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Pet Insurance

(463 reviews)

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PDSA Reviews

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Every policy sold contributes to PDSA's life saving charity work. They settle 97% of claims and offer a free 24/7 vet advice line.




Abysmal Insurance Company

I’ve been waiting almost 10 months now for a resolution to a claim being bounced around different people at customer service, told it will be resolved within 72hrs, and then told I will hear back only to receive no correspondence. They sat on the claim for 2 months only for me to ring them and be told they had closed it without notifying me due to lack of vet history. History I rang up and obtained after they apparently failed for 2 months. Additionally got deductions on another claim that was actually paid for random amounts that they cannot explain. I wish I had never signed up with this company, but stuck with them now as my senior dog can’t be registered to another at this point. Steer clear if you’re looking for peace of mind for your pets






cristina marangos



Very Poor Claims Service

Appalling Claims system - they have been sitting on my claim for almost a month and i've been waiting 6 days for a call back; each time you call there are, suspiciously, the same number of people in the queue - 38. Why are companies allowed to get away with this kind of service?
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PDSA was founded in 1917 by welfare pioneer, Maria Dickin CBE. They’re the UK’s leading veterinary charity and they also offer pet insurance to help protect you and your pet, should the worst happen. Caring for animals is at the heart of what they do, that’s why their policies have been specially selected by vets to give you peace of mind that you’re covered and don’t need to worry about costs on top of your bet being ill.

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Quotes our team received



Buster, a four-year-old Labrador Retriever

Cheapest dog quote


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Tinks, a three-year-old Bengal

Cheapest cat quote


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Benefits of PDSA Pet Insurance

  • The choice of 5 policies to suit every budget
  • Their Ultimate and Ultimate Plus policies are rated 5 Star by Defaqto
  • 24/7 access to a veterinary expert through PDSA petanswer™
  • Option to pay your vet directly
Compare pet insurance providers to see how PDSA’s pet insurance performs against their competitors.

Compare PDSA pet insurance policies

PDSA offers two different types of pet insurance policies; Time Limited and Lifetime. They have 6 Lifetime policies to choose from and 2 Time Limited options, so there's a policy to suit every pet owner's needs and budget. 

Lifetime policies

PDSA's Lifetime policies cover your pet up to a specified limit each year. Once you've reached the limit for the year, your pet will no longer be covered until the limit refreshes when you renew the policy. Your pet will be covered for life for any lifelong or long term conditions, provided you pay your premiums on time and renew your policy each year. 
  Lifetime £1,000 Lifetime £2,000 Lifetime £3,000 Lifetime £4,000 Lifetime £5,000 Lifetime £8,000
Vet fees £1,000 £2,000 £3,000 £4,000 £5,000 £8,000
Fixed excess £100-£200 (as chosen) £100-£200 (as chosen) £100-£200 (as chosen) £100-£200 (as chosen) £100-£200 (as chosen) £100-£200 (as chosen)
Death of pet £250 £250 £500 £700 £1,000 £1,500
Advertising & reward Not covered £500 £500 £700 £1,000 £1,500
Theft & straying Not covered £500 £500 £700 £1,000 £1,500
Holiday cancellation Not covered £500 £500 £700 £1,000 £1,500


Time Limited policies

If you opt for a Time Limited policy, your pet will only be covered up to the specified limit you choose, or up to a maximum of 12 months from the date your pet first showed symptoms (whichever comes first). Once the 12 month period is up, or the vet fee limit has been reached, your pet will no longer be covered for that condition and any related illnesses will be excluded from your policy. 
  Time Limited £2,000 Time Limited £5,000
Vet fees £2,000 per condition £5,000 per condition
Fixed excess £100-£200 (as chosen) £100-£200 (as chosen)
Death of pet Not covered Not covered
Advertising & reward Not covered Not covered
Theft & straying Not covered Not covered
Holiday cancellation Not covered Not covered

Making a PDSA pet insurance claim

If you want to claim on your PDSA policy, you can download a claim form on their website. Once you have completed the form and signed it, you need to pass the form onto your vet so they can fill in their relevant sections and sign it. Your vet will also need to attach any invoices and your pet's full medical history. You or your vet then need to post the form to: 
PDSA Pet Insurance
The Connect Centre
Kingston Crescent
Once PDSA has received your claim form, they will assess it and if it's successful, they'll send you or your vet a cheque within 10 working days. 

Contact PDSA

If you have a question about your PDSA pet insurance policy, you can contact them by phone: 
0333 234 0605
0333 234 0599
Customer service
0333 234 6000
Lines are open Monday - Friday 8am - 8pm, Saturday 9am - 2pm

Frequently Asked Questions

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