24 hour vet helpline
If you have a health question or concern about your pet, you can call Ageas’ helpline and speak to a qualified veterinary nurse on 0333 332 7928. Lines are open 24 hours a day, 7 days a week.
Find a vet or pet minder
If you or your pet are away from home whilst in the UK, Northern Ireland, Isle of Man or the Channel Islands and your pet needs urgent veterinary care, Ageas can help you find the nearest vet. They can also help you find a registered pet minder nationally. The number to call is 0345 165 0928. Lines are open Monday to Friday 8am – 8pm and Saturday 9am – 2pm.
Bereavement counselling and pet legal
Ageas offers an understanding, professional and confidential service that enables you to talk about the death or illness of your pet for as long as you need. They also have lawyers available to provide advice and explain legal issues in a friendly and helpful way. The number to call is 0333 003 2258 and lines are open Monday to Friday 8am – 8pm and Saturday 9am – 2pm.
Discuss your policy or speak to the claims team
If you want to ask a question about your policy, make changes to your policy or speak to the claims team, you can contact Ageas on 0345 165 0928. Lines are open Monday to Friday 8am – 8pm and Saturday 9am – 2pm.