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Petplan Reviews

Petplan pay out 97% of claims they receive and 90% of policyholders renew their cover with them each year.

8.9 /10
Based on 82667 reviews
#3 of 23 lifetime pet insurers
  • Sentiment Score: 8.3/10
  • 82667 reviews found on websites such as TrustPilot
  • Petplan's Classic, Classic + and Ultimate policies have been awarded 5 Stars by Defaqto
  • Petplan won’t increase your premiums because you’ve made a claim
  • 10% discount when you purchase a policy online
  • Multipet discount if you insure more than one pet

Price Band

£ £ £ £ £

Good for

  • Rated 5 stars by Defaqto
  • 10% discount when you purchase a policy online
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84% of consumers read reviews before purchasing
*Based on an independent survey of 1000 people by Compare By Review
Filter by:
  • All (21),
  • Claims (8),
  • Service (6),
  • Sales (4),
  • Renewal (3)
Julia Juhasziova
Cover Purchased
i Reviewed without invitation
Reviewed the Claims experience on 17 Feb 2024

Great Customer Service, Quick Response.

My dog had a surgery last year in November. I had submitted a claim, filled out forms sent by the insurance company. The payout was hassle free and quick without any delays. Our puppy is now due for …
  • Recieved a response over 5 days after their claim was submitted
  • Claim was success and paid out
  • Was neither happy or unhappy with their experience when they spoke to someone
Theresa Thomas
Cover Purchased
i Reviewed without invitation
Reviewed the Renewals experience on 30 Dec 2023

Petplan Pet Insurance Delivers Value And Peace Of Mind

I recently received my renewal quote for PetPlan Pet Insurance, and I am pleased to share my positive experience. The renewal quote provided was competitive and fair, aligning well with the comprehen…
  • Renew premium increased by less than 5% compared to the previous year
  • Does feel that Petplan still offers value for money
  • Was neither happy or unhappy with their experience when they spoke to someone
Pet Icon

Quotes our team received



Buster, a four-year-old Labrador Retriever

Dog Quote

Per Month

Maximum Vet Fees

Per Policy Year


Dog | Cat


Tinks, a three-year-old Bengal

Cat Quote

Per Month

Maximum Vet Fees

Per Policy Year


Dog | Cat

Compare Petplan pet insurance policies

Petplan offers two different pet insurance policies. Their 12 Month Cover policy allows you to claim for each new condition for 12 months. Once the 12 month period is over, the condition will be excluded from cover. Covered for Life® policies allow you to claim for the same condition year after year, up to the vet fee limit, provided you renew your policy each year. 
  12 Month Cover Covered for Life®
Vet fees Up to £3,000 per injury/illness Up to £12,00 per policy year
Ongoing treatment 12 months No limitation
Complementary treatment Up to £500 Up to £2,000
Behavioural conditions Covered Covered
Congenital, hereditary and hip-related treatment Covered Covered
Dental treatment Covered Covered
As standard, all Petplan pet insurance policies cover: 
  • Physical and online consultations
  • Diagnostic tests
  • Prescription medicine
  • Surgery and specialised care
  • Physiotherapy and recover therapies
  • Hereditary and congenital conditions
  • Behavioural conditions
  • Cancer treatments 

How to make a Petplan pet insurance claim

You have two options when making a Petplan insurance claim, either your vet can submit the claim on your behalf through their system, or you can fill out the claims form online yourself. If you choose to submit the claim yourself, Petplan will then share the form with your vet so that they can complete their section and send it back to Petplan. 
Once Petplan has received your claim, they will review it and let you know whether it has been successful or not. Petplan pays 90% of claims within 5 working days of receiving them. 

Contact Petplan 

You can contact Petplan by filling out the contact form on their 'contact us' page. Alternatively, if you want to speak to someone sooner, you can call their sales team on 0330 433 1900. For existing policies, the number to call is 0330 102 6735. Lines are open Monday to Friday, 8am to 6pm and closed on weekends. 

Frequently asked Questions

FAQ Icon

Petplan insurance offers three policies for dogs and cats; Classic, Classic + and Ultimate.  Each policy varies in limitations but each is very comprehensive. For rabbits, Petplan offers one policy, Rabbit Plan.

Petplan pet insurance provides cover for dogs, cats and rabbits.  They also offer equine cover which can cover both the horse and rider. 

No, Petplan insurance doesn't cover pre-existing conditions. 

Petplan insurance states they pay 97% of the claims they receive. 

Petplan insurance states that 90% of claims are paid in five working days. 

Yes, they can pay your vet directly if you prefer. 

Yes, they have an online service to make the system easier and quicker. 

Lifetime Pet Insurance Guides

Check out our insurance guides for more information