18th

Time Limited Pet Insurance
(7,876 reviews)
Review Score
8.63
Direct Line Reviews
See which providers perform best in our Time Limited Pet Insurance comparisonOffer a selection of benefits including 12 months for the price of 9, plus discounts on medication, pet food and toys.
Verified
Best Customer Service I'Ve Received In A Long Time
So, we got a new kitten about 18 months ago. Within a few days of getting her, we realised she wasn't well. vomiting and diarrhoea. We took her to the vet, got her sorted THEN insured her. Shes continued with these symptoms on and off for the past year. Vet can't figure out what it is. She started again with really bad diarrhoea recently. The vet did a load of tests that cost about £800. We contacted Direct Line who said that because it was a condition that started before we got her insured, she might not be covered. Down to underwriters discretion. Anyway, 2 weeks later we hear back. She is covered and here's a cheque for £800!! Chuffed to bits!! We were in a real grey area as to whether they were going to pay out but they did. Great customer service. Top staff.
This is wonderful to hear, Corinna. Thanks for leaving a review.

Verified
Great
Fantastic service.
Thanks for leaving a review, Marc.

Verified
Brilliant Service As Always
About

Direct line offers an array of insurance products to keep you and your family safe and secure. They also appreciate that a pet should be treated like a member of the family and should have a level of care that reflects that. Their products are designed to give you peace of mind if you fall into unexpected trouble.
Pricing
Quotes our team received
Price Band
Quotes our team received

Details
Buster, a four-year-old Labrador Retriever
Dog quote
£21.08
per monthMaximum vet fees
£4k
per conditionExcess
£95|£85
dog | cat
Details
Tinks, a three-year-old Bengal
Cat quote
£9.97
per monthMaximum vet fees
£4k
per conditionExcess
£95|£85
dog | catBenefits of Direct Line Time Limited Pet Insurance
- Direct line Pet Advance and Select Premier Pet Insurance policies have been awarded a 5 Star Defaqto rating
- Buy online and get 12 months for the price of nine
- 24/7 advice from a UK qualified vet via PawSquad, their video call and text chat consultancy service
- Discounted medication so your claim limit can go further
- Discounted pet food, toys and general health products
- Prescription fees covered up to £15
- Claim online for a quick and easy process
Compare Direct Line pet insurance policies
Essential Cover (from £6.50 per month) | Advanced cover (from £10.50 per month) | |
---|---|---|
Vet fees per condition | Up to £4,000 | Up to £8,000 |
Time limit per condition | 12 months from the first date of treatment | No time limits |
Cover for accidents, injuries and disease | Included | Included |
Complementary treatments | Included | Included |
Dental disease | Not included | Up to £1,000 |
Euthanasia | Not included | Up to £100 |
24/7 free online vet access with PawSquad | Included | Included |
Overseas travel cover | Optional | Optional |
Making a claim
Contact Direct Line
Frequently Asked Questions
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What type of cover does Direct Line offer?
They offer two different cover options, Essential cover and Advanced cover. Both of these policies offer a limit of vet fee’s, cover for accidents, injuries and disease, complementary treatments and 24/7 free online vet support with PawSquad.
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What extras can you add to a policy?
There are a variety of options for you to choose from. They range from overseas travel cover, third party liability for dogs and a care package that will cover advertising and rewards fees for a lost pet amongst other benefits.
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Does Direct Line offer multi-pet discount?
Yes, they offer 12.5% off your cover if you have more than one pet to insure on the same policy.
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Can I save on medication with Direct Line?
Direct Line has partnered with Pet Drugs Online so you can get more out of your policy including discounted medication so your claim limit can stretch further.
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Does Direct Line cover pets with pre-existing conditions?
Direct Line does not provide cover for conditions, illnesses or injuries diagnosed before the policy start date or during the 14 day wait period. Any condition, illness or injury diagnosed after that period of time will be covered by the policy.