AXA Reviews - Travel Insurance

Ranked 2 of 25 Travel Insurance providers

AXA Reviews

Reviews

42,326

Review Score

8.74/10

Defaqto

Defaqto

Price band

£££££

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Reviews

42,326

Review Score

8.74/10

Featured AXA travel insurance reviews

Used for short period of time

They are clear on costs. Keep you updated regularly. Customer service is very good! Overall good insurance company to go with.

I would recommend

Samantha Buntain

Reply from AXA Reviews

No comment has been added from AXA.

Reply from Compare by Review

Great to know that their customer services team are on hand if you need them.

AXA insurance

Whilst on holiday in majorca our 3 year old had an outbreak of chicken pox. We were forced to delay flights and find alternative accomdation as our holiday had finished. AXA covered all bills and sourced flights home. All refunds on anything we had to pay were paid within 14 days. Good service.

I would recommend

Daren Kersey

Reply from AXA Reviews

No comment has been added from AXA.

Reply from Compare by Review

This is wonderful to hear, Daren. Good to know that AXA dealt with your claim quickly and efficiently.

Brilliant travel insurance

Whenever we travel we take out insurance with AXA and they offer cover for most things.

I would recommend

Haylee

Reply from AXA Reviews

No comment has been added from AXA.

Reply from Compare by Review

Thanks for leaving a review, Haylee.

Great

Really friendly staff.

I would recommend

Serish Shah

Reply from AXA Reviews

No comment has been added from AXA.

Reply from Compare by Review

Thanks for leaving a review, Serish. It’s always good to know that customer services are helpful and friendly when you need to speak to them.

Peace of mind with AXA

AXA is an outstanding choice for your travel insurance. We took out travel cover from AXA for our week long trip to Egypt in January 2020. The cover was great value and AXA website is clear easy to navigate and find your perfect quote. Online chat is always readily available and the Manager we spoke to online was very friendly forthcoming and reassuring providing us with all the details to make our decision in absolute confidence. The email confirmation of our travel insurance came immediately and is clearly set out on one form for our convenience. When we returned safely from Egypt a week later, we even received a feedback email asking us to give any comments on our travel insurance needs while we were on our holiday. This showed AXA as a caring innovative Brand.

I would recommend

Mohammed Javed

Reply from AXA Reviews

No comment has been added from AXA.

Reply from Compare by Review

Great review of Axa Mohammed. Pleased to know that they were always on hand to answer any questions.

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Pricing

Price band

£££££

Quotes our team received:

Single Trip: £14.45
Annual: £42.29

Our team have received a single trip quote based on a 25 year old travelling to Spain for 7 nights and an annual quote based on a 25 year old travelling worldwide, including the USA.

Benefits of AXA travel insurance

  • AXA’s Gold level of cover is rated 5 Star by Defaqto
  • 70 sports and activities covered as standard
  • Quick and easy online medical screening
  • Up to £15 million medical cover
  • Up to £5,000 cancellation cover
  • Make a claim online anytime, anywhere
  • 24/7 emergency assistance

Compare travel insurance providers to see how AXA’s travel insurance performs against their competitors.

About AXA travel insurance

AXA is one of the biggest insurance companies in the world, with over 300 years of experience. They provide single trip policies and multi-trip policies with the option of Bronze, Silver or Gold levels of cover allowing customers to tailor their travel insurance to suit their needs. You can also take out pre-existing medical conditions cover, winter sports cover and sports and activities cover. 

What do AXA’s Bronze, Silver and Gold travel insurance policies cover?

BronzeSilverGold
£10,000,000 emergency medical and repatriation cover£10,000,000 emergency medical and repatriation cover£15,000,000 emergency medical and repatriation cover
Up to £10,000 for personal accident coverUp to £20,000 for personal accident coverUp to £30,000 for personal accident cover
£1,000 cover cancelling or cutting short your trip£2,500 cover cancelling or cutting short your trip£5,000 cover cancelling or cutting short your trip
£1,000 for disruption or delay to travel plans£2,500 for disruption or delay to travel plans£5,000 for disruption or delay to travel plans
£1,000,000 personal liability insurance£1,500,000 personal liability insurance£2,000,000 personal liability insurance
£5,000 for legal expenses£15,000 for legal expenses£25,000 for legal expenses

Pre-existing medical conditions cover

You can get cover for pre-existing medical conditions with AXA travel insurance. Their advanced online medical screening allows you to declare any medical conditions you have quickly and confidentiality without having to make a call. AXA covers many medical conditions at no extra charge. After answering a few simple questions, you will be able to purchase a tailor-made policy that covers your medical condition in minutes.

Sports and activities cover

If you want to participate in something a little more adventurous on your holiday, AXA covers 70 sports and activities for free, including bungee jumping, jet skiing and zorbing. Or if you’re looking to experience something even more daring, you can take a look at the long list of other sports and activities that AXA cover for an additional cost.

Winter sports cover

AXA’s winter sports insurance provides cover for lost or damaged ski equipment and covers any costs associated with cancelling or cutting short your trip. It also covers the cost of your unused ski packs, including ski school fees, lift passes and hire cost for ski equipment. Plus, if your ski resort closes due to lack of or too much snow, or an avalanche, AXA will give you £20 per day (£100 in total) for you to travel to an alternative ski resort.

Managing your AXA travel insurance policy & making a claim

AXA understands how important it is to be able to contact them if you’re abroad and need assistance. When you take out an AXA travel insurance policy, you’ll have online access to your secure personal account. So no matter where you are in the world, you can find all of your policy details online in seconds. Logging into your AXA account allows you to:

  • View or print your policy documents
  • Check your level of cover
  • Have instant access to emergency helpline numbers

AXA travel insurance customers also have the ability to make a claim online. Making a claim is simple, you’ll need:

  • Your personal details & policy number (you can view your policy no. on your AXA account)
  • Details about your claim, for example, the flight number and name of your airline
  • Details of any supporting evidence you want to send AXA, for example, a medical report or receipts

When you make a claim, either online or by calling AXA, they will quickly record and assess your claim. If you have all the relevant details listed above to hand, the process will be much quicker. If you choose to make a claim online, a member of AXA’s specialist team will follow up your claim via phone or email to get the process started. It’s worth noting that if you register your claim on a weekend, it won’t be followed up until the next working day. AXA will do their best to process your claim and resolve it for you as quickly as possible.

Between May 2018 to April 2019, AXA paid over 94.2% of customers’ travel insurance claims. 1.9% of their travel insurance policyholders made a claim in this period, with an average claim pay out of £855.

Cancellation and refunds

If you want to cancel your travel insurance policy, you can contact AXA on 0330 024 1307.

Lines are open Monday to Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 9am-4pm

If you want to cancel your annual multi-trip policy or single trip policy, you can do so within 14 days of taking out the policy. This essentially means that AXA did not provide you with travel insurance. Your payment will be refunded in full and it is your statutory right to cancel. However, AXA does not offer any refunds for cancelling annual multi-trip policies after 14 days and they also don’t offer refunds for single trip policies after the start date.

Automatic renewals

If you have an annual travel insurance policy with AXA, they’ll send you an email reminder when the policy is up for renewal. This will give you time to review your cover, review your renewal price and check that all details, like your medical conditions, are correct and up to date. If you don’t get in touch with AXA before the renewal date, your policy will automatically renew and payment will be taken via your previous payment method.

Contact AXA

All travel insurance claims
0330 024 1308
Lines are open Monday to Friday: 9am-5pm
Saturday: closed
Sunday: closed

Emergency medical assistance
+44 (0)1737 815 626
Lines are open 24/7.
Call costs may vary depending on your service provider.

Legal expenses claims
0330 024 1309
Lines are open Monday to Friday: 8:30am-7pm
Saturday: 9am-5pm
Sunday and bank holidays: closed

Frequently asked questions

What type of policies does AXA offer?

AXA currently offers two main travel insurance policies, Single and Annual Multi-Trip. They also provide optional add ons and upgrades such as winter sports, sports and activities, golf cover and cruise cover upgrade.

What countries are not covered by AXA's travel insurance?

AXA does not cover travel to a country, specific area or event which the Travel Advice Unit of the Foreign and Commonwealth Office (FCO) has advised against all travel or all but essential travel. For more information, visit the FCO website.

Does AXA's holiday insurance cover pre-existing medical conditions?

Yes. AXA offers medical conditions at no extra charge.

How long does it take AXA to assess a claim?

AXA doesn’t provide a time limit for dealing with claims.

How many claims does AXA settle?

AXA paid over 94.2% of customers travel claims in 2019.

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