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Monese Reviews

Monese customers' can move money internationally in 19 different currencies at wholesale exchange rates.

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Provider
6.6 /10
Based on 48754 reviews
5
4
3
2
1
#5 of 5 app based banks
  • Sentiment Score: 0.7/10
  • 48754 reviews found on websites such as TrustPilot

Price Band

£ £ £ £ £

Good for

  • Rated 4.76/5 by Smart Money People
  • The app can be used in 14 languages
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84% of consumers read reviews before purchasing
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  • All (7),
  • Claims (0),
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Edi
Cover Purchased
i Reviewed without invitation
Reviewed the Service experience on 21 Jun 2024

Appalling Customer Service

I opened an online account with Monese some time ago. I forgot my login details and was trying to get Monese to reactivate my account. This is the worst online banking experience I have ever had.…
  • Recieved a response over 5 days after their service query was submitted
  • Was neither happy or unhappy with their experience when they spoke to someone
Stavros Mouslopoulos
Cover Purchased
i Reviewed without invitation
Reviewed the Service experience on 31 Mar 2023

Monese Blocked My Account For Several…

Monese blocked my account for several days - no explanation no communication - probably the next bank to go bankrupt ...
  • Recieved a response over 5 days after their service query was submitted
  • Was neither happy or unhappy with their experience when they spoke to someone
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Frequently asked Questions

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To open an account you need to download the free Monese app via your smartphone. You then need to fill in the necessary details. The whole process will take just a few minutes and is clear and easy to navigate. You need to have some photo ID to hand to take a photo of and be ready to record a quick video of yourself for authentication.

There are a few options ranging from in-app automated chat, email and by phone. The in-app chat is the fastest way to get information, but if you have a specific question about your account you can leave a message or request a callback.

Monese states that 100% of their customers' funds are protected and are authorised by the Financial Conduct Authority (FCA). Their accounts are not protected by the Financial Conduct Authority Scheme (FSCS).