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Aviva Reviews

All Aviva policyholders have access to a 24/7 emergency contact number and can make claims quickly online.

8.4 /10
Based on 17565 reviews
#3 of 10 home insurers
  • Sentiment Score: 6.8/10
  • 17565 reviews found on websites such as TrustPilot
  • 5 Star Defaqto rating
  • 95.2% of claims were settled in 2018
  • 10% discount if you already have insurance with Aviva
  • Make changes or cancel anytime with no fee

Price Band

£ £ £ £ £

Good for

  • Rated 5 stars by Defaqto
  • No limit to buildings' or contents' cover
Consumer Behavior Graphic
84% of consumers read reviews before purchasing
*Based on an independent survey of 1000 people by Compare By Review
Filter by:
  • All (2),
  • Claims (0),
  • Service (1),
  • Sales (0),
  • Renewal (1)
Mike Cawthorn
Cover Purchased
i Reviewed without invitation
Reviewed the Service experience on 13 Jul 2020

Aviva Review

As usual have to shop around for the best price every year. Aviva usually tops the charts from the comparison sites.

Reply by Compare by Review

At Compare by Review, we value the importance of excellent product quality and customer service over the price of policies. We understand that you need high quality insurance from a provider that will be there for you when you need them most. Perhaps consider reading reviews and shopping around for a great provider rather than a cheap one.

Amanda Akien
Cover Purchased
i Reviewed without invitation
Reviewed the Renewals experience on 16 Jun 2020

Seems Like A Trusted Brand But Not Had To Claim So Can’T Comment On That Aspect

Used them for two years running, not had to claim fortunately. They appear to be a trusted brand and any dealings on the phone for renewal were ok.

Reply by Compare by Review

Pleased to hear. Thanks for leaving a review Amanda.

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Quotes our team received

Home Insurance Pricing Image One


Covers the contents of your home only

Contents Only Quote

Per Year

Buildings' Cover Limit

No limit

Contents' Cover Limit

No limit
Home Insurance Pricing Image Two


Covers the physical structure of your home as well as the contents

Buildings & Contents Quote

Per Year

Buildings' Cover Limit

No limit

Contents' Cover Limit

No limit

What home insurance policies does Aviva offer? 

Aviva offers both buildings and contents insurance. Alongside the standard level of cover, you can choose to get further protection by adding on optional extras for an additional price. The tables below outlines the key features of Aviva’s home insurance policies so you can compare cover limits. 

Aviva buildings insurance

Buildings insurance Standard limit
Buildings sum insured Unlimited
Loss of rent/cost of alternative accommodation £80,000 (or 20% of the buildings sum insured if higher)
Replacement locks £1,000
Tracing and accessing leaks £5,000
Emergency access Up to buildings sum insured
Public liability £5,000,0000

Aviva contents insurance

Contents insurance Standard limit
Contents sum insured Unlimited
Valuables (total) £10,000 (a higher limit is available if needed)
Valuables (single article limit) £2,000
Personal money £750
Home office equipment £5,000
Contents temporarily removed from your home £5,000
Contents in your garden £1,500
Theft from garage(s) £2,500
Theft from outbuildings £2,500
Garden re-landscaping £2,500 in total (limited to £250 for any one plant)
Replacement locks £1,000
Food in freezer £1,000
Leakage of heating fuel and metered water £2,000
Loss of rent/cost of alternative accommodation £10,000
Fatal injury benefit £5,000
Household removals Up to contents sum insured
Emergency access Up to contents sum insured
Occupiers and personal liability £5,000,000
Employers liability £10,000,000
Tenants liability £15,000

What optional extras can I add to my Aviva home insurance policy?

Aviva offers a range of optional extras so you can tailor your home insurance to your personal needs. 
  • Legal services cover - up to £100,000 of legal services funding for you and your domestic partner and any other family members that reside at the same address. 
  • Home emergency cover - up to £1,000 cover for labour, parts and materials if you lose essential services such as heating or power. Also provides you with up to £1,000 cover for hotel accommodation if your home is uninhabitable whilst being repaired. 
  • Personal belongings cover - covers your personal items whether you’re at home or away in the UK or anywhere else in the world. Includes cover for items with a single article limit of £2,000, personal money up to £750, credit cards up to £1,000 and theft from an unattended vehicle up to £1,500, provided the items were secured out of sight. 
  • Pedal cycle cover - all cycles are covered whilst at home under Aviva’s standard contents insurance, however, additional pedal cycle cover covers bikes used by you and your family members anywhere in the world. Select your own level of cover between £300 and £3,500.
  • Accidental damage cover - Aviva offers two levels of accidental damage cover;
  • ‘Limited’ cover - For buildings insurance, this provides cover for accidental damage caused to any fixed glass, sanitary fittings (such as your bathroom sink), cables and service pipes. For contents insurance, this provides cover for accidental damage caused to non-portable home entertainment equipment, mirrors and glass in furniture. 
  • ‘Extra’ cover - For buildings insurance, this provides cover for accidental damage to the rest of your home. For contents insurance, this provides cover for accidental damage to most of the belongings in your home. 

Frequently asked Questions

FAQ Icon

Aviva offers varying options of home insurance to suit everyone and every situation including: 

  • AvivaPlus Home Insurance
  • Contents Insurance
  • Buildings Insurance
  • Renters Insurance
  • Home Insurance for Landlords

Yes, there’s an array of optional add ons. Protected no-claims discount if you haven't claimed for five years. Legal Services will cover you and your family to help with advice and fees towards legal representation. Home Emergency covers labour and materials if there’s an emergency at your home. Extra personal belongings cover provides additional cover for your belongings that you take out of the home. Accidental damage cover allows you to choose between ‘extra’ and ‘limited’ cover for items in your home. Bicycle cover allows you to choose to protect your bikes, folding bikes and cycling gear.

Yes, if you have an emergency such as a burst pipe, Aviva has a dedicated line you can call for help and advice and to arrange a repair from a registered tradesman.

Home Insurance Guides

Check out our insurance guides for more information