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PDSA Reviews

Every policy sold contributes to PDSA's life saving charity work. They settle 97% of claims and offer a free 24/7 vet advice line.

Previous
Provider
3.9 /10
Based on 463 reviews
#23 of 23 lifetime pet insurers
  • Sentiment Score: 0.0/10
  • 463 reviews found on websites such as TrustPilot
  • The choice of 5 policies to suit every budget
  • Their Ultimate and Ultimate Plus policies are rated 5 Star by Defaqto
  • 24/7 access to a veterinary expert through PDSA petanswer™
  • Option to pay your vet directly

Price Band

£ £ £ £ £

Good for

  • Rated 5 stars by Defaqto
  • 24/7 access to a veterinary expert
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85% of consumers read reviews before purchasing
Filter by:
  • All (5),
  • Claims (4),
  • Service (1),
  • Sales (0),
  • Renewal (0)
To Be Anounced
Cover Purchased
i Reviewed without invitation
Reviewed the Claims experience on 13 Aug 2022

Who Is Worse Rip Off Insurance Or Rip Off Vets

my dog had a swelling on his elbow and was very lame, he already suffers from arthritis,they said he needs an xray to check it was not somthing more sinister £900 later and they said it was an arthr…
  • Recieved a response over 5 days after their claim was submitted
  • Claim wasn't successful
  • Was neither happy or unhappy with their experience when they spoke to someone
Sy
Cover Purchased
i Reviewed without invitation
Reviewed the Claims experience on 11 May 2022

Thieves

THIEVES!!!! INSURANCE : NOTHING BUT THIEVES - SHAME ON YOU
  • Recieved a response over 5 days after their claim was submitted
  • Claim was success and paid out
  • Was neither happy or unhappy with their experience when they spoke to someone
Pet Icon

Quotes our team received

Labrador

Details

Buster, a four-year-old Labrador Retriever

Dog Quote

£56.56
Per Month

Maximum Vet Fees

£8k
Per Policy Year

Excess

£100
Dog | Cat
Bengal

Details

Tinks, a three-year-old Bengal

Cat Quote

£17.90
Per Month

Maximum Vet Fees

£8k
Per Policy Year

Excess

£100
Dog | Cat

Compare PDSA pet insurance policies

PDSA offers two different types of pet insurance policies; Time Limited and Lifetime. They have 6 Lifetime policies to choose from and 2 Time Limited options, so there's a policy to suit every pet owner's needs and budget. 
 

Lifetime policies

PDSA's Lifetime policies cover your pet up to a specified limit each year. Once you've reached the limit for the year, your pet will no longer be covered until the limit refreshes when you renew the policy. Your pet will be covered for life for any lifelong or long term conditions, provided you pay your premiums on time and renew your policy each year. 
 
  Lifetime £1,000 Lifetime £2,000 Lifetime £3,000 Lifetime £4,000 Lifetime £5,000 Lifetime £8,000
Vet fees £1,000 £2,000 £3,000 £4,000 £5,000 £8,000
Fixed excess £100-£200 (as chosen) £100-£200 (as chosen) £100-£200 (as chosen) £100-£200 (as chosen) £100-£200 (as chosen) £100-£200 (as chosen)
Death of pet £250 £250 £500 £700 £1,000 £1,500
Advertising & reward Not covered £500 £500 £700 £1,000 £1,500
Theft & straying Not covered £500 £500 £700 £1,000 £1,500
Holiday cancellation Not covered £500 £500 £700 £1,000 £1,500

 

Time Limited policies

If you opt for a Time Limited policy, your pet will only be covered up to the specified limit you choose, or up to a maximum of 12 months from the date your pet first showed symptoms (whichever comes first). Once the 12 month period is up, or the vet fee limit has been reached, your pet will no longer be covered for that condition and any related illnesses will be excluded from your policy. 
 
  Time Limited £2,000 Time Limited £5,000
Vet fees £2,000 per condition £5,000 per condition
Fixed excess £100-£200 (as chosen) £100-£200 (as chosen)
Death of pet Not covered Not covered
Advertising & reward Not covered Not covered
Theft & straying Not covered Not covered
Holiday cancellation Not covered Not covered
 
 

Making a PDSA pet insurance claim

If you want to claim on your PDSA policy, you can download a claim form on their website. Once you have completed the form and signed it, you need to pass the form onto your vet so they can fill in their relevant sections and sign it. Your vet will also need to attach any invoices and your pet's full medical history. You or your vet then need to post the form to: 
 
PDSA Pet Insurance
The Connect Centre
Kingston Crescent
Portsmouth
PO2 8QL
 
Once PDSA has received your claim form, they will assess it and if it's successful, they'll send you or your vet a cheque within 10 working days. 
 


Contact PDSA

If you have a question about your PDSA pet insurance policy, you can contact them by phone: 
 
Sales
0333 234 0605
 
Claims
0333 234 0599
 
Customer service
0333 234 6000
 
Lines are open Monday - Friday 8am - 8pm, Saturday 9am - 2pm

Frequently asked Questions

FAQ Icon

You can choose from 5 levels of PDSA pet insurance cover to suit both your budget and your pet’s individual needs; Classic, Advance, Advance Plus, Ultimate and Ultimate Plus.

You can download the claims form from the PDSA website. Fill in the relevant sections, get your vet to fill in the sections relevant to them, sign it and send it back. Your vet will also need to attach any invoices and your pet’s full clinical history for PDSA to review.

Lifetime Pet Insurance Guides