16th
Pet Insurance
(6,751 reviews)
Review Score
8.76
Purely Pets Reviews
See which providers perform best in our Pet Insurance comparisonAll policyholders can manage their policy and make claims online. They also have access to a 24 hour vet helpline.
Verified
03/12/2021
Disgusting
Absolutely horrific take up the most expensive dog plan then refuse to pay out. Do not touch these with a barge pole. We've lost somewhere in the region of £1k. Our vet is absolutely disgusted and attempted to reason with them to no avail. Look elsewhere
About
Purely Pets are pet insurance specialists. They know that pets are a valuable member of your family and they understand the importance of finding cover that suits both yours and your pets needs. Based in the UK, they have a dedicated team who make insuring your pet simple, easy and transparent. They offer a variety of lifetime policies, a 24 Hour Vet Helpline and an online policy management portal, making it easy for you to manage your policy.
Pricing
Quotes our team received
Price Band
£
£
£
£
£
Quotes our team received
Details
Buster, a four-year-old Labrador Retriever
Cheapest dog quote
£32.44
per monthMaximum vet fees
£15k
per yearCover from
8
weeks
Details
Tinks, a three-year-old Bengal
Cheapest cat quote
£17.46
per monthMaximum vet fees
£15k
per yearCover from
8
weeksBenefits of Purely Pets Pet Insurance
- Their Lifetime Gold policy is awarded a 5 Star Defaqto rating
- Won Best Pet Insurance Provider at the 2019 Insurance Choice Awards
- Purely Pets advice line
- Choose an excess from £60
- Claims can be made online
- Direct payment to vet
- Offer 15 levels of Lifetime cover
- Online customer policy management
Compare Purely Pets insurance policies
Purely Pets offers 15 different lifetime pet insurance policies ranging from £1,000 to £15,000 vet fee cover, so every pet owner can find a policy that best suits both their pet's needs and their budget.
| Lifetime Bronze | Lifetime Silver | Lifetime Gold | |
|---|---|---|---|
| Vet fees | £1,000 - £5,000 | £6,000 - £10,000 | £11,000 - £15,000 |
| Complementary treatment | £500 | £750 | £1,000 |
| Special diet food | £100 | £100 | £100 |
| Third party liability | £1 million | £2 million | £2 million |
| Death from accident or illness | £1,000 | £1,500 | £2,000 |
| Boarding fees | £1,000 | £1,500 | £2,000 |
| Holiday cancellation | £1,000 | £1,500 | £2,000 |
| Loss by theft or straying | £1,000 | £1,500 | £2,000 |
| Advertising and reward | £1,000 | £1,500 | £2,000 |
Making a Purely Pets insurance claim
You can make a new claim or track an existing claim in Purely Pets' online portal. Simply log in to the portal and download and print the claim form. You will need to fill in section 1 of the form and sign the appropriate sections, your vet will then need to do the same with section 2 of the form. Once you've completed the form, you need to send it to Purely Pets along with your pet's full medical history and any relevant invoices that relate to the claim. You can track your claim online and view any correspondence relating to your claim.
Contact Purely Pets
You can speak to a member of the Purely Pets team by calling 0330 102 5748. Lines are open Monday to Friday 8am-8pm and Saturday 9am-2pm.
Frequently Asked Questions
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What policies does Purely Pets offer?
Purely Pets offer 15 different levels of Lifetime cover so you can find a policy that suits yours and your pets needs.
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Does Purely Pets cover pre-existing conditions?
No, none of Purely Pets policies offer cover for pre-existing conditions.
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How do I make a claim?
Making a claim with Purely Pets is easy. Claims can be made online by logging into the portal. The system allows you to track the progress of your claim and view any correspondence relating to your claim online.
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Does Purely Pets pay the vet directly?
Purely Pets gives you the option of receiving the money yourself or having the money paid directly to your vet, just let them know who you would like it sent to when you fill out the claims form.
