Buster, a four-year-old Labrador Retriever
Pet Protect Reviews
Pet Protect's policies include 24/7 vet advice to help look after your pet and avoid trips to a vet.
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Sentiment Score: 8.3/10
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3253 reviews found on websites such as TrustPilot
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Receive 12 months cover for the price of 11
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Pet Protect's policies include 24/7 vet advice to help look after your pet & avoid trips to a vet
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Vet fee cover ranges from £3,000 to £6,000
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Pet Protect offers a recommendation incentive
Price Band
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£
£
£
£
Good for
- 12 months cover for the price of 11
- Offers a recommendation incentive
84% of consumers read reviews before purchasing
*Based on an independent survey of 1000 people by Compare By Review
Cover Purchased
Reviewed without invitation
Reviewed the
Claims
experience on 7 Sep 2023
Appalling Service From Pet Protect
Our vet diagnosed our labrador with potential cancer. We had never claimed for anything from Pet Protect insurers for over 7 years and when we spoke to customer service to explain the situation we we…
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Recieved a response within 3-4 days after their claim was submitted
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Claim is still unresolved
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Was neither happy or unhappy with their experience when they spoke to someone
Cover Purchased
Reviewed without invitation
Reviewed the
Sales
experience on 3 Aug 2023
Insurance Policy For My Labrador
PetProtect insurance has been fantastic for my Labrador. Thankfully we have not needed to make many claims in several years, but each time it has been dealt with very efficiently and professionally. …
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Thought purchasing a policy was really easy
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Bought insurance with Pet Protect because they trust them
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Was neither happy or unhappy with their experience when they spoke to someone
Quotes our team received
Details
Dog Quote
£18.24
Per Month
Maximum Vet Fees
£3k
Per Condition
Excess
£95|£75
Dog | Cat
Details
Tinks, a three-year-old Bengal
Cat Quote
£12.38
Per Month
Maximum Vet Fees
£3k
Per Condition
Excess
£95|£75
Dog | Cat
Compare Pet Protect insurance policies
Pet Protect offers three different pet insurance policies with varying levels of cover, so you can find the right policy for your budget and your pet's needs. Details of each policy are listed in the table below:
| Condition Care | Lifetime Plus | Lifetime Extra | |
|---|---|---|---|
| Vet fee cover | £3,000 | £4,000 | £6,000 |
| CT/MRI scans | Not covered | £750 per policy year | £750 per policy year |
| Cruciate ligament rupture | Not covered | £750 per policy year | £750 per policy year |
| Euthanasia | £50 | Up to vet fee limit | Up to vet fee limit |
| Third party liability | £1 million | £1 million | £1 million |
| Loss by theft or straying | Not covered | £750 | £1,000 |
| Advertising and reward | Not covered | £250 | £500 |
| Holiday cancellation | Not covered | £250 | £500 |
| Death by accident | Not covered | £500 | £750 |
| Travel cover | Not covered | £1,000 | £1,500 |
| Diet food | Not covered | £100 | £100 |
| Complimentary treatment | Not covered | £450 | £450 |
| kennel or cattery fees | Not covered | £250 | £500 |
Making a claim
You can easily make a claim using Pet Protect's online claim form. When you submit a claim, you should also enclose:
Any documents that you submit alongside your claim must be stamped by your vet. Once Pet Protect have received your claim form, they aim to process it within 12 working days.
Contact Pet Protect
If you want to speak to a member of the Pet Protect team, you can contact them via their on-site live chat or by filling in their 'email us' form online. If you'd prefer to talk to someone over the phone, you can call their sales team on 0345 603 1294 or the customer service team on 0345 602 4797. Lines are open Monday 8am to 5:30pm, Tuesday to Friday 8am to 8pm and Saturday 9am - 2pm.
Frequently asked Questions
Pet Protect offers three policies with up to £6000 of vet fee cover; Condition Care, Lifetime Plus and Lifetime Extra.
No, they don't cover any pre-existing conditions.
Pet Protect provides cover for dogs and cats only.
Yes, they have both an online service and a claim form service.
It can take up to 12 working days for Pet Protect to process a claim.
Pet Protect can make payments directly to you or to your vet.
Yes, their Lifetime policies include complementary therapies up to £450.
Yes, they cover up to £1 million in third-party liability cover.
Maximum Benefit Pet Insurance Guides
Check out our insurance guides for more information
