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Travel Insurance

(2,593 reviews)

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Southdowns Reviews

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Southdowns covers over 110 sports and activities as standard and offers cover for pre-existing medical conditions.

Lilly Taylor



Trying To Get Hold Of Someone Since January - No Response Via Email Or Phone

We made a claim on our accommodation after coming down with COVID19 (our airline gave us an instant refund). We have had one auto response email and since January been unable to get through to anyone over the phone. We've held on for an hour each time and get cut off after 1 hour 10 minutes.Really, awful, disingenuous service and would really recommend anyone using them. Their tag line on the phone says they're still dealing with claims regarding "the new variant". It's now March 2022, so it's as if they've gone bust or don't have the money to pay out genuine claims.




Disgusting Avoid

avoid this company they don't pay out for anything!

Jan Garnett



No Refund

Took out travel insurance for our holiday in April (before COVID). Holiday was cancelled by Jet2 so asked Southdowns if I could cancel the policy and get a refund. They said no. Will not use again.

Sorry to hear about your negative experience with Southdowns Jan. Thank you for leaving a review.

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Southdowns Logo

Southdowns provides a range of travel insurance policies to meet all of your needs whenever and wherever you travel. With more than 10 years experience in the travel insurance industry, they’re dedicated to providing excellent cover at affordable prices.

Also reviewed on:


Quotes our team received

Price Band

£ £ £ £ £

Quotes our team received

Single Trip

Trip Details

7 nights in Spain

Single trip quote


Medical cover limit


Cancellation cover limit


Annual Trip Quote

Trip Details

Worldwide cover including USA

Annual trip quote


Medical cover limit


Cancellation cover limit


Benefits of Southdowns Travel Insurance

  • Their Gold, Gold Select, Platinum and Platinum Select policies are rated 5 Star by Defaqto
  • Cover 110 leisure sports and activities as standard
  • 24/7 emergency medical assistance
  • 14 day cooling-off period
  • Policyholders have access to the Southdowns online Members Area
Compare travel insurance providers to see how Southdowns’s travel insurance performs against their competitors.

Compare Southdowns travel insurance

Southdowns offers single trip travel insurance and annual multi-trip travel insurance, so whether you’re heading off on a weekend break or a once in a lifetime adventure, you can find a policy that suits your needs. They also offer cover for pre-existing medical conditions, subject to acceptance.

Once you’ve selected a policy, you can choose from either Bronze, Silver, Gold or Platinum levels of cover. The benefit limits of each cover level are listed in the table below.

Benefit Bronze Silver Gold Platinum
Medical expenses £20,000,000 £20,000,000 £20,000,000 £20,000,000
Cancellation £1,500 £2,000 £3,000 £6,000
Baggage £1,500 £1,500 £2,000 £3,500
Airline financial failure Not included Not included Not included £1,500
Abandonment Not included £2,000 £3,000 £6,000
Missed departure Not included £1,000 £1,000 £1,000
Delayed departure Not inlcuded £100 £300 £350
Hospital benefit £2,000 £2,000 £2,000 £2,000
Hospital benefit per day £20 £20 £20 £25
Personal accident £10,000 £10,000 £20,000 £80,000
Personal liability £2,000,000 £2,000,000 £2,000,000 £2,000,000
Emergency dental £1,000 £1,000 £1,000 £500
Passport & Visas £500 £500 £600 £650
Personal money £350 £350 £500 £500
Legal expenses £20,000 £50,000 £50,000 £50,000
Baggage delay Not included Not included £300 £400
Hijack Not included Not included £500 (£50 each 24 hours) £1,000 (£100 each 24 hours)
Extended kennel/cattery fees Not included Not included £200 (£50 per day) £250 (£50 per day)
Catastrophe cover Not included Not included £1,000 £1,000
Curtailment £1,500 £2,000 £3,000 £6,000
Single item limit £200 £200 £200/£300 £300/£500
Cash limit £200 (£50 if under 16) £200 (£50 if under 16) £200 (£50 if under 16) £350 (£50 if under 16)
Mugging Not included Not included Not included £1,000
Excess £100/£200 £50 £50 £50


Managing your policy and making a claim

Southdowns makes it easy for their customers to view and download and view their policy any time, anywhere. Once you’ve bought a travel insurance policy, you can register your policy online and login to the Southdowns Member’s Area as many times as you like.

Southdowns travel insurance claims are dealt with by the AXA travel insurance claims unit. To make a claim, you need to fill in and submit an AXA Travel Insurance claims notification online. Alternatively, you can call them on 0345 873 4425 during their opening hours of Monday to Friday, 9am – 5pm to either register your claim or discuss the progress of your claim.

Frequently Asked Questions

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