Buster, a four-year-old Labrador Retriever
Purely Pets Reviews
All policyholders can manage their policy and make claims online. They also have access to a 24 hour vet helpline.
Previous
Provider
Provider
Next
Provider
Provider
-
Sentiment Score: 1.0/10
-
16100 reviews found on websites such as TrustPilot
-
Their Lifetime Gold policy is awarded a 5 Star Defaqto rating
-
Won Best Pet Insurance Provider at the 2019 Insurance Choice Awards
-
Purely Pets advice line
-
Choose an excess from £60
-
Claims can be made online
-
Direct payment to vet
-
Offer 15 levels of Lifetime cover
-
Online customer policy management
Price Band
£
£
£
£
£
Good for
- £15k maximum vet fees per year
- Rated 5 stars by Defaqto
84% of consumers read reviews before purchasing
*Based on an independent survey of 1000 people by Compare By Review
Cover Purchased
Reviewed without invitation
Reviewed the
Claims
experience on 17 Feb 2025
Insurance
Being paying In for 26 months I had to have my dog put to sleep and have been told that I have not paid in enough to claim so anyone who wants to insure there pet do not go with purley pets insurance…
-
Recieved a response over 5 days after their claim was submitted
-
Claim wasn't successful
-
Was neither happy or unhappy with their experience when they spoke to someone
Cover Purchased
Reviewed without invitation
Reviewed the
Claims
experience on 2 Jan 2025
Terrible
Put a claim in for my dog on 7th August, I paid excess plus 20% of the bill as per policy, the vet signed her off no more treatment needed september , 5 months later the vet is still waiting for pay…
-
Recieved a response over 5 days after their claim was submitted
-
Claim wasn't successful
-
Was neither happy or unhappy with their experience when they spoke to someone
Quotes our team received
Pet profile:
Cheapest Dog Quote
£32.44
Per Month
Maximum Vet Fees
£15k
Per Year
Cover From
8
Weeks
Pet profile:
Tinks, a three-year-old Bengal
Cheapest Cat Quote
£17.46
Per Month
Maximum Vet Fees
£15k
Per Year
Cover From
8
Weeks
Compare Purely Pets insurance policies
Purely Pets offers 15 different lifetime pet insurance policies ranging from £1,000 to £15,000 vet fee cover, so every pet owner can find a policy that best suits both their pet's needs and their budget.
| Lifetime Bronze | Lifetime Silver | Lifetime Gold | |
|---|---|---|---|
| Vet fees | £1,000 - £5,000 | £6,000 - £10,000 | £11,000 - £15,000 |
| Complementary treatment | £500 | £750 | £1,000 |
| Special diet food | £100 | £100 | £100 |
| Third party liability | £1 million | £2 million | £2 million |
| Death from accident or illness | £1,000 | £1,500 | £2,000 |
| Boarding fees | £1,000 | £1,500 | £2,000 |
| Holiday cancellation | £1,000 | £1,500 | £2,000 |
| Loss by theft or straying | £1,000 | £1,500 | £2,000 |
| Advertising and reward | £1,000 | £1,500 | £2,000 |
Making a Purely Pets insurance claim
You can make a new claim or track an existing claim in Purely Pets' online portal. Simply log in to the portal and download and print the claim form. You will need to fill in section 1 of the form and sign the appropriate sections, your vet will then need to do the same with section 2 of the form. Once you've completed the form, you need to send it to Purely Pets along with your pet's full medical history and any relevant invoices that relate to the claim. You can track your claim online and view any correspondence relating to your claim.
Contact Purely Pets
You can speak to a member of the Purely Pets team by calling 0330 102 5748. Lines are open Monday to Friday 8am-8pm and Saturday 9am-2pm.
Frequently asked Questions
Purely Pets offer 15 different levels of Lifetime cover so you can find a policy that suits yours and your pets needs.
No, none of Purely Pets policies offer cover for pre-existing conditions.
Making a claim with Purely Pets is easy. Claims can be made online by logging into the portal. The system allows you to track the progress of your claim and view any correspondence relating to your claim online.
Purely Pets gives you the option of receiving the money yourself or having the money paid directly to your vet, just let them know who you would like it sent to when you fill out the claims form.