Tesco Bank Reviews

New customers get 20% off policies. They also offer a 24/7 vetfone helpline provided by VetsDirect for all policyholders.

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6.2 /10
Based on 207 reviews
#12 of 14 maximum benefit pet insurers
  • Sentiment Score: 7.6/10
  • 207 reviews found on websites such as TrustPilot
  • New customers get 20% off policies, subject to a minimum premium
  • Their Premier policy is awarded a 5 Star rating by Defaqto
  • Multi-pet discount
  • Tesco Clubcard members get a guaranteed discount on their policy
  • 24/7 access to the vetfone™ helpline provided by VetsDirect
  • Excess payments are fixed

Price Band

£ £ £ £ £

Good for

  • £10k maximum vet fees per year
  • Rated 5 stars by Defaqto
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85% of consumers read reviews before purchasing
Filter by:
  • All (5),
  • Claims (2),
  • Service (1),
  • Sales (1),
  • Renewal (1)
Jackie Podmore
Cover Purchased
i Reviewed without invitation
Reviewed the Claims experience on 22 Feb 2022

Avoid This Company Will Not Pay Claim

Avoid like the plague. When I had my shar pei puppy was noticed she had mild entropy and was stated by my vet no treatment was needed. After 6 years she had to have eye surgery as she had an eye ulc…
  • Recieved a response over 5 days after their claim was submitted
  • Claim wasn't successful
  • Was neither happy or unhappy with their experience when they spoke to someone
Corinna Jennings
Cover Purchased
i Reviewed without invitation
Reviewed the Claims experience on 27 Jun 2021

Brilliant Service From Start To Finish

We had to claim for vets bills when our cat became sick and was vomitting excessively over a few days. We called Tesco and they dealt with it straight away. We got the money through quickly which was…
  • Recieved a response within 1-2 days after their claim was submitted
  • Claim was success and paid out
  • Was neither happy or unhappy with their experience when they spoke to someone
Pet Icon

Quotes our team received

Labrador

Details

Buster, a four-year-old Labrador Retriever

Dog Quote

£42.90
Per Month

Maximum Vet Fees

£7.5k
Per Condition

Excess

£120
Dog | Cat
Bengal

Details

Tinks, a three-year-old Bengal

Cat Quote

£15.20
Per Month

Maximum Vet Fees

£7.5k
Per Condition

Excess

£120
Dog | Cat

Compare Tesco pet insurance policies

Tesco offers four different pet insurance policies. Their Accident & Injury and Standard policies provide cover for 12 months from the date treatment started, or until you've reached the vet fee limit, as long as your policy is renewed, there's no break in cover and your premiums are up to date.
 
With Tesco's Extra pet insurance policy, cover lasts until the vet fee limit is reached for each accident or illness. The vet fee limit for Premier policies are per year and reinstated annually, provided you renew your policy and keep your premiums up to date. 
 
  Accident & Injury Standard Extra Premier
Vet fees £3,000 £3,000 £4,000 | £7,500 £2,000 | £4,000 | £7,500 | £10,000
Excess From £60 for each illness or accident From £60 for each illness or accident From £60 for each illness or accident From £60 for each illness or accident
Advertising and reward Not covered Up to £1,000 Up to £1,000 Up to £1,000
Burial or cremation Not covered Up to £200 Up to £200 Up to £200
Death from accident or illness Not covered Up to £1,500 Up to £1,500 Up to £1,500
24 hour access to the Vetfone helpline Included Included Included Included
 
 

Making a Tesco Bank pet insurance claim

To make a Tesco pet insurance claim, you need to download the claims form which can be found on the Tesco website. Simply fill in the relevant information and email the form to your vet so that they can complete their part, the vet can then email the form to Tesco along with all of the relevant invoices and your pet's full medical history. You'll be contacted as soon as possible once Tesco has processed your claim. 
 
 

Contact Tesco Bank

You can contact customer services either by emailing them at tesco.petinsurance@uk.rsagroup.com or you can call them on 0345 078 3895.

Frequently asked Questions

FAQ Icon

Tesco Bank currently offer four different policies; Accident & Injury, Standard, Extra and Premier. Each policy varies in level of cover and premium cost.

No, Tesco Bank won’t cover any conditions that your pet currently suffers from. To find out exactly what you are and aren’t covered for, make sure you read your policy documents carefully.

Tesco Bank doesn't offer a timescale for settling claims. However, they do advise that claims for ongoing conditions and repeat medications can be made online and this is the quickest way to get a claim paid. If you’re submitting a new claim, you should ensure that you have all the requested information as this will help speed up the settlement, as will selecting to be paid by bank transfer.

Tesco Bank currently only offers insurance for cats and dogs.

Maximum Benefit Pet Insurance Guides