Animal Friends - Pet Insurance

Ranked 5 of 25 Pet Insurance providers

Animal Friends

Reviews

7,939

Review Score

9.23/10

Defaqto

Defaqto

Price band

£££££

We take the hard work out of comparing reviews by collecting real user reviews from multiple platforms, as well as our own, before applying our unique algorithm to ensure you can find the best insurance providers based on real-world customer experiences and personal reviews. Tell me more.

Reviews

7,939

Review Score

9.23/10

Featured reviews

Great cover

Great insurance, everything was simple and easy to set up. Well known brand and options for level/type of cover made clear and easy to understand.

I would recommend

Rachel Walsh

Reply from Animal Friends

No comment has been added from Animal Friends.

Reply from Compare by Review

Wonderful to hear. Thanks for leaving a review, Rachel.

Easy to claim, no problems

I had to claim on my Animal Friends insurance when my cat had to have small surgery for an infection. The process was easy and the refund was made quickly.

I would recommend

Margaret Davidson

Reply from Animal Friends

No comment has been added from Animal Friends.

Reply from Compare by Review

Pleased to hear that the claims process was smooth and easy and that you didn’t have to wait long to get the payout.

Clear and concise

Easy to use website and clear, concise information. Easy to call if needed. I have claimed and it was very easy and the vet was paid quickly.

I would recommend

Rebecca Williams

Reply from Animal Friends

No comment has been added from Animal Friends.

Reply from Compare by Review

Thanks for leaving a review, Rebecca. It’s great to hear that Animal Friends are easily contactable and dealt with your claim as you’d expect.

Doggy insurance

I had 2 dogs, 16 yr fair and 9 yr shih-tzu. Animal friends insured both, in spite of age at a reasonable price, also the yearly increase, if any, was tiny. Very easy to apply and good prices. Give them a try.

I would recommend

Ruth Newnham

Reply from Animal Friends

No comment has been added from Animal Friends.

Reply from Compare by Review

Pleased to hear about your great experience with Animal Friends Ruth.

Smooth claims process

Had to claim for emergency medical care for my cat (that sadly passed away) in November. Claim was all managed through our vets, who were able to submit directly. Claim was accepted in full really quickly, policy cancelled for me straight after, and a condolence card came through the post which was a lovely touch.

At one point they asked for previous vet records, which I didn't have as he was a rescue. Explained that and it was no problem at all, claim carried on as normal.

Have continued to insure two other pets with them due to great service.

I would recommend

Natasha Marshall

Reply from Animal Friends

No comment has been added from Animal Friends.

Reply from Compare by Review

We’re sorry to hear about your cat Natasha but glad to hear that Animal Friends were able to deal with your claim quickly and efficiently.

More Like Animal Enemies

Due to Covid-19 our vets refused to groom our long-haired cats coat, advising I would have to do it. It got so bad the cat was in distress, so I tried to remove one large matted clump of fur which was hard to see & my cat was struggling. I unfortunately caused an accidental wound requiring stitches from an emergency vet. Four nights later he was projectile vomiting and was dehydrated so had to go back for more treatment. Believe it or not Animal Friends refused both claims, saying they were linked, and that they don't cover 'grooming'. I've asked for a review saying it wasn't grooming, and the vets wrote 2 letters to them saying it was accidental injury in understandable but very unusual circumstances and emergency surgery was required, imploring them to cover the claim, but they won't change their opinion.

I have now taken the time to read through all the policy paperwork and the policy with Animal Friends does have some very unhelpful clauses. These include that under vets fees it states that if out of hours charges for vets fees are being contemplated, not only must a pre-authorisation be obtained but also that they will not cover out of hours charges unless the animal is in a life-threatening condition. If one would assume that might not for instance include a broken leg or similar injury, I find it quite shocking that these terms could result in an animal suffering over a weekend needlessly. After this experience we will be looking elsewhere for insurance for our cat and I would advise anyone to read terms VERY carefully before selecting ‘Animal Friends’ who I do not believe are as friendly as they claim!

I would not recommend

Kevin Claxton

Reply from Animal Friends

No comment has been added from Animal Friends.

Reply from Compare by Review

We’re sorry to hear about your experience with Animal Friends Kevin. Hopefully it will help others understand the importance of thoroughly reading their policy documents in the future.

Pawesome

I've used Animal Friends for about the last 15 years and can't fault them. The premiums have always been reasonable and when I've had to claim the process has been very straightforward with no quibbles.

I would recommend

Ian Aston

Reply from Animal Friends

No comment has been added from Animal Friends.

Reply from Compare by Review

Thanks for leaving a review of Animal Friends Ian. Glad to hear that you’ve had a great experience with them for the last 15 years.

Animal Friends is reviewed on

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Pricing

Price band

£££££

Quotes our team received:

4-year old Labrador Retriever: £9.93
3-year old Bengal: £7.47

Our team have received a quote based on Buster, a 4-year old Labrador Retriever dog and Tinks, a 3-year old Bengal cat.

Benefits of Animal Friends pet insurance

  • Animal friends offer insurance for dogs, cats, horses and even riders
  • They help support animal welfare charities
  • They process your claims using their fast and easy online system called Pawtal
  • UK team on hand to help you with all queries and claims
  • Animal Friends can either pay you or your vet directly
  • Animal Friends will look to process a claim between 5-7 working days, this reduces to 24hrs if using the Pawtal service
  • Animal Friends offer a refer a friend program

About Animal Friends pet insurance

Animal Friends provides cover options for cats, dogs, horses and riders. Each policy covers veterinary fees and offers competitive benefits. With their online Pawtal, selected vets can submit your claim in a fuss free way.

Frequently asked questions

What Policies does Animal Friends offer?

How long does Animal Friends take to process a claim?

What ages does Animal Friends cover from?

Does Animal Friends cover pets with pre-existing conditions?

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