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Puffin Reviews

Puffin Insurance offer a range of policies for couples, families and groups of travellers aged 18-74.

8.4 /10
Based on 20795 reviews
#12 of 27 travel insurers
  • Sentiment Score: 0.0/10
  • 20795 reviews found on websites such as TrustPilot
  • Their Gold Cover, Gold Medical Cover and Silver Cover is rated 4 Star by Defaqto
  • Cover 70 sports and activities as standard
  • UK based contact centre
  • 24/7 medical emergency assistance

Price Band

£ £ £ £ £

Good for

  • UK based contact centre
  • 24/7 medical emergency assistance
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84% of consumers read reviews before purchasing
*Based on an independent survey of 1000 people by Compare By Review
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Karen Smith
Cover Purchased
i Reviewed without invitation
Reviewed the Claims experience on 26 Jul 2022

Still No Response

Luggage delayed for three days when I arrived in Vancouver. Silver insurance covers £300 - £50 for every 12 hours luggage is delayed. I contacted them from Vancouver by phone at great cost and wit…
  • Recieved a response over 5 days after their claim was submitted
  • Claim is still unresolved
  • Was neither happy or unhappy with their experience when they spoke to someone
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Quotes our team received

Single Trip

Trip Details

7 nights in Spain

Single Trip Quote


Medical Cover Limit


Cancellation Cover Limit

Annual Trip Quote

Trip Details

Worldwide cover including USA

Annual Trip Quote


Medical Cover Limit


Cancellation Cover Limit


Compare Puffin travel insurance policies

Puffin Insurance offers both annual multi-trip policies and single trip policies for individuals, couples, families and groups of travellers. They also cater for specific types of holidays like cruises and skiing trips.

  Silver Gold Platinum
Max days per trip (annual policies) 32 32 45
Excess £99 £75 £50
Medical expenses £10,000,000 £10,000,000 £10,000,000
Cancellation £1,500 £3,000 £5,000
Personal baggage £1,500 £2,000 £2,500
Personal money £400 £400 £400
Important documents (e.g. passport) £150 £150 £150
Dental services £500 £500 £500
Hospital daily benefit (max) £50 (£600) £50 (£800) £50 (£800)
Personal liability £2,000,000 £2,000,000 £2,000,000
Legal protection £15,000 £20,000 £20,000
Personal accident £5,000 £5,000 £5,000
Curtailment £1,500 £3,000 £5,000
Travel delay per day (max) £50 (£100) £50 (£200) £50 (£200)
Missed departure £525 £750 £750
Natural disaster/catastrophe £1,500 £3,500 £5,000
Scheduled airline failure insurance £5,000 £5,000 £5,000


What optional extras can I add to my Puffin travel insurance policy?

Puffin Insurance offers a variety of “bolt-on” benefits so that you can tailor your travel insurance policy to suit your individual needs.

Winter sports cover

If you’re heading off on a ski or snowboarding holiday, you’ll want this extra level of protection. This additional level of cover provides you with protection for activities that involve snow or ice, including owned or rented equipment cover, ski equipment hire if your luggage is delayed and avalanche and piste closure. You will benefit from:

  • Up to £500 to repair or replace equipment that has been damaged, stolen or lost
  • Up to £250 to hire replacement equipment in the event that yours is delayed (max £25 per 24 hours)

Gadget cover

This optional extra covers the cost of repairing or replacing your gadgets such as your mobile phone, tablet or laptop if they are accidentally lost, stolen or damaged during your trip. Gadget cover is included as standard on all Platinum level policies up to £500 and is available as an optional extra on all policies up to £1000, increasing to £1500 for Platinum policies.


Making a claim

If you purchased your Puffin travel insurance policy before 1st August 2020, you can download the relevant claims form from

Alternatively, you can email or call +44 (0)203 829 6766. Any written correspondence in relation to your claim should be addressed to:

Travel Claims Facilities, PO Box 395, Hertford, SG13 9JW

If you purchased your policy after 1st August 2020 and want to make a claim under all sections (except gadget claims or scheduled airline failure claims) you need to contact:

Travel Claims Team, AXA Partners, The Quadrangle, 106-118 Station Road, Redhill, RH1 1PR
+44 (0)2038 599 317

To make a claim under the gadget extension, you need to contact:

Citymain Administrators Ltd, 3000 Lakeside, North Harbour, Western Road, Portsmouth, PO6 3EN
0333 999 7932

To make a claim under scheduled airline failure insurance, you need to contact:

IPP Claims at Sedgwick, Oakleigh House, 14-15 Park Place, Cardiff, CF10 3DQ
+44 (0)345 266 1872


Contact Puffin Insurance

Purchase a new Puffin Insurance policy or amend an existing one: 0333 772 0346
Lines are open Monday to Friday 9am – 5pm. Alternatively, you can email

Emergency medical assistance
For policies purchased before 1st August 2020, call +44 (0)2038 296 742
For policies purchased after 1st August 2020, call +44 (0)2038 599 317
Lines are open 24 hours a day, seven days a week.

Frequently asked Questions

FAQ Icon

Puffin Insurance currently offers two travel insurance policies; Single Trip and Annual policies.

Puffin Insurance does not cover travel to a country, specific area or event which the Travel Advice Unit of the Foreign and Commonwealth Office (FCO) has advised against all travel or all but essential travel. For more information, visit the FCO website.

Yes. Puffin Insurance policies offer appropriate cover for people travelling with a variety of pre-existing medical conditions. You must declare any pre-existing medical conditions or your policy could be invalid

Puffin Insurance does not provide a time limit for dealing with travel insurance claims.

Travel Insurance Guides

Check out our insurance guides for more information