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Tesco Bank Reviews

New customers get 20% off policies. They also offer a 24/7 vetfone helpline provided by VetsDirect for all policyholders.

5.6 /10
Based on 207 reviews
#29 of 30 pet insurers
  • 207 reviews found on websites such as TrustPilot
  • New customers get 20% off policies, subject to a minimum premium
  • Their Premier policy is awarded a 5 Star rating by Defaqto
  • Multi-pet discount
  • Tesco Clubcard members get a guaranteed discount on their policy
  • 24/7 access to the vetfone™ helpline provided by VetsDirect
  • Excess payments are fixed

Price Band

£ £ £ £ £

Good for

  • £10k maximum vet fees per year
  • Rated 5 stars by Defaqto
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84% of consumers read reviews before purchasing
*Based on an independent survey of 1000 people by Compare By Review
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Buster, a four-year-old Labrador Retriever

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Tinks, a three-year-old Bengal

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Compare Tesco pet insurance policies

Tesco offers four different pet insurance policies. Their Accident & Injury and Standard policies provide cover for 12 months from the date treatment started, or until you've reached the vet fee limit, as long as your policy is renewed, there's no break in cover and your premiums are up to date.
With Tesco's Extra pet insurance policy, cover lasts until the vet fee limit is reached for each accident or illness. The vet fee limit for Premier policies are per year and reinstated annually, provided you renew your policy and keep your premiums up to date. 
  Accident & Injury Standard Extra Premier
Vet fees £3,000 £3,000 £4,000 | £7,500 £2,000 | £4,000 | £7,500 | £10,000
Excess From £60 for each illness or accident From £60 for each illness or accident From £60 for each illness or accident From £60 for each illness or accident
Advertising and reward Not covered Up to £1,000 Up to £1,000 Up to £1,000
Burial or cremation Not covered Up to £200 Up to £200 Up to £200
Death from accident or illness Not covered Up to £1,500 Up to £1,500 Up to £1,500
24 hour access to the Vetfone helpline Included Included Included Included

Making a Tesco Bank pet insurance claim

To make a Tesco pet insurance claim, you need to download the claims form which can be found on the Tesco website. Simply fill in the relevant information and email the form to your vet so that they can complete their part, the vet can then email the form to Tesco along with all of the relevant invoices and your pet's full medical history. You'll be contacted as soon as possible once Tesco has processed your claim. 

Contact Tesco Bank

You can contact customer services either by emailing them at or you can call them on 0345 078 3895.

Frequently asked Questions

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Tesco Bank currently offer four different policies; Accident & Injury, Standard, Extra and Premier. Each policy varies in level of cover and premium cost.

No, Tesco Bank won’t cover any conditions that your pet currently suffers from. To find out exactly what you are and aren’t covered for, make sure you read your policy documents carefully.

Tesco Bank doesn't offer a timescale for settling claims. However, they do advise that claims for ongoing conditions and repeat medications can be made online and this is the quickest way to get a claim paid. If you’re submitting a new claim, you should ensure that you have all the requested information as this will help speed up the settlement, as will selecting to be paid by bank transfer.

Tesco Bank currently only offers insurance for cats and dogs.

Pet Insurance Guides

Check out our insurance guides for more information