Staysure Reviews

Staysure specialises in covering a wide range of pre-existing conditions, including cancer, heart conditions and diabetes.

9.9 /10
Based on 183204 reviews
#2 of 27 travel insurers
  • Sentiment Score: 2.2/10
  • 183204 reviews found on websites such as TrustPilot
  • Staysure has over 100,000 ‘Excellent’ rated Trustpilot reviews, that’s more than any other insurer!
  • Staysure’s Comprehensive level of cover is rated 5 Star by Defaqto
  • They specialise in covering a wide range of pre-existing medical conditions
  • There’s no upper age limit on Single Trip and Annual Multi-Trip policies
  • Unlimited medical emergency and repatriation cover
  • UK based highly professional team on hand 24/7 to answer your queries
  • Won the award for Best Travel Insurance Provider at the 2019 British Travel Awards for the second year running

Price Band

£ £ £ £ £

Good for

  • Rated 5 stars by Defaqto
  • No limit to medical cover
Consumer Behavior Graphic
84% of consumers read reviews before purchasing
*Based on an independent survey of 1000 people by Compare By Review
Filter by:
  • All (32),
  • Claims (12),
  • Service (16),
  • Sales (2),
  • Renewal (2)
John Hughes
Cover Purchased
i Reviewed without invitation
Reviewed the Claims experience on 22 Mar 2023

Poor Service

I submitted a claim in September 2022 for lost baggage (which when returned was damaged & many items had been stolen)& still now this hasn't been resolved march 2023 with the company putting barriers…
  • Recieved a response over 5 days after their claim was submitted
  • Claim is still unresolved
  • Was neither happy or unhappy with their experience when they spoke to someone
S. Wakeford
Cover Purchased
i Reviewed without invitation
Reviewed the Sales experience on 20 Feb 2023

Easy To Navigate

I found StaySure an easy website to navigate, just what is needed for travel insurance!
  • Thought purchasing a policy was really easy
  • Bought insurance with Staysure because of a referral
  • Was neither happy or unhappy with their experience when they spoke to someone
Travel Icon

Quotes our team received

Single Trip

Trip Details

7 nights in Spain

Single Trip Quote


Medical Cover Limit

No limit

Cancellation Cover Limit

Annual Trip Quote

Trip Details

Worldwide cover including USA

Annual Trip Quote


Medical Cover Limit

No limit

Cancellation Cover Limit


Compare Staysure travel insurance policies

Staysure offers a variety of travel insurance products including:

  • Single trip travel insurance
  • Annual multi-trip travel insurance
  • Medical travel insurance
  • Worldwide travel insurance
  • Europe travel insurance
  • UK travel insurance
  • Long stay travel insurance
  • Cruise travel insurance
  • Winter sports travel insurance
  • Over 50s travel insurance

Once you’ve chosen the type of travel insurance policy you need, you have the choice of two levels of cover, Basic or Comprehensive. You also have the ability to tailor your policy to suit your needs by adding on optional extras for an additional cost.

Basic Comprehensive
Up to £5,000,000 for medical emergencies and repatriation Unlimited cover for medical emergencies and repatriation
Up to £500 cancellation cover Up to £5,000 cancellation cover
Up to £500 for cutting your holiday short Up to £5,000 for cutting your holiday short
Up to £300 for baggage claims Up to £2,500 for baggage claims
Up to £250 for lost or stolen cash Up to £500 for lost or stolen cash
£0 personal liability cover Up to £2,000,000 personal liability cover
£0 legal protection cover Up to £25,000 legal protection cover
£0 cover for end supplier failure £3,000 end supplier failure cover
£85-£100 excess £65 excess


What extras can I add to my policy?

If you want to tailor your policy to cover your individual needs, you can add on the following extras:

Add-ons marked with an asterisk are available on comprehensive policies only.

100 Day Upgrade*

If you’re 70 and under, the 100 Day Upgrade allows you to extend the standard 50 day trip duration limit to 100 days for one trip.

Cruise Plus Cover*

If you’re going on a cruise, you can add on Cruise Plus Cover to cover extra things such as cabin confinement.

Terrorism Cancellation Cover*

If there has been a terrorist act in the past 42 days within 40 miles of where you’re travelling, you can be covered for cancelling your holiday.

Single Item Cover*

This add-on increases your single item, Personal Baggage cover beyond the standard £400 up to £1,000. This level of cover can’t be added retrospectively.

Golf Cover*

This provides cover for your golf equipment, emergency equipment hire, non-refundable golfing fees and hole-in-one cover. It’s only available if you’re playing non-professionally.

Winter Sports Cover*

This add-on covers you if you need urgent medical assistance due to a skiing accident. It also covers lost or damaged ski equipment, unused ski passes, piste closures and avalanches.

Excess Waiver*

If you have an Excess Waiver on your policy, you won’t have to pay any excess from your own pocket for each item you’re claiming for. This can’t be added retrospectively and does not apply to Terrorism Cancellation, Car Hire Excess Waiver or Gadget Cover.

Gadget Cover*

This cover is available for an unlimited number of gadgets for up to £1,000 for things like accidental loss or theft, accidental or malicious damage, liquid damage, unauthorised call, text or data usage.

European FCO Travel Advice Extension

This add-on means that you can still have a valid travel insurance policy in place even if the FCO has advised against travel to your chosen destination. If the FCO advise against travel while you’re already abroad, you’ll have a £1,000 benefit to bring you home.

Connecting Flight Cover

If you’re taking more than one connecting flight on your trip, you should consider this optional Connecting Flight add-on. This extends your cover for connecting flights if they are cancelled or delayed.

Making a claim

Staysure wants to make the claims process as stress-free and straightforward for their customers as possible. Before you contact them about your claim, they ask that you have the following to hand to speed up the process:

  • Your validation certificate, so you have your policy number to hand
  • Any receipts or other documents to support the claim you’re making

You can make a claim online and if you want to speak to someone about your claim, you can contact Staysure’s claims team on 01403 288 410. If you’d prefer you can send your claims form to Staysure in the post, you will either need to download a claims form online or request for one to be mailed to you.


Cancellation and refunds

You can cancel your Staysure travel insurance policy within 14 days of issue or receipt of your documents, whichever is later. Staysure will only refund to you any premium you have paid, less any fees and charges if you haven’t travelled, or have made, or intend to make a claim.

If you choose to cancel your premium after the 14 day cooling off period, however, discretion may be exercised if you’re cancelling because of exceptional circumstances, such as bereavement or a change to your the policy resulting in Staysure being unable to cover your medical conditions.

Contact Staysure

Customer services
Within UK: 0333 014 4512
Outside UK: 0044 1604 210 845
Monday – Friday: 8:30am – 7pm
Saturday: 9am – 5pm
Sunday: 10am – 4pm

Emergency & repatriation
Within UK: 01403 288 414
Outside UK: +44 1403 288 414
Within the USA: +1 844 780 0639
Within Canada: +1 819 780 0639
Lines open 24/7

Renewals team
0800 014 7808
Monday – Friday: 8:30am – 7pm
Saturday: 9am – 5pm
Sunday: 10am – 4pm

Frequently asked Questions

FAQ Icon

Staysure insurance offers Single Trip and Annual Multi-Trip policies where by you can include additional cover such as length of trip, winter sports, cruise, golf, terrorist cover and much more.

Staysure holiday insurance does not cover travel to a country, specific area or event which the Travel Advice Unit of the Foreign and Commonwealth Office (FCO) has advised against all travel or all but essential travel. For more information, visit the FCO website.

Staysure are a leading over 50s insurer and specialise in cover for a wide range of pre-existing medical conditions, including cancer, heart conditions, high blood pressure and diabetes.

Staysure doesn’t provide a time limit on assessing claims, but 95% of approved claims are paid within 5 working days once all approved paperwork has been received.

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