Tinks, a three-year-old Bengal
Petplan Reviews
Petplan pay out 97% of claims they receive and 90% of policyholders renew their cover with them each year.
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Sentiment Score: 8.3/10
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82667 reviews found on websites such as TrustPilot
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Petplan's Classic, Classic + and Ultimate policies have been awarded 5 Stars by Defaqto
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Petplan won’t increase your premiums because you’ve made a claim
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10% discount when you purchase a policy online
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Multipet discount if you insure more than one pet
Price Band
£
£
£
£
£
Good for
- Rated 5 stars by Defaqto
- 10% discount when you purchase a policy online
84% of consumers read reviews before purchasing
*Based on an independent survey of 1000 people by Compare By Review
Cover Purchased
Reviewed without invitation
Reviewed the
Claims
experience on 17 Feb 2024
Great Customer Service, Quick Response.
My dog had a surgery last year in November. I had submitted a claim, filled out forms sent by the insurance company. The payout was hassle free and quick without any delays. Our puppy is now due for …
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Recieved a response over 5 days after their claim was submitted
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Claim was success and paid out
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Was neither happy or unhappy with their experience when they spoke to someone
Cover Purchased
Reviewed without invitation
Reviewed the
Renewals
experience on 30 Dec 2023
Petplan Pet Insurance Delivers Value And Peace Of Mind
I recently received my renewal quote for PetPlan Pet Insurance, and I am pleased to share my positive experience. The renewal quote provided was competitive and fair, aligning well with the comprehen…
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Renew premium increased by less than 5% compared to the previous year
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Does feel that Petplan still offers value for money
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Was neither happy or unhappy with their experience when they spoke to someone
Quotes our team received
Pet profile:
Cover starts from:
6
Weeks
Maximum vet fees:
£12,000
Per Policy Year
Excess:
£109
Per Condition
Frequently asked Questions
Petplan offers two types of pet insurance policies for dogs and cats: Essential Plan and Covered for Life®. The former offers time-limited insurance, focused on providing short-term help with vet bills. The latter offers lifetime cover, providing support for vet bills for ongoing conditions.
PetPlan has a one-size-fits all policy for rabbits under its Rabbit Plan, offering up to £4,000 per year towards vet bills.
You can also find policies for horses and exotic pets on Petplan’s website.
Petplan is one of the few insurance providers that may cover a pet with pre-existing conditions. PetPlan may offer a policy that excludes treatment for conditions that are a result of the pre-existing condition. They can remove that exclusion if specific criteria are met, such as if your pet has been clear of any symptoms for a set timeframe.
They may also choose to cover the pre-existing condition outright, if they believe the condition is fully resolved and unlikely to happen again. However, Petplan may elect to not cover your pet’s pre-existing condition if they believe it is likely to affect your pet for the rest of their life.
Petplan provides cover for cats, dogs, rabbits, horses and a few exotic pets.
Petplan has an impressive claim approval rate of 97%, with over £5 million paid every week to help owners get the care their pets need and deserve.
It can take up to 14 working days for Petplan to process a claim.
Yes, Petplan may be able to pay your vet directly, although you can ask to receive reimbursement yourself if that is preferred.
Petplan offers up to £2,000,000 in third party liability cover for dogs and cats across all policies.