Southdowns Reviews

Southdowns covers over 110 sports and activities as standard and offers cover for pre-existing medical conditions.

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9.0 /10
Based on 2593 reviews
#18 of 27 travel insurers
  • Sentiment Score: 0.7/10
  • 2593 reviews found on websites such as TrustPilot
  • Their Gold, Gold Select, Platinum and Platinum Select policies are rated 5 Star by Defaqto
  • Cover 110 leisure sports and activities as standard
  • 24/7 emergency medical assistance
  • 14 day cooling-off period
  • Policyholders have access to the Southdowns online Members Area

Price Band

£ £ £ £ £

Good for

  • Rated 5 stars by Defaqto
  • Cover 110 leisure sports and activities as standard
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85% of consumers read reviews before purchasing
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  • All (7),
  • Claims (6),
  • Service (1),
  • Sales (0),
  • Renewal (0)
Charlotte Coyne
Cover Purchased
i Reviewed without invitation
Reviewed the Claims experience on 22 Sep 2022

Utter Disgrace For A Comoany.

This comoany a disgrace over an hour to get through, Mexico language barrier, just reapet themself asking for details they have allready been sent several times, fobbing you off with rubbish, Putti…
  • Recieved a response over 5 days after their claim was submitted
  • Claim wasn't successful
  • Was neither happy or unhappy with their experience when they spoke to someone
Maria
Cover Purchased
i Reviewed without invitation
Reviewed the Claims experience on 24 Aug 2022

Disappointed

DO NOT USE THIS COMPANY. We had the last minute flight cancellation in Europe and they agreed to cover refreshment costs whilst my retun home cost me over £1000. No communication from the customer se…
  • Recieved a response over 5 days after their claim was submitted
  • Claim is still unresolved
  • Was neither happy or unhappy with their experience when they spoke to someone
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Quotes our team received

Single Trip

Trip Details

7 nights in Spain

Single Trip Quote

£8.41

Medical Cover Limit

£20m

Cancellation Cover Limit

£6k
Annual Trip Quote

Trip Details

Worldwide cover including USA

Annual Trip Quote

£22.96

Medical Cover Limit

£20m

Cancellation Cover Limit

£6k

Compare Southdowns travel insurance

Southdowns offers single trip travel insurance and annual multi-trip travel insurance, so whether you’re heading off on a weekend break or a once in a lifetime adventure, you can find a policy that suits your needs. They also offer cover for pre-existing medical conditions, subject to acceptance.

Once you’ve selected a policy, you can choose from either Bronze, Silver, Gold or Platinum levels of cover. The benefit limits of each cover level are listed in the table below.

Benefit Bronze Silver Gold Platinum
Medical expenses £20,000,000 £20,000,000 £20,000,000 £20,000,000
Cancellation £1,500 £2,000 £3,000 £6,000
Baggage £1,500 £1,500 £2,000 £3,500
Airline financial failure Not included Not included Not included £1,500
Abandonment Not included £2,000 £3,000 £6,000
Missed departure Not included £1,000 £1,000 £1,000
Delayed departure Not inlcuded £100 £300 £350
Hospital benefit £2,000 £2,000 £2,000 £2,000
Hospital benefit per day £20 £20 £20 £25
Personal accident £10,000 £10,000 £20,000 £80,000
Personal liability £2,000,000 £2,000,000 £2,000,000 £2,000,000
Emergency dental £1,000 £1,000 £1,000 £500
Passport & Visas £500 £500 £600 £650
Personal money £350 £350 £500 £500
Legal expenses £20,000 £50,000 £50,000 £50,000
Baggage delay Not included Not included £300 £400
Hijack Not included Not included £500 (£50 each 24 hours) £1,000 (£100 each 24 hours)
Extended kennel/cattery fees Not included Not included £200 (£50 per day) £250 (£50 per day)
Catastrophe cover Not included Not included £1,000 £1,000
Curtailment £1,500 £2,000 £3,000 £6,000
Single item limit £200 £200 £200/£300 £300/£500
Cash limit £200 (£50 if under 16) £200 (£50 if under 16) £200 (£50 if under 16) £350 (£50 if under 16)
Mugging Not included Not included Not included £1,000
Excess £100/£200 £50 £50 £50

 

Managing your policy and making a claim

Southdowns makes it easy for their customers to view and download and view their policy any time, anywhere. Once you’ve bought a travel insurance policy, you can register your policy online and login to the Southdowns Member’s Area as many times as you like.

Southdowns travel insurance claims are dealt with by the AXA travel insurance claims unit. To make a claim, you need to fill in and submit an AXA Travel Insurance claims notification online. Alternatively, you can call them on 0345 873 4425 during their opening hours of Monday to Friday, 9am – 5pm to either register your claim or discuss the progress of your claim.

Frequently asked Questions

FAQ Icon

Southdowns currently provide two travel insurance policies; Single Trip and Annual Multi-Trip. Each policy has four levels of cover, including Bronze, Silver, Gold and Platinum. Each level has different benefits and is subject to different excesses.

Southdowns does not cover travel to a country, specific area or event which the Travel Advice Unit of the Foreign and Commonwealth Office (FCO) has advised against all travel or all but essential travel. For more information, visit the FCO website.

Yes. Southdowns does provide travel insurance cover for pre-existing medical conditions. However, this is subject to acceptance.

Southdowns do not provide a time limit for dealing with claims.

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