policy.
  • £50,000 cover if your need to stay in alternative accommodation whilst your home is being repaired, or £100,000 with Home Plus policies. 
  • 12 month guarantee on repairs through LV’s approved repairers.
  • Up to £5,000 for finding the source of a leak, up to £10,000 on Home Plus policies. 

LV= contents insurance

  • Covers accidental damage to TVs, computers and game consoles.
  • Covers contents stolen from your outbuildings, such as your garage or shed.
  • Replacement locks if your keys are lost or stolen.24/7 UK domestic emergency helpline.
  • Their buildings and contents insurance policy covers all of the above, so you have peace of mind knowing that both the physical structure of your home and your contents have maximum protection.

Landlord insurance

  • Up to £1 million buildings cover, including damage caused by fire, storm, flood or subsidence. 
  • Cover for accidental damage, vandalism and theft caused by your tenants.Up to £5,00 for trace and access to find the source of a water or oil leak.
  • Up to £5,000 for unauthorised use of metered supplies.
  • Replacement locks if your keys are lost or stolen. 
  • 12 month guarantee on repairs when you use LV’s recommended repairer service. 
  • 24/7 legal helpline to assist with any property disputes. 
  • 10% discount on your landlord insurance if you already have car or home insurance with LV=. 
  • Loss of rent of the costs of alternative accommodation if there’s damage to your rental property and it becomes uninhabitable.
  • New for old contents cover available for items you own, such as carpets, furniture and any white goods, available for leasehold flat owners if you’re not responsible to insure the building.

What’s excluded from LV= home insurance cover?

All LV= home insurance policies exclude cover for: 
  • Gradual and general wear and tear
  • Fences damaged by storms
  • Breakdown of household appliances

What optional extras can I add to my LV= home insurance policy?

  • Legal expenses cover - get up to £100,000 in legal fees and expenses to protect your legal right as a homeowner, such as disputes with neighbours. Home emergency cover - additional cover for an approved tradesman to provide you with emergency assistance and repairs costing up to £500 per emergency with no excess. 
  • Personal belongings cover away from home - additional cover to protect personal items up to £2,000 per item. If you have items worth more than this limit, you will need to let LV= know so that they can add them to your policy. (Home Plus policies come with a standard limit of £5,000).
  • Cycle cover away from home - protect your bicycle and cycling gear away from home for up to £1,000 per item. If your equipment is worth more, you will need to let LV= know. (This cover is included as standard with all Home Plus policies).
  • Extended accidental damage cover - cover for accidents such as DIY accidents, such as driving a nail through a pipe.

Frequently asked Questions

FAQ Icon

LV= offers Buildings insurance, Contents insurance and Buildings and Contents insurance combined. They then offer two levels of cover:

  • Home Insurance allows you to tailor your cover to suit you and your needs.
  • Home Plus Insurance is a fully comprehensive policy that gives you even more cover.

LV= offers a comprehensive list of additional extras you can add to your policy. Legal Expenses Cover helps if you need assistance with legal fees when dealing with a legal dispute. Home Emergency Cover will provide an approved tradesperson to provide emergency assistance in instances such as a floor, boiler issues or pest infestation. Extended Damage Cover offers an extensive extended cover for all spillages, stains and breakages in your home - this is included in the Home Plus policy. You can also add Personal Belongings Cover to protect items when out of the house. This extended cover is included as standard with Home Plus. Cycle Cover is the final additional option available. This cover protects bicycles, folding bikes and cycling gear.

Yes, LV= have an emergency helpline which you can ring in an emergency. The team can then help and advise you on what to do next.

Home Insurance Guides

Check out our insurance guides for more information