Puffin Insurance Reviews - Travel Insurance

Ranked 14 of 25 Travel Insurance providers

Puffin Insurance Reviews



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Avoid at all costs

Avoid this company at all costs- they use Tif group to sort their claims and they are the most incompetent business for travel insurance I have ever used. After I made a claim and paid my excess immediately as required - almost 12 months after making my claim, they still have not paid out to the hospital where my son had treatment abroad. I am now receiving debt collection letters and demands for payment from the hospital constantly and they are no help whatsoever and will not help to resolve this. They are complete fraudsters, do not make the same mistake of using them as I did.

I would not recommend

Sydney Granville

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No comment has been added from Puffin Insurance.

Reply from Compare by Review

I’m really sorry to read this, Sydney. I hope this can get resolved for you over time.

Scam Artists

Laptop, iPad, ghds, kindle, electric toothbrush, money, clothes, shoes and passport stolen from a locked car in car park covered by CCTV. They have said they will not cover any electrical goods, passports, money but they will consider paying out for knicked knickers stolen by the same thief from the same car at the same time in the same place. Go figure!!!

I would not recommend

Geraldine Curtis

Reply from Puffin Insurance Reviews

No comment has been added from Puffin Insurance.

Reply from Compare by Review

We’re really sorry to hear this, Geraldine. Hopefully you’re able to get this resolved.

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Quotes our team received:

Single Trip: £7.51
Annual: £31.96

Our team have received a single trip quote based on a 25 year old travelling to Spain for 7 nights and an annual quote based on a 25 year old travelling worldwide, including the USA.

Benefits of Puffin Insurance

  • Their Gold Cover, Gold Medical Cover and Silver Cover is rated 4 Star by Defaqto
  • Rated 4.7/5 of Trustpilot
  • Cover 70 sports and activities as standard
  • UK based contact centre
  • 24/7 medical emergency assistance

Compare travel insurance providers to see how Puffin’s travel insurance performs against their competitors.

About Puffin Insurance

Puffin Insurance specialises in travel insurance. They focus on value for money, comprehensive policies and great service for their customers. Puffin Insurance provides a range of travel insurance policies for individuals, couples, families and groups of travellers aged 18 to 25 and they also offer policies for customers with pre-existing medical conditions.

Compare Puffin travel insurance policies

Puffin Insurance offers both annual multi-trip policies and single trip policies for individuals, couples, families and groups of travellers. They also cater for specific types of holidays like cruises and skiing trips.

Max days per trip (annual policies)323245
Medical expenses£10,000,000£10,000,000£10,000,000
Personal baggage£1,500£2,000£2,500
Personal money£400£400£400
Important documents (e.g. passport)£150£150£150
Dental services£500£500£500
Hospital daily benefit (max)£50 (£600)£50 (£800)£50 (£800)
Personal liability£2,000,000£2,000,000£2,000,000
Legal protection£15,000£20,000£20,000
Personal accident£5,000£5,000£5,000
Travel delay per day (max)£50 (£100)£50 (£200)£50 (£200)
Missed departure£525£750£750
Natural disaster/catastrophe£1,500£3,500£5,000
Scheduled airline failure insurance£5,000£5,000£5,000

What optional extras can I add to my Puffin travel insurance policy?

Puffin Insurance offers a variety of “bolt-on” benefits so that you can tailor your travel insurance policy to suit your individual needs.

Winter sports cover

If you’re heading off on a ski or snowboarding holiday, you’ll want this extra level of protection. This additional level of cover provides you with protection for activities that involve snow or ice, including owned or rented equipment cover, ski equipment hire if your luggage is delayed and avalanche and piste closure. You will benefit from:

  • Up to £500 to repair or replace equipment that has been damaged, stolen or lost
  • Up to £250 to hire replacement equipment in the event that yours is delayed (max £25 per 24 hours)

Gadget cover

This optional extra covers the cost of repairing or replacing your gadgets such as your mobile phone, tablet or laptop if they are accidentally lost, stolen or damaged during your trip. Gadget cover is included as standard on all Platinum level policies up to £500 and is available as an optional extra on all policies up to £1000, increasing to £1500 for Platinum policies.

Making a claim

If you purchased your Puffin travel insurance policy before 1st August 2020, you can download the relevant claims form from www.policyholderclaims.co.uk.

Alternatively, you can email claims@tifgroup.co.uk or call +44 (0)203 829 6766. Any written correspondence in relation to your claim should be addressed to:

Travel Claims Facilities, PO Box 395, Hertford, SG13 9JW

If you purchased your policy after 1st August 2020 and want to make a claim under all sections (except gadget claims or scheduled airline failure claims) you need to contact:

Travel Claims Team, AXA Partners, The Quadrangle, 106-118 Station Road, Redhill, RH1 1PR
+44 (0)2038 599 317

To make a claim under the gadget extension, you need to contact:

Citymain Administrators Ltd, 3000 Lakeside, North Harbour, Western Road, Portsmouth, PO6 3EN
0333 999 7932

To make a claim under scheduled airline failure insurance, you need to contact:

IPP Claims at Sedgwick, Oakleigh House, 14-15 Park Place, Cardiff, CF10 3DQ
+44 (0)345 266 1872

Contact Puffin Insurance

Purchase a new Puffin Insurance policy or amend an existing one: 0333 772 0346
Lines are open Monday to Friday 9am – 5pm. Alternatively, you can email customerservice@puffininsurance.com

Emergency medical assistance
For policies purchased before 1st August 2020, call +44 (0)2038 296 742
For policies purchased after 1st August 2020, call +44 (0)2038 599 317
Lines are open 24 hours a day, seven days a week.

Frequently asked questions

What type of policies does Puffin Insurance offer?

Puffin Insurance currently offers two travel insurance policies; Single Trip and Annual policies.

What countries are not covered by Puffin Insurance?

Puffin Insurance does not cover travel to a country, specific area or event which the Travel Advice Unit of the Foreign and Commonwealth Office (FCO) has advised against all travel or all but essential travel. For more information, visit the FCO website.

Does Puffin Insurance cover pre-existing medical conditions?

Yes. Puffin Insurance policies offer appropriate cover for people travelling with a variety of pre-existing medical conditions. You must declare any pre-existing medical conditions or your policy could be invalid

How long does it take Puffin Insurance to assess a claim?

Puffin Insurance does not provide a time limit for dealing with travel insurance claims.

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