Southdowns Reviews - Travel Insurance

Ranked 25 of 25 Travel Insurance providers

Southdowns Reviews



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No refund

Took out travel insurance for our holiday in April (before COVID). Holiday was cancelled by Jet2 so asked Southdowns if I could cancel the policy and get a refund. They said no. Will not use again.

I would not recommend

Jan Garnett

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No comment has been added from Southdowns.

Reply from Compare by Review

Sorry to hear about your negative experience with Southdowns Jan. Thank you for leaving a review.

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Quotes our team received:

Single Trip: £8.55
Annual: £24.00

Our team have received a single trip quote based on a 25 year old travelling to Spain for 7 nights and an annual quote based on a 25 year old travelling worldwide, including the USA.

Benefits of Southdowns travel insurance

  • Their Gold, Gold Select, Platinum and Platinum Select policies are rated 5 Star by Defaqto
  • Rated 4.6/6 on Trustpilot
  • Cover 110 leisure sports and activities as standard
  • 24/7 emergency medical assistance
  • 14 day cooling-off period
  • Policyholders have access to the Southdowns online Members Area

Compare travel insurance providers to see how Southdowns’ travel insurance performs against their competitors.

About Southdowns travel insurance

Southdowns provides a range of travel insurance policies to meet all of your needs whenever and wherever you travel. With more than 10 years experience in the travel insurance industry, they’re dedicated to providing excellent cover at affordable prices.

Compare Southdowns travel insurance

Southdowns offers single trip travel insurance and annual multi-trip travel insurance, so whether you’re heading off on a weekend break or a once in a lifetime adventure, you can find a policy that suits your needs. They also offer cover for pre-existing medical conditions, subject to acceptance.

Once you’ve selected a policy, you can choose from either Bronze, Silver, Gold or Platinum levels of cover. The benefit limits of each cover level are listed in the table below.

Medical expenses£20,000,000£20,000,000£20,000,000£20,000,000
Airline financial failureNot includedNot includedNot included£1,500
AbandonmentNot included£2,000£3,000£6,000
Missed departureNot included£1,000£1,000£1,000
Delayed departureNot inlcuded£100£300£350
Hospital benefit£2,000£2,000£2,000£2,000
Hospital benefit per day£20£20£20£25
Personal accident£10,000£10,000£20,000£80,000
Personal liability£2,000,000£2,000,000£2,000,000£2,000,000
Emergency dental£1,000£1,000£1,000£500
Passport & Visas£500£500£600£650
Personal money£350£350£500£500
Legal expenses£20,000£50,000£50,000£50,000
Baggage delayNot includedNot included£300£400
HijackNot includedNot included£500 (£50 each 24 hours)£1,000 (£100 each 24 hours)
Extended kennel/cattery feesNot includedNot included£200 (£50 per day)£250 (£50 per day)
Catastrophe coverNot includedNot included£1,000£1,000
Single item limit£200£200£200/£300£300/£500
Cash limit£200 (£50 if under 16)£200 (£50 if under 16)£200 (£50 if under 16)£350 (£50 if under 16)
MuggingNot includedNot includedNot included£1,000

Managing your policy and making a claim

Southdowns makes it easy for their customers to view and download and view their policy any time, anywhere. Once you’ve bought a travel insurance policy, you can register your policy online and login to the Southdowns Member’s Area as many times as you like.

Southdowns travel insurance claims are dealt with by the AXA travel insurance claims unit. To make a claim, you need to fill in and submit an AXA Travel Insurance claims notification online. Alternatively, you can call them on 0345 873 4425 during their opening hours of Monday to Friday, 9am – 5pm to either register your claim or discuss the progress of your claim.

Frequently asked questions

What type of policies does Southdowns offer?

Southdowns currently provide two travel insurance policies; Single Trip and Annual Multi-Trip. Each policy has four levels of cover, including Bronze, Silver, Gold and Platinum. Each level has different benefits and is subject to different excesses.

What countries are not covered by Southdowns?

Southdowns does not cover travel to a country, specific area or event which the Travel Advice Unit of the Foreign and Commonwealth Office (FCO) has advised against all travel or all but essential travel. For more information, visit the FCO website.

Does Southdowns cover pre-existing medical conditions?

Yes. Southdowns does provide travel insurance cover for pre-existing medical conditions. However, this is subject to acceptance.

How long does it take Southdowns to assess a claim?

Southdowns do not provide a time limit for dealing with claims.

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