The Insurance Emporium allows you to make changes to your policy details, access documents and much more through their online portal. Simply register your account, log into the online portal and click on ‘My Profile’ to make changes to your details. If you’d prefer, you can contact The Insurance Emporium team by submitting a form on their website or calling them on 0330 244 007.
Making a claim is easy. Simply log into your My Emporium account online to download a claim form and complete all sections correctly and truthfully. You then need to return your claim form and any supporting documentation to:
Fax: 03300 242 971
Post: The Insurance Emporium, Thorpe Underwood Hall, Ouseburn, York, YO26 9SS
A member of their team will get back to you within two working days (not including weekends) to acknowledge that they’ve received your claim. They aim to assess your claim in a prompt and timely manner. However, if you fail to submit supporting evidence that is required, the process will be delayed.
If your claim is successful, you’ll receive payment by BACS transfer. Any items that aren’t covered by the policy and the policy excess will be deducted from the settlement.