Petplan Reviews

Petplan pay out 97% of claims they receive and 90% of policyholders renew their cover with them each year.

9.5 /10
Based on 74342 reviews
#5 of 30 pet insurers
  • Sentiment Score: 8.5/10
  • 74342 reviews found on websites such as TrustPilot
  • Petplan's Classic, Classic + and Ultimate policies have been awarded 5 Stars by Defaqto
  • Petplan won’t increase your premiums because you’ve made a claim
  • 10% discount when you purchase a policy online
  • Multipet discount if you insure more than one pet

Price Band

£ £ £ £ £

Good for

  • Rated 5 stars by Defaqto
  • 10% discount when you purchase a policy online
Consumer Behavior Graphic
84% of consumers read reviews before purchasing
*Based on an independent survey of 1000 people by Compare By Review
Filter by:
  • All (2),
  • Claims (0),
  • Service (1),
  • Sales (0),
  • Renewal (1)
Cover Purchased
i Reviewed without invitation
Reviewed the Renewals experience on 7 Mar 2023

Good Service But Getting Expensive

Great service, I have a lot of confidence in PetPlan. However the cost of the renewal keeps going up more than expected.
  • Renew premium increased by around 10% compared to the previous year
  • Does not feel that Petplan still offers value for money
  • Was neither happy or unhappy with their experience when they spoke to someone
Ellen Kelly
Cover Purchased
i Reviewed without invitation
Reviewed the Service experience on 31 Jul 2020

Reliable Cover

Pet plan is consistent with their cover. They are reliable at paying out on claims but do have a higher monthly price compared to most other insurance companies.

Reply by Compare by Review

It's great to hear that you've had a brilliant experience with Petplan despite their higher monthly premiums. It's important to consider the level of cover you receive above the cost of the policy.

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Quotes our team received



Buster, a four-year-old Labrador Retriever

Cheapest Dog Quote

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Maximum Vet Fees

Per Year

Cover From



Tinks, a three-year-old Bengal

Cheapest Cat Quote

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Maximum Vet Fees

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Compare Petplan pet insurance policies

Petplan offers two different pet insurance policies. Their 12 Month Cover policy allows you to claim for each new condition for 12 months. Once the 12 month period is over, the condition will be excluded from cover. Covered for Life® policies allow you to claim for the same condition year after year, up to the vet fee limit, provided you renew your policy each year. 
  12 Month Cover Covered for Life®
Vet fees Up to £3,000 per injury/illness Up to £12,00 per policy year
Ongoing treatment 12 months No limitation
Complementary treatment Up to £500 Up to £2,000
Behavioural conditions Covered Covered
Congenital, hereditary and hip-related treatment Covered Covered
Dental treatment Covered Covered
As standard, all Petplan pet insurance policies cover: 
  • Physical and online consultations
  • Diagnostic tests
  • Prescription medicine
  • Surgery and specialised care
  • Physiotherapy and recover therapies
  • Hereditary and congenital conditions
  • Behavioural conditions
  • Cancer treatments 

How to make a Petplan pet insurance claim

You have two options when making a Petplan insurance claim, either your vet can submit the claim on your behalf through their system, or you can fill out the claims form online yourself. If you choose to submit the claim yourself, Petplan will then share the form with your vet so that they can complete their section and send it back to Petplan. 
Once Petplan has received your claim, they will review it and let you know whether it has been successful or not. Petplan pays 90% of claims within 5 working days of receiving them. 

Contact Petplan 

You can contact Petplan by filling out the contact form on their 'contact us' page. Alternatively, if you want to speak to someone sooner, you can call their sales team on 0330 433 1900. For existing policies, the number to call is 0330 102 6735. Lines are open Monday to Friday, 8am to 6pm and closed on weekends. 

Frequently asked Questions

FAQ Icon

Petplan insurance offers three policies for dogs and cats; Classic, Classic + and Ultimate.  Each policy varies in limitations but each is very comprehensive. For rabbits, Petplan offers one policy, Rabbit Plan.

Petplan pet insurance provides cover for dogs, cats and rabbits.  They also offer equine cover which can cover both the horse and rider. 

No, Petplan insurance doesn't cover pre-existing conditions. 

Petplan insurance states they pay 97% of the claims they receive. 

Petplan insurance states that 90% of claims are paid in five working days. 

Yes, they can pay your vet directly if you prefer. 

Yes, they have an online service to make the system easier and quicker. 

Pet Insurance Guides