This company is just a front for other insurance companies at best you could call them a broker. Their internal processes put you at risk of not being insured. I thought I was insured but it turns out they stopped taking the premiums some time ago after not informing me it was a single year cover and then not contacting me to set up a new plan. I still got regular emails updating me on irrelevant stuff like how they were still looking after me and my dog during COVID19 - but they were not. And who only wants pet cover for a year - I was expecting the cover to be reviewed and renewed each year - this firm wont do this because they are useless and stupid. do not be fooled by the graphics and website lies - they only want your money if its easy for them - they do not want to work for it and they do not have your pets best interest at heart - when you complain they try and get you to go to a Maltese arbitration firm - they should be referring you to the UK financial Ombudsman service as they are FCA registered - This on its own would make anyone considering using them to think twice they look like a firm that has a postal address in the UK but trade from overseas - Avoid like the plague