Churchill policyholders have the ability to manage their policy and make claims in an easy to use online area.
29/06/2020
Sorry to hear this Parin. We’re sure this review will help others make a more informed home insurance decision.
17/11/2020
Worst customer service in the world!! I made several complaints, manager called me and promised to call me back same day but he didn't, I made further complaints all of which have been totally ignored, they cancelled my insurance policy without even letting me know, leaving me not covered. AVOID AT ALL COSTS!
Churchill offers competitive and user friendly home insurance to suit every budget and need. They pride themselves on their dependability and trust when it matters most.
Quotes our team received:
Quotes our team received:
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Churchill offers two types of home insurance cover, Home Insurance and Home Plus. You can also choose to add a number of optional extras to your policy such as cover for accidental damage and personal possessions, which are all included as standard if you opt for the Home Plus level of cover.
| Benefit | Home Insurance Cover | Home Plus Cover |
|---|---|---|
| Buildings sum insured | £1,000,000 | Unlimited |
| Tracing & accessing of leaks in the house | £5,000 | £10,000 |
| Property owner's liability | £2,000,000 | £5,000,000 |
| Replacement locks if your keys are lost or stolen | Included | Included |
| Alternative accommodation for you & your pets | £25,000 (£40,000 if you also have Contents cover) | £50,000 (£80,000 if you also have Contents cover) |
| Accidental damage cover | Optional | Included |
| Replacement of matching sets and pairs | Not available | Included |
| Benefit | Home Insurance cover | Home Plus cover |
|---|---|---|
| Contents sum insured | £50,000 | £100,000 |
| Replacement locks if your keys are lost or stolen | Included | Included |
| Contents temporarily taken out of the home | £5,000 | £10,000 |
| Alternative accommodation for you and your pets | £15,000 (£40,000 if you also have Buildings cover) | £30,000 (£80,000 if you also have Buildings cover) |
| Personal liability | £2,000,000 | £5,000,000 |
| Employer's liability | £5,000,000 | £10,000,000 |
| Garden cover for contents in the garden, plants & landscaping | £1,000 | £2,500 |
| Legal expenses cover | Optional | £100,000 |
| Home emergency cover | Optional | £500 per call out |
| Replacement of matching sets and pairs | Not available | Included |
| Accidental damage cover | Optional | Included |
Accidental damage cover
Churchill offers two types of accidental damage cover that you can add to your home insurance policy for an additional premium.
Exclusions include electrical equipment that stops working for no reason, general wear and tear, damage caused by pets and accidental damage to things that are taken outside your home. Further exclusions will be detailed in your home insurance policy booklet.
Personal possessions cover
Standard contents only insurance policies cover items inside the home. If you want to cover items that you take out and about such as cameras, mobile phones, bicycles, jewellery and watches, you can add personal possessions cover to your policy. Bicycles worth more than £500 and other items worth over £2,000 will need to be listed individually. If you have personal possessions cover added to your policy, items you take away from your home will be covered in the British Isles and up to 60 days abroad. Personal possessions cover also includes up to £500 cover for lost or stolen cash.
Home emergency cover
For up to £500 per callout, Churchill will cover you for emergency repairs, call-out charges, labour and new parts. You’ll have access to a 24 hour emergency helpline and Churchill’s expert advisors will contact an authorised repairer to help you get your home to normal as soon as possible. Home emergency cover can help you with the following emergencies:
Family legal protection
You can add family legal protection to your Churchill home insurance policy. This covers you for:
They’ll also cover your salary while on jury service up to £100,000. Family legal protection also covers everyone in your family, provided they live with you. It even covers personal injuries that happen outside of the UK.
Managing your Churchill home insurance policy is simple. You’re able to change your name, add another person to your policy, upload documents and request documents online.
Churchill gives you the option of making a claim online. If you’d rather speak to someone, you can call to make a claim on 0345 603 3590. To make a claim, you need to provide Churchill with:
If you have a smaller claim, Churchill may be able to deal with your claim over the phone through their approved suppliers. You may need to provide them with estimates or quotations to support your claim. For larger claims, Churchill will most likely arrange for a Claims Advisor to come and visit you as soon as possible.
Quotes: 0800 032 7199
Renewals: 0345 603 3560
Customer services: 0345 603 3551
Lines are open Monday to Friday 8am – 8pm, Saturdays and bank holidays 9am – 5pm and Sundays 9am- 4pm.
Legal advice line: 0345 246 2408
Lines are open 24 hours a day, 365 days a year.
Claims: 0345 603 3590
Lines are open Monday to Friday 8am – 6pm, Saturday and bank holidays 9am – 2pm and closed on Sundays.
24/7 emergency helpline: 0345 603 3599
Churchill offers Buildings insurance, Contents insurance and Buildings and Contents insurance combined. Churchill offers two levels of cover to choose from; their standard cover, Home Insurance and their higher limits offer, Home Plus.
Yes they do, you can choose to add the below to any Home Insurance policy; (note that all of the below are already included in Home Plus policies).
Yes, they have a 24-hour emergency helpline number you can turn to in an emergency. They also have a legal advice line so you can talk to an expert about any legal questions or problems you may have.
Never in my life have I had to claim for buildings and due to recent down pours I had to claim for a leaking bay window roof. In a span of less than 15 minutes Churchill's surveyor said no claim as according to him it was wear and tear - when the property is always maintained and this leak was very new. So cheap to insure, but a palaver to get a claim resolved. Now appealing as this is incorrect.
Never in my life have I had to claim for buildings and due to recent down pours I had to claim for a leaking bay window roof. In a span of less than 15 minutes Churchill's surveyor said no claim as according to him it was wear and tear - when the property is always maintained and this leak was very new. So cheap to insure, but a palaver to get a claim resolved. Now appealing as this is incorrect.