Animal Friends is there to support you and your pets. You can contact them on 0344 557 0300 to discuss claims, cancel your policy, make changes to your policy and to discuss payments and renewals. Lines are open Monday to Friday 8:30am – 6pm and Saturday 9am – 4pm. They’re closed on Sundays.
To give customers further support, Animal Friends pet insurance is partnered with the mobile app Joii. Anyone with an Animal Friends insurance policy has free access to Joii which provides users with unlimited video calls with a qualified vet. To save pets a stressful trip to the vets, policyholders can have a face to face call with a vet on Joii to ask questions, share concerns and hopefully get answers. Online nurse clinics like Joii are available to help pet owners recognise the signs and symptoms of an illness, understand how to prevent certain diseases and save money in the long run, all while keeping your pet happy and healthy. Joii vets can offer advice on:
- Weight and diet
- Dental checks
- Flea, worms and ticks
Access to this service is available 7 days a week, 365 days a year.
- Puppy and kitten advice
- Older pet care