Pet Protect Reviews

Pet Protect's policies include 24/7 vet advice to help look after your pet and avoid trips to a vet.

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8.8 /10
Based on 3253 reviews
#5 of 30 pet insurers
  • Sentiment Score: 8.3/10
  • 3253 reviews found on websites such as TrustPilot
  • Receive 12 months cover for the price of 11
  • Pet Protect's policies include 24/7 vet advice to help look after your pet & avoid trips to a vet
  • Vet fee cover ranges from £3,000 to £6,000
  • Pet Protect offers a recommendation incentive

Price Band

£ £ £ £ £

Good for

  • 12 months cover for the price of 11
  • Offers a recommendation incentive
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84% of consumers read reviews before purchasing
*Based on an independent survey of 1000 people by Compare By Review
Filter by:
  • All (42),
  • Claims (4),
  • Service (12),
  • Sales (26),
  • Renewal (0)
Christian Brooks
Cover Purchased
i Reviewed without invitation
Reviewed the Claims experience on 7 Sep 2023

Appalling Service From Pet Protect

Our vet diagnosed our labrador with potential cancer. We had never claimed for anything from Pet Protect insurers for over 7 years and when we spoke to customer service to explain the situation we we…
  • Recieved a response within 3-4 days after their claim was submitted
  • Claim is still unresolved
  • Was neither happy or unhappy with their experience when they spoke to someone
Sara Goodacre
Cover Purchased
i Reviewed without invitation
Reviewed the Sales experience on 3 Aug 2023

Insurance Policy For My Labrador

PetProtect insurance has been fantastic for my Labrador. Thankfully we have not needed to make many claims in several years, but each time it has been dealt with very efficiently and professionally. …
  • Thought purchasing a policy was really easy
  • Bought insurance with Pet Protect because they trust them
  • Was neither happy or unhappy with their experience when they spoke to someone
Pet Icon

Quotes our team received

Labrador

Details

Buster, a four-year-old Labrador Retriever

Cheapest Dog Quote

£36.63
Per Month

Maximum Vet Fees

£6k
Per Year

Cover From

8
Weeks
Bengal

Details

Tinks, a three-year-old Bengal

Cheapest Cat Quote

£18.02
Per Month

Maximum Vet Fees

£6k
Per Year

Cover From

8
Weeks

Compare Pet Protect insurance policies

Pet Protect offers three different pet insurance policies with varying levels of cover, so you can find the right policy for your budget and your pet's needs. Details of each policy are listed in the table below:
 
 
  Condition Care Lifetime Plus Lifetime Extra
Vet fee cover £3,000 £4,000 £6,000
CT/MRI scans Not covered £750 per policy year £750 per policy year
Cruciate ligament rupture Not covered £750 per policy year £750 per policy year
Euthanasia £50 Up to vet fee limit Up to vet fee limit
Third party liability £1 million £1 million £1 million
Loss by theft or straying Not covered £750 £1,000
Advertising and reward Not covered £250 £500
Holiday cancellation Not covered £250 £500
Death by accident Not covered £500 £750
Travel cover Not covered £1,000 £1,500
Diet food Not covered £100 £100
Complimentary treatment Not covered £450 £450
kennel or cattery fees Not covered £250 £500
 
 

 

Making a claim

You can easily make a claim using Pet Protect's online claim form. When you submit a claim, you should also enclose: 
  • Treatment receipts confirming the amount you're claiming
  • A copy of your pet's full medical history
  • A copy of your pet's vaccination records
Any documents that you submit alongside your claim must be stamped by your vet. Once Pet Protect have received your claim form, they aim to process it within 12 working days.
 
 

 

Contact Pet Protect 

If you want to speak to a member of the Pet Protect team, you can contact them via their on-site live chat or by filling in their 'email us' form online. If you'd prefer to talk to someone over the phone, you can call their sales team on 0345 603 1294 or the customer service team on 0345 602 4797. Lines are open Monday 8am to 5:30pm, Tuesday to Friday 8am to 8pm and Saturday 9am - 2pm. 
 
 

Frequently asked Questions

FAQ Icon

Pet Protect offers three policies with up to £6000 of vet fee cover; Condition Care, Lifetime Plus and Lifetime Extra.  

No, they don't cover any pre-existing conditions. 

Pet Protect provides cover for dogs and cats only.

Yes, they have both an online service and a claim form service.

It can take up to 12 working days for Pet Protect to process a claim. 

Pet Protect can make payments directly to you or to your vet.

Yes, their Lifetime policies include complementary therapies up to £450.

Yes, they cover up to £1 million in third-party liability cover. 

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