This company is just a front for other insurance companies at best you could call them a broker. Their internal processes put you at risk of not being insured. I thought I was insured but it turns out they stopped taking the premiums some time ago after not informing me it was a single year cover and then not contacting me to set up a new plan. I still got regular emails updating me on irrelevant stuff like how they were still looking after me and my dog during COVID19 - but they were not. And who only wants pet cover for a year - I was expecting the cover to be reviewed and renewed each year - this firm wont do this because they are useless and stupid. do not be fooled by the graphics and website lies - they only want your money if its easy for them - they do not want to work for it and they do not have your pets best interest at heart - when you complain they try and get you to go to a Maltese arbitration firm - they should be referring you to the UK financial Ombudsman service as they are FCA registered - This on its own would make anyone considering using them to think twice they look like a firm that has a postal address in the UK but trade from overseas - Avoid like the plague

Cancelled policy without notification then lied to me regarding texts sent

I would suggest avoiding this company at all cost. I insured my nearly 2 year old dog with no medical history or problems, I paid £177.00 for a years insurance. I studied the terms and conditions thoroughly and complied with them to the word. I moved address from Leicestershire to Durham and when changing I was informed of not extra cost for this change. 3 months later I begin to get bullying emails stating I need to pay over £100 to stay insured for the rest of the policy. I questioned this and further bullying commenced. Nicole appears to be the main representative, I was being bullied by her initially and then when I register a formal complaint through the complaints email I only get back through to Nicole. I cancelled my insurance as I believe this woman is up to no good and I have begun a case with the financial ombudsmen to investigate this behaviour.