17th
Pet Insurance
(2,543 reviews)
Review Score
8.4
More Than Reviews
See which providers perform best in our Pet Insurance comparisonNew customers get 25% when they buy online and can also benefit from a 10% multi-pet discount.
07/07/2020
Lifesaver Literally!!
Never thought of needing pet insurance before I found an advert for More Than, so glad I did get it as our dog got run over and needed a lot of vet care which we wouldn't have been able to afford otherwise, it was literally a lifesaver as he was so poorly, they dealt with our claim quickly, was easy to sort it out and pricing is good to protect your family pets. I'd highly recommend taking out pet insurance.
Hope your dog is recovering well Kayleigh! Pleased to hear that More Than dealt with your claim quickly and efficiently.
16/03/2021
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16/03/2021
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About
More Than pet insurance offers a choice of cover to suit your pet. They understand that a pet is a member of a family and the care you provide should reflect that. From accidents to serious illnesses, More Than are there to help with your pet's recovery and make the process as stress free as possible.
Pricing
Quotes our team received
Price Band
£
£
£
£
£
Quotes our team received
Details
Buster, a four-year-old Labrador Retriever
Lifetime dog quote
£42.91
per monthMaximum vet fees
£4k
per conditionCover from
26
days
Details
Tinks, a three-year-old Bengal
Lifetime cat quote
£16.00
per monthMaximum vet fees
£4k
per conditionCover from
26
daysBenefits of More Than Pet Insurance
- Awarded 5 Star Defaqto ratings for both their Premier and Classic policy options
- 25% off when you buy online
- Dedicated pet advice line, vetfone, available 24/7 to help with all health queries concerning your pet
- 10% multi-pet discount available
- Third Party Liability cover included in all policies
- Earn cash rewards on everyday spending by joining the MORE THAN REWARDS programme
- Hassle free online claims system for repeat medication and ongoing treatment claims
Compare More Than pet insurance policies
Direct Line offers four different pet insurance policies, all with different cover levels. The details of each policy is detailed in the table below:
| Accident Only | Basic | Classic | Premier | |
|---|---|---|---|---|
| Vet fees limit | £2,500 | £1,500 or £3,000 | £4,000 or £8,000 | £4,000 or £12,000 |
| Third party liability | Included | Included | Included | Included |
| Accidental damage cover | Included | Included | Included | Included |
| Emergency boarding | Not included | Included | Included | Included |
| Lost and found cover | Optional | Optional | Included | Included |
| Pets abroad cover | Not included | Optional | Included | Included |
| Complementary treatment cover | Not included | Included | Included | Included |
| Farewell cover | Optional | Optional | Optional | Included |
Making a claim
You or your vet can claim on your More Than pet insurance policy online. Simply fill in the online form, upload your invoices, confirm your details and submit the form. More Than will aim to process your claim in a week. You can also track your claim and view any previous claims you've made online.
Contact Direct Line
You can email Direct Line by filling in the 'contact us' form on their site. They will aim to respond to your email within 5 days. If you'd prefer to call them, you can reach them on:
0330 102 3628 if you're an existing pet insurance customer. Lines are open from 9am to 6pm Monday to Friday and 9am to 5pm on Saturdays.
0330 102 2915 if you want to speak to customer services. Lines are open from 9am to 6pm Monday to Friday and 9am to 5pm on Saturdays.
0330 100 7824 if you want to speak to the sales team. Lines are open from 9am to 6pm Monday to Friday and 9am to 5pm on Saturdays.
0330 100 7801 to make a claim or track a claim. Lines are open from 9am to 6pm Monday to Friday and 9am to 5pm on Saturdays.
Frequently Asked Questions
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What type of pet insurance policies does More Than offer?
More Than offer four levels of pet insurance cover; Accident Only, Basic Classic and Premier.
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Does More Than cover pre-existing conditions?
If your pet has a pre-existing condition when you take out the policy it will not be covered.
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How many of More Than’s claims are paid?
More Than state that 93% of all claims are paid.
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Are there additional options available to add to my More Than pet insurance policy?
Yes, you can add elements such as Lost and Found and Pets Abroad cover to both their Accident Only and Basic policies.
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How quickly does More Than process a claim?
More Than state that they aim to process most claims within a week. You can also track the status of your claim via their online claims tracking service.
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Does More Than have a preferred referral network?
Yes, More Than has an extensive list of vets who provide the highest standard of care. If there isn't a preferred vet in your area that you’re able to see, More Than will try to help you. If you don't see a vet from the preferred list you will need to pay a certain amount of the vet bill yourself.
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What animals does More Than cover?
More Than provides pet insurance policies for cats and dogs only.
