Pet Protect Reviews

Pet Protect is the only insurer that includes a PitPat Dog Activity Monitor worth £39 with their dog insurance to help keep your dog healthy and happy.

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9.7 /10
Based on 2615 reviews
#4 of 23 cat insurers
  • Sentiment Score: 8.7/10
  • 2615 reviews found on websites such as TrustPilot
  • Receive 12 months cover for the price of 11
  • Dog insurance policies come with a PitPat Dog Activity Monitor worth £39
  • Vet fee cover ranges from £3,000 to £6,000
  • Pet Protect offers a recommendation incentive

Price Band

£ £ £ £ £

Good for

  • 12 months cover for the price of 11
  • Offers a recommendation incentive
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85% of consumers read reviews before purchasing
Filter by:
  • All (36),
  • Claims (2),
  • Service (11),
  • Sales (23),
  • Renewal (0)
Ann
Cover Purchased
i Reviewed without invitation
Reviewed the Claims experience on 27 Feb 2022

Rapid Response To My Claim

I really appreciated that my claim was dealt with swiftly and without any quibbles, despite being a very new customer. Very pleased I’m with pet protect so far.
  • Recieved a response within 1-2 days after their claim was submitted
  • Claim was success and paid out
  • Was neither happy or unhappy with their experience when they spoke to someone
Hilary Maidment
Cover Purchased
i Reviewed without invitation
Reviewed the Sales experience on 26 Feb 2022

Purchasing My Insurance For Peppa

i went onto compare the market and there was not one word from any sales assistant it was all done by clicking here and then clicking there etc
  • Thought purchasing a policy was really easy
  • Bought insurance with Pet Protect because of price
  • Was neither happy or unhappy with their experience when they spoke to someone
Pet Icon

Quotes our team received

Labrador

Details

Buster, a four-year-old Labrador Retriever

Cat Quote

£18.02
Per Month

Maximum Vet Fees

£6k
Per Policy Year

Excess

£75
Per Condition
Bengal

Details

Tinks, a three-year-old Bengal

Cover Starts From

8
Weeks

Maximum Vet Fees

£6k
Per Policy Year

Excess

£75
Per Condition

Compare Pet Protect insurance policies

Pet Protect offers three different pet insurance policies with varying levels of cover, so you can find the right policy for your budget and your pet's needs. Details of each policy are listed in the table below:
 
 
  Condition Care Lifetime Plus Lifetime Extra
Vet fee cover £3,000 £4,000 £6,000
CT/MRI scans Not covered £750 per policy year £750 per policy year
Cruciate ligament rupture Not covered £750 per policy year £750 per policy year
Euthanasia £50 Up to vet fee limit Up to vet fee limit
Third party liability £1 million £1 million £1 million
Loss by theft or straying Not covered £750 £1,000
Advertising and reward Not covered £250 £500
Holiday cancellation Not covered £250 £500
Death by accident Not covered £500 £750
Travel cover Not covered £1,000 £1,500
Diet food Not covered £100 £100
Complimentary treatment Not covered £450 £450
kennel or cattery fees Not covered £250 £500
 
 

 

Making a claim

You can easily make a claim using Pet Protect's online claim form. When you submit a claim, you should also enclose: 
  • Treatment receipts confirming the amount you're claiming
  • A copy of your pet's full medical history
  • A copy of your pet's vaccination records
Any documents that you submit alongside your claim must be stamped by your vet. Once Pet Protect have received your claim form, they aim to process it within 12 working days.
 
 

 

Contact Pet Protect 

If you want to speak to a member of the Pet Protect team, you can contact them via their on-site live chat or by filling in their 'email us' form online. If you'd prefer to talk to someone over the phone, you can call their sales team on 0345 603 1294 or the customer service team on 0345 602 4797. Lines are open Monday 8am to 5:30pm, Tuesday to Friday 8am to 8pm and Saturday 9am - 2pm. 
 
 

Frequently asked Questions

FAQ Icon

Pet Protect offers three policies with up to £6000 of vet fee cover; Condition Care, Lifetime Plus and Lifetime Extra.  

No, they don't cover any pre-existing conditions. 

Pet Protect provides cover for dogs and cats only.

Yes, they have both an online service and a claim form service.

It can take up to 12 working days for Pet Protect to process a claim. 

Pet Protect can make payments directly to you or to your vet.

Yes, their Lifetime policies include complementary therapies up to £450.

Yes, they cover up to £1 million in third-party liability cover. 

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