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Direct Line Logo

Pet Insurance

(7,876 reviews)

Review Score

8.63

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Direct Line Reviews

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Offer a selection of benefits including 12 months for the price of 9, plus discounts on medication, pet food and toys.

Corinna Jennings

Verified

13/07/2020

Best Customer Service I'Ve Received In A Long Time

So, we got a new kitten about 18 months ago. Within a few days of getting her, we realised she wasn't well. vomiting and diarrhoea. We took her to the vet, got her sorted THEN insured her. Shes continued with these symptoms on and off for the past year. Vet can't figure out what it is. She started again with really bad diarrhoea recently. The vet did a load of tests that cost about £800. We contacted Direct Line who said that because it was a condition that started before we got her insured, she might not be covered. Down to underwriters discretion. Anyway, 2 weeks later we hear back. She is covered and here's a cheque for £800!! Chuffed to bits!! We were in a real grey area as to whether they were going to pay out but they did. Great customer service. Top staff.

This is wonderful to hear, Corinna. Thanks for leaving a review.

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Marc Hilton

Verified

13/07/2020

Great

Fantastic service.

Thanks for leaving a review, Marc.

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Corinna Jennings

Verified

11/09/2021

Brilliant Service As Always

Always a pleasure to speak to direct line. Helpful, friendly & efficient. Have been a customer for nearly 10 years & will continue using them.
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About

Direct Line Logo

Direct line offers an array of insurance products to keep you and your family safe and secure.  They also appreciate that a pet should be treated like a member of the family and should have a level of care that reflects that.  Their products are designed to give you peace of mind if you fall into unexpected trouble.


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Pricing

Quotes our team received

Price Band

£ £ £ £ £

Quotes our team received

Labrador

Details

Buster, a four-year-old Labrador Retriever

Cheapest dog quote

£41.24

per month

Maximum vet fees

£8k

per condition

Cover from

8

weeks
Get quote
Bengal

Details

Tinks, a three-year-old Bengal

Cheapest cat quote

£21.25

per month

Maximum vet fees

£8k

per condition

Cover from

8

weeks
Get quote

Benefits of Direct Line Pet Insurance

  • Direct line Pet Advance and Select Premier Pet Insurance policies have been awarded a 5 Star Defaqto rating
  • Buy online and get 12 months for the price of nine
  • 24/7 advice from a UK qualified vet via PawSquad, their video call and text chat consultancy service
  • Discounted medication so your claim limit can go further
  • Discounted pet food, toys and general health products
  • Prescription fees covered up to £15
  • Claim online for a quick and easy process
Compare pet insurance providers to see how Direct Line’s pet insurance performs against their competitors.

Compare Direct Line pet insurance policies

Direct Line offers two different pet insurance policies, Essential Cover and Advanced Cover. You can see the details of each policy type in the table below: 
 
  Essential Cover (from £6.50 per month) Advanced cover (from £10.50 per month)
Vet fees per condition Up to £4,000 Up to £8,000
Time limit per condition 12 months from the first date of treatment No time limits
Cover for accidents, injuries and disease Included Included
Complementary treatments Included Included
Dental disease Not included Up to £1,000
Euthanasia Not included Up to £100
24/7 free online vet access with PawSquad Included Included
Overseas travel cover Optional Optional 
 
Direct Line pet insurance customers can also benefit from the 5 in 1 care package. This includes: 
 
  • Advertising and reward - If your pet is stolen or goes missing, Direct Line will cover up to £1,000 towards the cost for local advertising. They'll also cover up to £500 for a reward if your pet is found. 
  • Death from accidental injury or illness - you can claim back up to £1,500 of the cost price for your pet if they die from accidental injury. Direct Line will also do the same if they die from an illness, but only if they're under 11 years old. 
  • Boarding fees - if you're hospitalised for more than four days in a row, you can claim up to £1,000 for your pet to be placed in a licensed kennel, cattery or to be looked after by a professional pet-minder. 
  • Holiday cancellation cover - if your holiday has to be cancelled or cut short because your pet needs life-saving treatment or goes missing, either while you're on holiday or seven days before you leave, Direct Line will cover expenses up to £5,000.
  • Loss of pet from theft or straying - if your pet is lost or stolen and isn't found within 45 days, you can claim back up to £1,500 of what you paid for your pet.
 
 
 

Making a claim

You can quickly and easily make a Direct Line insurance claim online. Alternatively, you can download a claims form from their website, fill it in and email or post it back to them. You will get an email to confirm that Direct Line has received your claims form. They will then contact your vet who will provide them with any information they require relating to your claim. This will take 10 days or less. Once they have all of the information they need, they'll review your claim and let you know whether it has been successful or not within five working days. 
 
 

Contact Direct Line

If you want to speak to Direct Line about your policy, making a claim or an existing claim, you can call them on 0345 246 8496.

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