Monese Reviews

Monese customers' can move money internationally in 19 different currencies at wholesale exchange rates.

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Previous
Provider
6.6 /10
Based on 30650 reviews
5
4
3
2
1
#5 of 5 app based banks
  • Sentiment Score: 0.0/10
  • 30650 reviews found on websites such as TrustPilot

Price Band

£ £ £ £ £

Good for

  • Rated 4.76/5 by Smart Money People
  • The app can be used in 14 languages
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85% of consumers read reviews before purchasing
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  • Service (4),
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P Bakker
Cover Purchased
i Reviewed without invitation
Reviewed the Service experience on 11 Nov 2022

Monese Misleading Advertising!

Monese isn’t a bank but is a E money institution! This is that sometimes your card payment cannot be accepted by other companies. I have been with Monese since they started until this year and exp…
  • Recieved a response over 5 days after their service query was submitted
  • Was neither happy or unhappy with their experience when they spoke to someone
Lee Yong Hua
Cover Purchased
i Reviewed without invitation
Reviewed the Service experience on 13 Oct 2022

Close My Account But No Refund My Account Balance

Suddenly close my account nearly one year , i request refund my account balance so many times but no response , this is a bank service ? I just want my money back
  • Recieved a response within 1-2 days after their service query was submitted
  • Was neither happy or unhappy with their experience when they spoke to someone
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Frequently asked Questions

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To open an account you need to download the free Monese app via your smartphone. You then need to fill in the necessary details. The whole process will take just a few minutes and is clear and easy to navigate. You need to have some photo ID to hand to take a photo of and be ready to record a quick video of yourself for authentication.

There are a few options ranging from in-app automated chat, email and by phone. The in-app chat is the fastest way to get information, but if you have a specific question about your account you can leave a message or request a callback.

Monese states that 100% of their customers' funds are protected and are authorised by the Financial Conduct Authority (FCA). Their accounts are not protected by the Financial Conduct Authority Scheme (FSCS).