If you have a general enquiry, you can call Bought By Many on 0345 340 4090 or you can select the ‘Submit a Request’ or ‘Contact Us’ buttons on their website.
For claim queries or to make a claim, you can call 0333 130 4552 or email email@example.com. Alternatively, you can log in to your account to make new claims or track the progress of existing claims.
Bought By Many also offers all policyholders (apart from Liability Only policyholders) free and unlimited video consultations with UK registered vets through the FirstVet app. If you’re concerned about your pet, you can speak to their vets to get advice, treatment recommendations or referral to your local practice. This service is available 24/7 and the vets are happy to answer any questions you have or give you a second opinion about a diagnosis. Your pet insurance will not be affected by using FirstVet, it doesn’t count as a claim and there’s no cost for using the service.