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Monzo Reviews

Spend abroad anywhere in the world and in any currency with Mastercard's globally accepted exchange rate and no hidden fees.

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Provider
9.8 /10
Based on 39324 reviews
#1 of 5 app based banks
  • Sentiment Score: 8.6/10
  • 39324 reviews found on websites such as TrustPilot

Price Band

£ £ £ £ £

Good for

  • FSCS protection for your account
  • No fees when you spend overseas
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84% of consumers read reviews before purchasing
*Based on an independent survey of 1000 people by Compare By Review
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  • All (22),
  • Claims (0),
  • Service (21),
  • Sales (1),
  • Renewal (0)
Clare Piercy
Cover Purchased
i Reviewed without invitation
Reviewed the Service experience on 5 Jun 2024

Bank Is So Bad

They closed my account with any reason they didn’t let me know and never updated me they would flag my other accounts for no reason my brother in law put money into my account and Monzo flagged this …
  • Recieved a response over 5 days after their service query was submitted
  • Was neither happy or unhappy with their experience when they spoke to someone
Brad Hoy
Cover Purchased
i Reviewed without invitation
Reviewed the Service experience on 24 Jul 2023

Not Set Up For Business

Monzo cannot grasp that a business with two directors might need two debit cards - one for each director so that they can each go about company business. I think their chat lines are AI driven becaus…
  • Recieved a response over 5 days after their service query was submitted
  • Was neither happy or unhappy with their experience when they spoke to someone

Frequently asked Questions

FAQ Icon

To open an account you need to download the free Monzo app via your smartphone. You then need to fill in the necessary details. The whole process is very quick and is clear and easy to navigate. You need to have some photo ID to hand to take a photo of and be ready to record a quick video of yourself for authentication.

There are various ways of contacting the team at Monzo through either their in-app chat, by email or via the phone. There’s plenty of information on the site which will answer many queries from existing and future customers.

Yes, your money is covered up to £85,000 by the Financial Services Compensation Scheme.