Monese Reviews

Monese customers' can move money internationally in 19 different currencies at wholesale exchange rates.

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Previous
Provider
6.6 /10
Based on 38759 reviews
5
4
3
2
1
#5 of 5 app based banks
  • Sentiment Score: 1.0/10
  • 38759 reviews found on websites such as TrustPilot

Price Band

£ £ £ £ £

Good for

  • Rated 4.76/5 by Smart Money People
  • The app can be used in 14 languages
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  • All (5),
  • Claims (0),
  • Service (5),
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Martin Simons
Cover Purchased
i Reviewed without invitation
Reviewed the Service experience on 31 Dec 2022

Steer Clear Of This Bank!

I have tried repeatedly to either speak with someone via telephone or live chat. I have money missing and cannot find out where my money is. All I can get is a bot that gives totally irrelevant infor…
  • Recieved a response over 5 days after their service query was submitted
  • Was neither happy or unhappy with their experience when they spoke to someone
P Bakker
Cover Purchased
i Reviewed without invitation
Reviewed the Service experience on 11 Nov 2022

Monese Misleading Advertising!

Monese isn’t a bank but is a E money institution! This is that sometimes your card payment cannot be accepted by other companies. I have been with Monese since they started until this year and exp…
  • Recieved a response over 5 days after their service query was submitted
  • Was neither happy or unhappy with their experience when they spoke to someone
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Frequently asked Questions

FAQ Icon

To open an account you need to download the free Monese app via your smartphone. You then need to fill in the necessary details. The whole process will take just a few minutes and is clear and easy to navigate. You need to have some photo ID to hand to take a photo of and be ready to record a quick video of yourself for authentication.

There are a few options ranging from in-app automated chat, email and by phone. The in-app chat is the fastest way to get information, but if you have a specific question about your account you can leave a message or request a callback.

Monese states that 100% of their customers' funds are protected and are authorised by the Financial Conduct Authority (FCA). Their accounts are not protected by the Financial Conduct Authority Scheme (FSCS).