Direct Line Reviews - Pet Insurance

Ranked 8 of 25 Pet Insurance providers

Direct Line Reviews

Reviews

4,740

Review Score

9.06/10

Defaqto

Defaqto

Price band

£££££

We take the hard work out of comparing reviews by collecting real user reviews from multiple platforms, as well as our own, before applying our unique algorithm to ensure you can find the best insurance providers based on real-world customer experiences and personal reviews. Tell me more.

Reviews

4,740

Review Score

9.06/10

Featured reviews

Great

Fantastic service.

I would recommend

Marc Hilton

Reply from Direct Line Reviews

No comment has been added from Direct Line.

Reply from Compare by Review

Thanks for leaving a review, Marc.

Best customer service I’ve received in a long time

So, we got a new kitten about 18 months ago. Within a few days of getting her, we realised she wasn't well. vomiting and diarrhoea. We took her to the vet, got her sorted THEN insured her. Shes continued with these symptoms on and off for the past year. Vet can't figure out what it is. She started again with really bad diarrhoea recently. The vet did a load of tests that cost about £800. We contacted Direct Line who said that because it was a condition that started before we got her insured, she might not be covered. Down to underwriters discretion. Anyway, 2 weeks later we hear back. She is covered and here's a cheque for £800!! Chuffed to bits!! We were in a real grey area as to whether they were going to pay out but they did. Great customer service. Top staff.

I would recommend

Corinna Jennings

Reply from Direct Line Reviews

No comment has been added from Direct Line.

Reply from Compare by Review

This is wonderful to hear, Corinna. Thanks for leaving a review.

Easy to set up

I've had to use this pet insurance once and it was a really pleasant experience at a stessful time in my life. It was easy to set up and the terms were clear on what would be covered. What more could you want :)

I would recommend

Emma Jackson

Reply from Direct Line Reviews

No comment has been added from Direct Line.

Reply from Compare by Review

Pleased to hear you had a positive experience with Direct Line, Emma.

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Pricing

Price band

£££££

Quotes our team received:

4-year old Labrador Retriever: £21.60
3-year old Bengal: £10.34

Our team have received a quote based on Buster, a 4-year old Labrador Retriever dog and Tinks, a 3-year old Bengal cat.

Benefits of Direct Line pet insurance

  • Direct line Pet Advance and Select Premier Pet Insurance policies have been awarded a 5 Star Defaqto rating
  • Buy online and get 12 months for the price of nine
  • 24/7 advice from a UK qualified vet via PawSquad, their video call and text chat consultancy service
  • Discounted medication so your claim limit can go further
  • Discounted pet food, toys and general health products
  • Prescription fees covered up to £15
  • Claim online for a quick and easy process

Compare pet insurance providers to see how Direct Line’s pet insurance performs against their competitors.

About Direct Line pet insurance

Direct line offers an array of insurance products to keep you and your family safe and secure.  They also appreciate that a pet should be treated like a member of the family and should have a level of care that reflects that.  Their products are designed to give you peace of mind if you fall into unexpected trouble.

Frequently asked questions

What type of cover does Direct Line offer?

They offer two different cover options, Essential cover and Advanced cover.  Both of these policies offer a limit of vet fee’s, cover for accidents, injuries and disease, complementary treatments and 24/7 free online vet support with PawSquad.

What extras can you add to a policy?

There are a variety of options for you to choose from.  They range from overseas travel cover, third party liability for dogs and a care package that will cover advertising and rewards fees for a lost pet amongst other benefits.

Does Direct Line offer multi-pet discount?

Yes, they offer 12.5% off your cover if you have more than one pet to insure on the same policy.

Can I save on medication with Direct Line?

Direct Line has partnered with Pet Drugs Online so you can get more out of your policy including discounted medication so your claim limit can stretch further. 

Does Direct Line cover pets with pre-existing conditions?

Direct Line does not provide cover for conditions, illnesses or injuries diagnosed before the policy start date or during the 14 day wait period. Any condition, illness or injury diagnosed after that period of time will be covered by the policy.

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