Animal Friends - Pet Insurance reviews

Ranked 4 of 20 Pet Insurance providers



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Price band


Quotes our team received:

  • 4-year old Labrador - £6.88 per month
  • 3-year old Bengal - £3.01 per month

Cover details

Choose from four levels of pet insurance

Animal Friends provides four different cover options for cats and dogs and one standard cover option for horses. Each policy covers veterinary fees and offers competitive benefits. Each benefit option is provided below.

The claim limit for each insurance option is subject to excesses, which are the amounts you have to pay for each claim. Excess is £99 throughout all levels of cover for cats and dogs. Policies for horses require £250 or £500 excess.

The policy booklet has the full terms and conditions. For more information visit Animal Friends official website.

Accident OnlyTime LimitedMax BenefitLifetime
Annual Condition Limit £2,500Up to £4,000N/AUp to £6,000
Lifetime Limit£15,000Up to £10,000Up to £4,000Unlimited
Public LiabilityXUp To £1.75mUp to £1.75mUp to £2m
Accidental DamageXXX£750
Theft & StrayingXUp to £1,000Up to £1,000Up to £1,500
Advertising & RewardXUp to £200Up to £200Up to £1,000
Death Of PetXUp to £1,000Up to £1,000Up to £1,500

Your benefits for pet insurance cover levels

Public Liability

If your dog attacks another animal or causes an accident, Animal Friends will cover the cost of the claim from £1,000,000 to £2,000,000.

Transport Costs

This covers cost associated with you having to transport your pet to another vets practice or referral centre. Animal Friends’ Lifetime policy will cover your emergency transport costs up to £200

Personal Accident

Animal Friends will provide cover, for the event of you having to take time off work as a result of you being injured by your pet, up to £200.

Accidental Damage

If your pet causes damage to a third party, Animal Friends will pay up to £750

Theft Or Straying

If your pet is stolen or strays, Animal Friends will pay the purchase price of your pet up to the maximum benefit limit. Cover ranges from £350 to £1,500 depending on the level of your policy.

Advertising and Reward

If your pet is lost or stolen, Animal Friends will pay for local advertising and offer a reward. Cover is up to £200 on Time Limited and Max Benefit policies, and up to £1,000 on Lifetime policies.

Holiday Cancellation

If your holiday is cancelled due to your pet needing life-saving surging following an accident or illness within 14 days of your holiday, Animal Friends will cover the cost, up to £1,000 – £1,500 on Time Limited and Max Benefit policies, and £1,000 – £2,500 on Lifetime Policies.

Boarding Kennel/Cattery

If your pet needs to stay in kennels or cattery while you spend more than 4 consecutive days in hospital, Animal Friends will cover boarding fees between £100 to £1,500 depending on your policy and level of coverage.

Death Of Pet

If your pet dies as a result of an accident or illness (aged 8 or older), Animal friends will cover the amount you initially paid for your pet, ranging from £350 to £1,500 depending on your level of coverage.

Overseas Travel Cover

Animal Friends will provide cover for emergency vet treatment abroad, ranging from £500 to £2,000 depending on your policy.

Frequently asked questions

What animals can I insure with Animal Friends?
What types of policies do Animal Friends offer for dogs and cats?
What types of policies do Animal Friends have for horses and riders?
Does Animal Friends cover pre-existing conditions?
How long does it take to assess a claim?

About Animal Friends

Founded in 1998, Animal Friends was founded with the sole am of providing pet insurance as a means to help support animal welfare charities. Since its inception, Animal Friends has grown to become an award-winning business, donating over £3,000,000 to animal welfare charities.

About Animal Friends Pet Insurance

With Animal Friends Pet Insurance, you can choose from four levels of cover, including Accident Only, Time Limited, Max Benefit and Lifetime. Each policy level also has individual cover levels, where you can choose the vet fee limit and alter the price you pay each month. Accident Only will only cover veterinary fees and dentistry for accidents, whereas the higher levels of cover includes veterinary cover for illness, cover against holiday cancellation, special diet or loss by theft or straying.

Please note that the claim limit for each policy is subject to Terms and Conditions. You can find out more Your pet will not be covered if it falls under their excluded breeds category.

For more information, visit Animal Friends Policy Wording & Key Facts

Animal Friends Contact Info

Animal Friends are underwritten by Red Sands Insurance Company (Europe) Limited (RSE).

Address: No.1 The Crescent, Solstice Park, Amesbury, SP4 7QA

Telephone: 0344 557 0300

Promotions & Offers

Animal Friends currently does not offer any promotions or offers.

How To Make A Claim

If you need to make a claim, Animal Friends has a dedicated pet insurance claim line which you can call 0344 557 0300.  Alternatively, you can download a form or make an application through their online Pawtal system. For more information, visit 

How To Cancel Your Animal Friends Policy

There are two ways in which you can cancel your pet insurance policy. Simply get in touch using one of the following methods.

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