Direct Line ReviewsSee which providers perform best in our Pet Insurance comparison
Offer a selection of benefits including 12 months for the price of 9, plus discounts on medication, pet food and toys.
Best Customer Service I'Ve Received In A Long Time
So, we got a new kitten about 18 months ago. Within a few days of getting her, we realised she wasn't well. vomiting and diarrhoea. We took her to the vet, got her sorted THEN insured her. Shes continued with these symptoms on and off for the past year. Vet can't figure out what it is. She started again with really bad diarrhoea recently. The vet did a load of tests that cost about £800. We contacted Direct Line who said that because it was a condition that started before we got her insured, she might not be covered. Down to underwriters discretion. Anyway, 2 weeks later we hear back. She is covered and here's a cheque for £800!! Chuffed to bits!! We were in a real grey area as to whether they were going to pay out but they did. Great customer service. Top staff.
This is wonderful to hear, Corinna. Thanks for leaving a review.
Thanks for leaving a review, Marc.
Easy To Set Up
I've had to use this pet insurance once and it was a really pleasant experience at a stessful time in my life. It was easy to set up and the terms were clear on what would be covered. What more could you want :)
Pleased to hear you had a positive experience with Direct Line, Emma.
Direct line offers an array of insurance products to keep you and your family safe and secure. They also appreciate that a pet should be treated like a member of the family and should have a level of care that reflects that. Their products are designed to give you peace of mind if you fall into unexpected trouble.
Quotes our team received
Quotes our team received
Buster, a four-year-old Labrador Retriever
Lifetime dog quote
Maximum vet fees
Tinks, a three-year-old Bengal
Lifetime cat quote
Maximum vet fees
Benefits of Direct Line Pet Insurance
- Direct line Pet Advance and Select Premier Pet Insurance policies have been awarded a 5 Star Defaqto rating
- Buy online and get 12 months for the price of nine
- 24/7 advice from a UK qualified vet via PawSquad, their video call and text chat consultancy service
- Discounted medication so your claim limit can go further
- Discounted pet food, toys and general health products
- Prescription fees covered up to £15
- Claim online for a quick and easy process
Compare Direct Line pet insurance policies
|Essential Cover (from £6.50 per month)||Advanced cover (from £10.50 per month)|
|Vet fees per condition||Up to £4,000||Up to £8,000|
|Time limit per condition||12 months from the first date of treatment||No time limits|
|Cover for accidents, injuries and disease||Included||Included|
|Dental disease||Not included||Up to £1,000|
|Euthanasia||Not included||Up to £100|
|24/7 free online vet access with PawSquad||Included||Included|
|Overseas travel cover||Optional||Optional|
Making a claim
Contact Direct Line
Frequently Asked Questions
What type of cover does Direct Line offer?
They offer two different cover options, Essential cover and Advanced cover. Both of these policies offer a limit of vet fee’s, cover for accidents, injuries and disease, complementary treatments and 24/7 free online vet support with PawSquad.
What extras can you add to a policy?
There are a variety of options for you to choose from. They range from overseas travel cover, third party liability for dogs and a care package that will cover advertising and rewards fees for a lost pet amongst other benefits.
Does Direct Line offer multi-pet discount?
Yes, they offer 12.5% off your cover if you have more than one pet to insure on the same policy.
Can I save on medication with Direct Line?
Direct Line has partnered with Pet Drugs Online so you can get more out of your policy including discounted medication so your claim limit can stretch further.
Does Direct Line cover pets with pre-existing conditions?
Direct Line does not provide cover for conditions, illnesses or injuries diagnosed before the policy start date or during the 14 day wait period. Any condition, illness or injury diagnosed after that period of time will be covered by the policy.