AXA Reviews

AXA travel insurance offers three different levels of cover so you can get the protection you need.

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9.4 /10
Based on 33910 reviews
#11 of 27 travel insurers
  • Sentiment Score: 3.8/10
  • 33910 reviews found on websites such as TrustPilot
  • AXA's Gold level of cover is rated 5 Star by Defaqto
  • 70 sports and activities covered as standard
  • Quick and easy online medical screening
  • Up to £15 million medical cover
  • Up to £5,000 cancellation cover
  • Make a claim online anytime, anywhere
  • 24/7 emergency assistance

Price Band

£ £ £ £ £

Good for

  • Rated 5 stars by Defaqto
  • £15m limit for medical cover
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85% of consumers read reviews before purchasing
Filter by:
  • All (12),
  • Claims (7),
  • Service (5),
  • Sales (0),
  • Renewal (0)
Tom Cleary
Cover Purchased
i Reviewed without invitation
Reviewed the Claims experience on 3 Sep 2022

Please Spare Yourself The Trouble I Have Gone Through: Avoid Purchasing Axa Health Insurance

I recently decided to write a negative review of Axa Insurance company after the company disallowed my claim and canceled my medical insurance policy. I hope this account will be instructional for th…
  • Recieved a response over 5 days after their claim was submitted
  • Claim wasn't successful
  • Was neither happy or unhappy with their experience when they spoke to someone
Brett
Cover Purchased
i Reviewed without invitation
Reviewed the Claims experience on 27 Jul 2022

Still Waiting.......

My situation is similar to Laurance, I have never claimed on insurance despite probably being able to do it on many occasions. However, the one time I do and despite the claim apparently being succes…
  • Recieved a response within 1-2 days after their claim was submitted
  • Claim was success and paid out
  • Was neither happy or unhappy with their experience when they spoke to someone
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Quotes our team received

Single Trip

Trip Details

7 nights in Spain

Single Trip Quote

£16.81

Medical Cover Limit

£15m

Cancellation Cover Limit

£5k
Annual Trip Quote

Trip Details

Worldwide cover including USA

Annual Trip Quote

£40.92

Medical Cover Limit

£15m

Cancellation Cover Limit

£5k

What do AXA's Bronze, Silver and Gold travel insurance policies cover?

Bronze Silver Gold
£10,000,000 emergency medical and repatriation cover £10,000,000 emergency medical and repatriation cover £15,000,000 emergency medical and repatriation cover
Up to £10,000 for personal accident cover Up to £20,000 for personal accident cover Up to £30,000 for personal accident cover
£1,000 cover cancelling or cutting short your trip £2,500 cover cancelling or cutting short your trip £5,000 cover cancelling or cutting short your trip
£1,000 for disruption or delay to travel plans £2,500 for disruption or delay to travel plans £5,000 for disruption or delay to travel plans
£1,000,000 personal liability insurance £1,500,000 personal liability insurance £2,000,000 personal liability insurance
£5,000 for legal expenses £15,000 for legal expenses £25,000 for legal expenses

Pre-existing medical conditions cover

You can get cover for pre-existing medical conditions with AXA travel insurance. Their advanced online medical screening allows you to declare any medical conditions you have quickly and confidentiality without having to make a call. AXA covers many medical conditions at no extra charge. After answering a few simple questions, you will be able to purchase a tailor-made policy that covers your medical condition in minutes.

Sports and activities cover

If you want to participate in something a little more adventurous on your holiday, AXA covers 70 sports and activities for free, including bungee jumping, jet skiing and zorbing. Or if you’re looking to experience something even more daring, you can take a look at the long list of other sports and activities that AXA cover for an additional cost.

Winter sports cover

AXA’s winter sports insurance provides cover for lost or damaged ski equipment and covers any costs associated with cancelling or cutting short your trip. It also covers the cost of your unused ski packs, including ski school fees, lift passes and hire cost for ski equipment. Plus, if your ski resort closes due to lack of or too much snow, or an avalanche, AXA will give you £20 per day (£100 in total) for you to travel to an alternative ski resort.

 

Managing your AXA travel insurance policy & making a claim

AXA understands how important it is to be able to contact them if you’re abroad and need assistance. When you take out an AXA travel insurance policy, you’ll have online access to your secure personal account. So no matter where you are in the world, you can find all of your policy details online in seconds. Logging into your AXA account allows you to:

  • View or print your policy documents
  • Check your level of cover
  • Have instant access to emergency helpline numbers

AXA travel insurance customers also have the ability to make a claim online. Making a claim is simple, you’ll need:

  • Your personal details & policy number (you can view your policy no. on your AXA account)
  • Details about your claim, for example, the flight number and name of your airline
  • Details of any supporting evidence you want to send AXA, for example, a medical report or receipts

When you make a claim, either online or by calling AXA, they will quickly record and assess your claim. If you have all the relevant details listed above to hand, the process will be much quicker. If you choose to make a claim online, a member of AXA’s specialist team will follow up your claim via phone or email to get the process started. It’s worth noting that if you register your claim on a weekend, it won’t be followed up until the next working day. AXA will do their best to process your claim and resolve it for you as quickly as possible.

Between May 2018 to April 2019, AXA paid over 94.2% of customers’ travel insurance claims. 1.9% of their travel insurance policyholders made a claim in this period, with an average claim pay out of £855.

 

Cancellation and refunds

If you want to cancel your travel insurance policy, you can contact AXA on 0330 024 1307.

Lines are open Monday to Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 9am-4pm

If you want to cancel your annual multi-trip policy or single trip policy, you can do so within 14 days of taking out the policy. This essentially means that AXA did not provide you with travel insurance. Your payment will be refunded in full and it is your statutory right to cancel. However, AXA does not offer any refunds for cancelling annual multi-trip policies after 14 days and they also don’t offer refunds for single trip policies after the start date.

 

Automatic renewals

If you have an annual travel insurance policy with AXA, they’ll send you an email reminder when the policy is up for renewal. This will give you time to review your cover, review your renewal price and check that all details, like your medical conditions, are correct and up to date. If you don’t get in touch with AXA before the renewal date, your policy will automatically renew and payment will be taken via your previous payment method.

 

Contact AXA

All travel insurance claims
0330 024 1308
Lines are open Monday to Friday: 9am-5pm
Saturday: closed
Sunday: closed

Emergency medical assistance
+44 (0)1737 815 626
Lines are open 24/7.
Call costs may vary depending on your service provider.

Frequently asked Questions

FAQ Icon

AXA currently offers two main travel insurance policies, Single and Annual Multi-Trip. They also provide optional add ons and upgrades such as winter sports, sports and activities, golf cover and cruise cover upgrade.

AXA does not cover travel to a country, specific area or event which the Travel Advice Unit of the Foreign and Commonwealth Office (FCO) has advised against all travel or all but essential travel. For more information, visit the FCO website.

Yes. AXA offers medical conditions at no extra charge.

AXA doesn’t provide a time limit for dealing with claims.

AXA paid over 94.2% of customers travel claims in 2019.

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